Mickleover Medical Centre
Vicarage Road, Mickleover, Derby, Derbyshire, DE3 0HAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly Service
Rated 4 stars out of 5
by Anonymous - Posted on 11 April 2023
Had a very reassuring and informative visit to the practice nurse, from first telephone call in the morning to the actual appointment (same day), professional and friendly. Thank You
Visited April 2023
Mickleover Medical Centre has not yet replied.
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Review titled Excellent patient service.
Rated 4 stars out of 5
by Brian Stone - Posted on 25 April 2023
am tuesday 25th april 2023. the receptionists are often criticised but my experience this was excellent the reception a. dealt with an "on line" problem efficiently and pleasantly. b.then texted me to tell me that I had left my passport at the desk. c. then resolved another "on line" problem, this could have caused some frustration as I am not quite it illiterate but it didn't she remained cool calm and pleasant. 5 stars.
Visited April 2023
Mickleover Medical Centre has not yet replied.
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Review titled Poor accessibility
Rated 2 stars out of 5
by Anonymous - Posted on 16 March 2023
Unable to get through due to queue volumes and when you do get through, no appointments are available. Receptionists seem short in tone / communication.
Visited March 2023
Mickleover Medical Centre has not yet replied.
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Review titled Great communication and accountability
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2022
the medical centre recently had to cancel my appointment, through no fault of their own, they sent me a message to apologise and say someone will be in touch to rearrange. they called me the following day in the evening(!) and offered an alternative appointment, this was very unexpected but welcomed. the centre also texted me to let me know my daughters flu vaccine was due and offered days when appointments were available, I just had to text back to say which day and they replied with available times, I requested my preferred time and they replied to confirm the appointment. so easy, no waiting on the phone and very grateful they took on the organising and reminding. Thank you to the practice for their continued great service at a time when all we hear it criticism. I have only ever had great service from the practice and its often felt that its above and beyond what we have come to expect. Thank you.
Visited December 2022
Mickleover Medical Centre has not yet replied.
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Review titled Great service.
Rated 5 stars out of 5
by Dave Kelsey - Posted on 10 November 2022
The practice were very flexible and helpful with my diabetes review. I thought the appointment was an hour later than it was supposed to be but the receptionist did her best to help me. She managed to get me an appointment within 20 minutes. The review itself was excellent and very thorough - much better than I received the last time prior to the pandemic. The help was very much appreciated. Thank you.
Visited November 2022
Mickleover Medical Centre has not yet replied.
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Review titled General Service
Rated 1 star out of 5
by peter barnes - Posted on 08 October 2022
Difficulty getting appointments ( usually have to physically attend reception) .Lack of follow up on blood test results (jargon and figures can’t understand ) .Given phone no to make my own x ray appointment. We are a couple in our 77s .My wife has had 2 bouts of cancer and now has dementia. I have recently had a left hip replacement after a 2 year wait and now have a right knee problem that restricts me to 50 yard walk before extreme pain. We had a email telling us about covid and flu injections but had to chase up appointment despite replying saying we would be advised of a date. Appointment made after personal visit to surgery made fingers crossed it’s ok as to my knowledge not on my personal medical details.I could go on but my opinion is the service is no where near what it should be for pensioners still paying taxes
Visited October 2022
Mickleover Medical Centre has not yet replied.
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Review titled Disappointed with this practice
Rated 3 stars out of 5
by Diane Patricia Curd - Posted on 13 October 2022
Having contacted the surgery on the 14th July feeling desperate about the awful eczema around my eyes that had become infected, sending photos, they were really helpful, prescribing some things that helped and some that didn't, but the promise to consult/refer to a dermatologist. After ups and downs with the condition ever since, I hung on to the fact that I'd been referred and understanding that waiting lists are longer at the moment, then to find out today that no dermatologist has been contacted 3 months later, is to say the least extremely disappointing and heart breaking. This is massively affecting my mental health to say the least. Then another blow is that today I was prescribed a cream meant to help that has been discontinued - what can I say, I have nowhere to turn!
Visited October 2022
Mickleover Medical Centre has not yet replied.