Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 05 October 2022
I would just like to say thank you to a member of the reception team who really went above and beyond to help me this morning.
Visited October 2022
Review titled Meon Health Practice
Replied on 18 November 2022
Dear Patient, Many thanks for sharing your feedback regarding our receptionist during your recent visit. We are delighted to hear our staff have delivered you this standard of service and will share your kind words with our Patient Service Advisors. Thank you again, your support truly means a lot to us, and our staff and we hope to deliver you, and all our patients, this level of service consistently in the future. Kind regards, James Leach Patient Service Manager
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Review titled phone calls
Rated 3 stars out of 5
by Beverley Johonesmith - Posted on 18 October 2022
A doctor has been ringing me because I left a note ssaying I think I have another infection in my ears. This is rendering me deaf. I cannot hear the phone. Please email me instead. I look at messages every day. I cannot make a appointment as I am unable to stand in the queue, or ring in, I cannot hear. Mrs B Johonesmith .
Visited October 2022
Review titled Meon Health Practice
Replied on 24 October 2022
Thank you for your feedback, we received notification of this post on 22 October but having checked and can see that the team sent you an email on 19 October, we hope that your symptoms are improving and your infection clears up quickly.
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Review titled Prompt Service
Rated 4 stars out of 5
by Anonymous - Posted on 13 September 2022
- once they picked up. Despite the waiting phone time, once they picked up all was handled well. Standard 20 questions upon connection, some minor probing to establish situation. Link sent to mobile to upload requested information. Subsequent booking call made a few hours on.
Visited September 2022
Review titled Meon Health Practice
Replied on 24 October 2022
Thanks for your feedback about our triage service, we are working hard to make things smoother for patients and appreciate your positive rating and feedback.
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Review titled Excellent care
Rated 4 stars out of 5
by Anonymous - Posted on 29 September 2022
I had a breast lump that needed looking at, the phone lines were not accepting calls and the e consult was switched off. I came into the surgery Wednesday morning and filled in a triage form @0930ish. I got a call back at roughly 11am from the receptionist saying the GP would like to see me and offered me a choice of appointments for that day. I chose the 3pm one. The GP was empathetic, caring and most of all listened. I was referred that day to the breast clinic. On Friday I had a letter offering me an appointment the following Wednesday. I attended the appointment had a mammogram, ultrasound and a small procedure and then saw the consultant all in one day. Amazing service and care 7 days from initial call to treatment completed. Thank you to everyone involved.
Visited September 2022
Review titled Meon Health Practice
Replied on 18 November 2022
Dear Patient, Many thanks for sharing this feedback with the surgery. We are delighted to hear the practice has delivered you this standard of regarding your breast lump and the efficient and effective care you received and will share your kind words with the team. Thank you again, your support truly means a lot to us, and our staff and we hope to deliver you, and all our patients, this level of service consistently in the future. Kind regards, James Leach Patient Service Manager