Meden Medical Services
Warsop Primary Care Centre, Church Street, Warsop, Mansfield, Nottinghamshire, NG20 0BPContact details and opening times
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Reviews
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Review titled Extremely Disappointing Appointment System
Rated 3 stars out of 5
by Anonymous - Posted on 20 August 2024
I live overseas and on a recent visit home I was trying to help my 81 year old mother make an appointment to see a dr. I find it unbelievable that a receptionist must ask a patient why they need to see a doctor to ascertain whether an appointment is needed for that day; what has happened to patient privacy and confidentiality? In this instance it was an acute problem that needed attention, however, there is no booking system in place, to my knowledge, that would have allowed my mother to book an appointment for 2-3 weeks' time had it not been an acute problem. With respect, I do not believe that administration staff can effectively 'triage' the patients requiring appts as I was told that the issue would be documented in my mother's notes, and a call would be received the next day as the surgery was full to capacity for that day, surely this increases the workload for the medical staff if they have to then go through all the documentation in preparation for which patients get the next appts. The receptionist also told me and my mother that she should go to A&E if she felt it could not wait, aside the fact that my mother is 81 years old and not very mobile due to her current medical problem, I am sure that those already over-worked staff in A&E are unaware that this advice is being given by a non-medically trained member of staff who hasn't even seen the patient in person. My mother missed the call by a whisker the next day and there were no further calls to her phone, therefore we had to go through the whole process again. I find it hard to believe that patients cannot book an appointment and have to rely on this system, which I have never experienced anywhere else. I have friends and relatives who are patients in other local surgeries, and they do not experience such issues when making their appointments. I fully support the signs that quite rightly state that staff will not tolerate abusive behavior, but this system must leave them wide open to frustrated and sick patients having to wait on the line for an eternity only to be told they have to try again tomorrow. My mother, as I am sure along with many others, also cannot use online apps and booking services, therefore, I urge the practice manager and the doctors at Warsop surgery to review the appointments system to make it easier for all, both staff and patients. Thank you.
Visited August 2024
Meden Medical Services has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Michelle - Posted on 31 July 2024
My entire experience from the moment I walked in was fantastic. The nurse was not only knowledgeable but also took the time to address all my questions and concerns. She is very pleasant and helpful. I always leave the clinic feeling confident in the care I received.
Visited July 2024
Review titled Meden Medical Services
Replied on 05 August 2024
Many thanks for your kind comments. Patient feedback is very important to us and we appreciate you sharing your experience. Kind regards Meden Medical Services
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Review titled Needs improvement
Rated 3 stars out of 5
by Anonymous - Posted on 07 March 2024
Had an appointment which said telephone call online. Did not receive a call but ten minutes after the appointment a text was sent saying I had missed the appointment face to face. I was absolutely furious. I actually took a screen shot of my appointment online page which showed meden medical services were at fault because my appointment showed a telephone call online. No apology was given by the receptionist in fact I was made to feel I was wrong .I was seen at the surgery after my appointment time. I am aged 73 and I have never missed a nhs appointment. .
Visited March 2024
Review titled Meden Medical Services
Replied on 25 June 2024
We are sorry to hear that you have not been happy with the service from Meden Medical Services. I apologise for the confusion and that you were made to feel it was your fault. If you have any further issues please contact our Reception Supervisor who will be happy help.
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Review titled Excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2024
Spoke to receptionist about an ongoing problem, details taken, advised someone would call me back. Contacted shortly after and offered appointment with nurse within the hour. Nurse was polite, professional and listened, antibiotics prescribed. Thank you to all involved.
Visited February 2024
Review titled Meden Medical Services
Replied on 25 June 2024
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Very satisfied
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
After a really bad episode in hospital I was really grateful for amazing follow up from meden medical services.I only wish i could name the person who helped me so much. The help is there if you ask . I am truly grateful for the follow up I have received
Visited January 2024
Review titled Meden Medical Services
Replied on 25 June 2024
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Poor appointment system
Rated 2 stars out of 5
by Anonymous - Posted on 17 January 2024
When trying to get an appointment I rang 97 times before even getting on the loop and was number 10. I waited 30 minutes to get to number 2 then cut off. I repeated the process to be asked my symptoms and a triage nurse would call back. I didn't want to discuss my symptoms with the receptionist but felt I had to. I also asked if my blood and urine test redults had come back. She told me I could get the results online telling me all the reasons it would be better before saying yes they were back and no further action. She was unpleasant and gad no empathy...obviously in the wrong job. My husband and I both need an appointment but keep putting it off because of how difficult it is. I keep getting told I can book online but everyday I look there are none available
Visited January 2024
Review titled Meden Medical Services
Replied on 25 June 2024
We are sorry that you have not been happy with the services from Meden Medical Services. I can confirm we are having problems with our current telephone system. We have a new system on order and we are confident current issues will be resolved once installed. I can also confirm that reception staff are instructed to ask patient questions so that patients can be signposted to the correct care pathway. Finally as part of NHS Transformation we are signposting patients to view their information via the online systems.
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Review titled Unhelpful but staff sounded very stressed
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2023
Medical Medical Services are seriously lacking in all aspects of customer care and in my opinion this can only be a result of bad management poor administration and total lack of supervisory care. As I am not getting anywhere with my GP practice who sadly give the impression over the phone that they just couldn't; care less I have taken the following steps to ensure my health is protected and I get the medical help and support I require. I have registered for a well know on line Virtual GP service and whilst I have to pay it is worth it knowing I am being treated as a patient and human being and actually cared about. I have also taken steps to register with a new practice enough is enough in the interests of my own medical health and well being I am no longer prepared to tolerate a poor and unacceptable standard of service from my GPs surgery In defence of the lady I spoke to this morning at Meden Medical Services this morning she sounded very very stressed up in her voice and no doubt is in risk of call centre burn out having to take so many calls and try and defend the lack of patient support and help on offer. Over the years I have seen so many excellent Doctors come to the practice and then leave and I seriously feel this needs to be questioned and their reasons for leaving. My comments are based on my own personal experience as a patient
Visited March 2023
Review titled Meden Medical Services
Replied on 05 April 2023
Dear Patient Thank you for your comments and I am sorry you were dissatisfied with the service you have received from Meden Medical Services. To enable me to look into this further please put your complaint in writing to nnicb-nn.c84658@nhs.net. We are always grateful for patient feedback and appreciate the time you have taken to provide this. We also encourage patients to join our Patient Participation Group to help shape the future of services at Meden Medical Services. Kind regards Hayley Guthridge Assistant Practice Manager