Mayflower Medical Centre
419 Main Road, Harwich, Essex, CO12 4EXContact details and opening times
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Reviews
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Review titled Make it up as they go along.
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2022
Reading the review below mine made me laugh. I heard my Doctor had left the practice as a relative had her for an ongoing problem. Yet nobody has informed me she has left and i am aged 81 next month. That wipes out we only have the capacity to notify patients over 65. What a useless place this is? A disgrace to call it a medical centre. So will now await their excuse as to why i was not notified.
Visited September 2022
Review titled Mayflower Medical Centre
Replied on 22 September 2022
Thank you for your feedback. We are sorry you feel that we are making our policies up as we go along, as that is not the case. Dr Amy Roberts' final day with Mayflower Medical Centre is today (22nd September 2022). As such, notifications will start going out to those aged 75 and over from tomorrow.
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Review titled Awful Practise
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2022
I desperately struggle to see how this medical centre function the way they do. Can you walk in to make an appointment? Oh absolutely not! Please only phone in to contact us, this reception with 2 - 3 receptionists are clearly only here to look busy. So wait, you want me to exit the building to phone you and have the same conversation we could of had in person? Yes that's right. Well this seems backwards but lets give it a go, I proceed to call in 1 minute after leaving the building and am greeted by the very same receptionist but this time on the phone. I'm afraid all of our appointments are booked for today but please phone in the morning as this is the only time we are competent enough to actually make an appointment for you (but only if you're lucky enough to get an appointment with the countless people phoning in at the same time, often over 50 people in the queue), anytime after that then we can't help you I'm afraid as all our appointments will have been booked up; But not to worry! You can call again tomorrow morning for another lottery system of obtaining an appointment where only a few individuals are lucky enough to even be able to contact a doctor! But can't I book an appointment for the future? Oh absolutely not, how ludicrous to assume you can make future appointments - what kind of medical practise would we be to allow such a thing? The above is all accurate information of how this medical practise work on a day to day basis. I've raised numerous complaints but to no avail. I understand the pressures on the NHS, I do but the appointment system here is appalling and clearly doesn't work. All that this system of appointments does is put more pressure on the NHS as this forces individuals to contact the NHS for medical attention in ways other than the standard of calling your local medical practise. It places people in awful situations where they feel guilty for contacting 111 or attending an A&E in a hospital miles away. I sincerely hope that the senior team see this review and also review the receptionist role and appointment system at Mayflower Medical Centre.
Visited September 2022
Review titled Mayflower Medical Centre
Replied on 12 October 2022
Thank you for your feedback and for the opportunity to correct some inaccuracies in your outline of our appointment system. It is only minor illness nurse appointments that are book on the day only and the following appointments can be all booked in advance: - Extended hours (18:30 – 20:30) GP and nurse appointments - GP telephone appointments (available a week in advance) - Practice nurse appointments - Healthcare Assistant appointments - Phlebotomy appointments We do realise that waiting a long time in a queue is frustrating, but there is unfortunately very little we can do to influence call waiting times. It is not permissible for our receptionists to rush patients off the phone before they have assisted them in every way they can. We do ask that our patients use Patient Access to book appointments online and to make any general queries via the surgery website rather than by telephone if possible, but it is ultimately down to each individual patient whether or not they do so. The factor most within our control is the staff roster, and I can confirm that we schedule as many receptionists as possible during peak hours. We are sorry you feel that they are only there to “look” busy, or that their competence stretches only to booking appointments in the morning, as nothing could be further from the truth. They have no control or influence over the number of appointments available and once we are fully booked, their only recourse is to signpost patients to other services as appropriate.