Mayfield Surgery
54 Trentham Road, Longton, Stoke-on-Trent, Staffordshire, ST3 4DWContact details and opening times
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Reviews
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Review titled Worst GP in northampton
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2024
Got a message from GP that my appointment is on 6/8/24 at 12:00 so I reached there before and I said all my details to a lady and she confirmed my appointment and told me have a seat and someone will call you. I was waiting till 1:00pm and nobody called! The lady which had confirmed my appointment called me and asked me again , what is your date of birth? I told her again and she confirmed my name again and she was talking with herself... then she started talking with her colleague which was besid her and I think she mentioned this issue to her that she has forgotten to check me in, in the system !! They took my phone and looked to message about my appointment then she asked me why I'm there for what reason?? I said I don't know the doctor knows that is why I have appointment. As far I know I'm a heart patient I have two stent in my heart and my medication has finished as well so maybe there are some important check up needs to be done, she said you don't have appointment here?? What ?? Then who send this message to me ? She says I don't know!!! Then who knows?? She says I don't know!!! I told her when I come here one hour ago your colleague asked my details and then confirmed my appointment and asked me to have seat there to be called by someone but why and how you say I don't have appointment now after one hour ??? She said go online and book appointment. I said the link you have sent months ago isn't working and there is no appointment she said no there is alot of slots go and book there, whilst she repeated two times that I'm in position 2 for today's appointment but she ignored her words and told me go and here is no appointment. I asked her if something happened in the system any error or something that's ok rebook it for today or tomorrow she refused and said no go and book by that useless link. They were very rude, unprofessional, impolite, illiterate, irresponsible with a very racist behaviour, i can confirm this. I will go ahead to raise an official complaint against them to the ministry of health and all other related departments. It's not that easy to do this with people. Their place is not there. They should stay at home or if they want to work, cleaning is a better job for them. That's appropriate job for them. Customer service/support, in a GP with patients is not easy job. Educated people with kind heart and big patient can do this.
Visited August 2024
Review titled Mayfield Surgery
Replied on 07 August 2024
I am very sorry you felt the need to leave a negative review but I must point out that our Practice is not in Northampton and I can only assume this review has been left in error. If you wish to contact me directly please call 01782 315654 or email MayfieldPracticeManager@staffs.nhs.uk I would be grateful if you could remove this incorrect review. Many thanks Lindsay Practice Manager
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Review titled Faultless service
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2024
Contacted Mayfield today on behalf of my daughter, via the online triage and received an instant response requesting some photos to support diagnosis. Once sent I yet again received an extremely prompt response with a suggestion for treatment and a plan of action if this wasn’t successful , once agreed a prescription was sent to the pharmacy which I collected a few hours later. Exceptional service, excellent communication, consultation proportional and suitable to my daughter’s need. I have had to contact the surgery a few times recently and this has been my experience each time. The surgery has made great improvements over the last year or so, keep up the excellent work. Thankyou!
Visited July 2024
Review titled Mayfield Surgery
Replied on 31 July 2024
That's wonderful to hear! It sounds like you had a truly efficient and caring experience with the surgery. We are pleased to hear you had excellent communication and swift action. Thank you for your kind words.
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Review titled Results
Rated 4 stars out of 5
by Denise Deakin - Posted on 04 May 2024
Thankyou to my Doctor ( and the Scan department for sending them over to GP ) for informing me of my scan results via text 2hours after having the procedure. I was told to call the surgery a week after the scan for my results so was extremely surprised and relieved to receive a text saying all was well . Thankyou
Visited May 2024
Review titled Mayfield Surgery
Replied on 31 July 2024
Dr Mrs Deakin, It's fantastic to hear that you had such a positive experience! Receiving your scan results so quickly must have been a great relief. We are pleased that we could keep you informed and at put you at ease. Thank you for sharing your story, and best wishes for your continued health. Lindsay, Practice Manager
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Review titled Prescription lot easyer to get
Rated 4 stars out of 5
by Anonymous - Posted on 11 March 2024
I normaly have to get to my doctors and post my perscription iv got biopolar and clinical anxsity and persanity disarder its very hard to leave my house with out getting exstreamly axnsioux with than makes meal feal exsteamly angry like flight or fight and this is how i feel every time i have to go do somthing simple like post a prescription so when iv used the link for the first time to day omg its stoped all tht strees and anxs from happing witch would take me a day 2 get over. It is so simple enter your name choose what service u want enter a few details in peacfull inviroment no stress no ques excellent service. Will be getting my perscription this way all the time now. Brillant
Visited March 2024
Review titled Mayfield Surgery
Replied on 31 July 2024
Thank you for sharing your experience. It’s great to hear how much this new service has positively impacted your life. Managing mental health conditions can be incredibly challenging, so it’s great that this online service has made such a difference to you. Being able to handle your prescription without the added stress and anxiety is clearly a huge benefit. Many thanks, Lindsay Practice Manager
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Review titled Fantastic service and experience
Rated 5 stars out of 5
by Katherine Lilley - Posted on 21 February 2024
My mum has had some ongoing health concerns which have been dealt with quickly and efficiently. Today I submitted an online form (with her consent) detailing some worries I had with possible diagnoses. Within 5 hours she was seen and assessed by a lovely GP who not only reassured her but took the time out of her day to call me and go through all my concerns. We weren't rushed and were really made to feel listened to and our views considered. I was never expecting such a fast and positive experience given how busy general practice currently is and it is very much appreciated.
Visited February 2024
Review titled Mayfield Surgery
Replied on 31 July 2024
Dear Mrs Lilley, Thank you for sharing your experience. It’s heartening to hear that your mum’s health concerns were addressed so quickly and efficiently. The prompt and compassionate response from the GP, who not only reassured your mum but also took the time to address all your concerns, speaks volumes about the quality of care we strive to provide all of our patients. Feeling listened to and valued, especially during such busy times in general practice, is heartening to hear. Your appreciation is welcomed, and it’s great to know that you both had such a positive experience. Many thanks Lindsay, Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Sam - Posted on 02 April 2024
Recently had back problems and within the space of a few months I have been seen by gp referred and seen by physiotherapist and in between this been for mri and now referred urgently for surgical opinion. They have also helped with pain relief and sorted all my requests within a day of filling in the online forms. They have been fantastic.
Visited February 2024
Review titled Mayfield Surgery
Replied on 31 July 2024
Dear Sam, It's fantastic to hear about your positive experience with the practice. It's reassuring to know that your back problems have been addressed so promptly and thoroughly. Wishing you the best with your ongoing treatment and recovery. Thank you for sharing your story. Lindsay, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Alison Molloy - Posted on 18 January 2024
Always try to accommodate my needs. I do sometimes struggle to get a face to face but the new online system seems to work well.
Visited January 2024
Review titled Mayfield Surgery
Replied on 31 July 2024
Dear Mrs Molloy, Thank you for your feedback! It's good to hear that the new online system is working well for you and that the team always tries to accommodate your needs. Our patients are generally offered face to face appointments unless their condition can be dealt with remotely, however the option is always there. Please do contact reception next time you are offered a remote appointment if you wish this to be face to face. Many thanks, Lindsay, Practice Manager
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Review titled superb response
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Can't fault this surgery at all since the new booking system was introduced. Filled the form in and was seen within the same day. Excellent response and thorough when seen.
Visited January 2024
Review titled Mayfield Surgery
Replied on 31 July 2024
Thank you for sharing your experience! It's great to hear that the new booking system has made such a positive difference. Your feedback highlights the effectiveness of the new system. Many thanks Lindsay, Practice Manager
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Review titled Ordeal of contacting and liaising with the practice.
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2023
My daughter me at approx 8.15am today. Couple of hours later text received asking when condition first noted. Several hours later text received telling me to consult pharmacist. As I had already done this, this being the advertised thing to do I phoned the surgery and explained I had already done this. When I told the receptionist this and the pharmacy I had used she emphatically stated it would not be my usual pharmacy but a different one. I asked which one but she was not willing to specify. Upon checking the text it definitely states your usual pharmacy of choice, which is across the road from the surgery and where they send my repeat prescription. The pharmacist had given me something to try and ease my discomfort but had also advised I see a doctor. On the off chance after my conversation with the practice I phoned the pharmacist and explained what had occurred, he advised me to see how things were in the second day and if no improvement or any deterioration then seek further medical attention. Presumably that means A and E dept. To say I am unimpressed with this practice is an understatement. I particularly feel the receptionist was economical with the truth of the situation or at best badly, or very ill trained.
Visited August 2023
Mayfield Surgery has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by David joseph Hurst - Posted on 03 August 2023
Was able to get triaged on line promptly and get appointment with doctor same day where I received diagnosis and treatment satisfactorily.
Visited August 2023
Mayfield Surgery has not yet replied.