Markyate Surgery, part of Rothschild House Group
Markyate Surgery, 1 Hicks Road, Markyate, St Albans, Hertfordshire, AL3 8LJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Markyate Surgery, part of Rothschild House Group.
Reviews
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Review titled Treated with kindness and urgency
Rated 5 stars out of 5
by Anonymous - Posted on 24 September 2024
I called the surgery as my disabled son had an issue. I was extremely distressed. Although I had to join a long queue to get through, when I spoke to staff they were so caring, concerned and understanding. They acknowledged my difficulty in accessing urgent care with a teenager in a wheelchair and the fact the roads were flooded. They managed to see my son very quickly and we were greeted very kindly. Luckily my son's condition turned out to be non urgent, but as he is non verbal, it saved a great deal of distress and an unnecessary trip to hospital. Thankyou Markyate Surgery
Visited September 2024
Review titled Markyate Surgery, part of Rothschild House Group
Replied on 24 September 2024
Hi, Thank you for your kind review and the service you and your son received. The weather was very poor yesterday with flooded roads, so it was good that we were able to put your mind at rest. We have been working very hard to reduce our phone wait times with the majority answered with 5 mins normally. Steve Sharpe Practice Manager
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Review titled Prompt Action and Great Follow Up
Rated 5 stars out of 5
by R G BARKER - Posted on 11 September 2023
Following a suspicious lesion in my mouth, the doctor (who was not my own doctor) explained very sympathetically that this was not normal and very quickly referred me to Luton & Dunstable consultants who after extensive surgery removed my tumour. If it hadn't been for the prompt action from the GP I might be telling a different story. This was followed up after my discharge from hospital by a very caring call from my own GP just checking up on how I was doing. It is one thing to have the medical trained to be technically very good at what they do but quite another to foster such a caring, sympathetic and respectful ethos. I must say that the practice has improved significantly in the last few years.
Visited August 2023
Review titled Markyate Surgery, part of Rothschild House Group
Replied on 12 September 2023
Thank you for you kind review, and that you can see the efforts our staff have put in over the last few years to ensure we are able to continue to the best care possible for our patients. Steve Sharpe Practice Manager
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Review titled Undelivered Insulin
Rated 3 stars out of 5
by Anonymous - Posted on 27 June 2023
They lost my my insulin prescription put in 22/6 when i went in on the 27/6 they had no record of it. I ticked the boxes and handed it over the counter . So what happened . Vary Unhappy D F Goode
Visited June 2023
Review titled Markyate Surgery, part of Rothschild House Group
Replied on 29 June 2023
Mr Goode, Thank you for your feedback. Please accept our apologies if the service you received was not to the normal high standards you experience from us. I have contacted you directly for further information so that we can see where the problem occurred. We have accounted for all the paper prescriptions we received on 22 June, so wanted to confirm that it was handed to the surgery and not the pharmacy where you collect your medication. I see that your prescription was reviewed and authorised by your GP as soon as we became aware of the issue. We, local pharmacies and the NHS would though recommend all patients to use the NHS App to order their repeat prescriptions, which ensures orders are received automatically and processed more quickly. It also removes the problem of handling paper scripts and the occasional issues that can occur with these. Steve Sharpe Practice Manager
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Review titled Fantastic Efficient Service
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
I work in the NHS I am acutely aware of its failings. I recently contacted the surgery regarding a suspicious lesion on my leg. Within 24 hours I had a referral and confirmation of this. I think the e consult system is brilliant but it is backed up by a fantastic team who deserve recognition and credit for their efforts in a very hard pressed healthcare system
Visited May 2023
Review titled Markyate Surgery, part of Rothschild House Group
Replied on 07 June 2023
Hi, Thank you for your kind review, which we will pass on to our team. Steve Sharpe Practice Manager
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Review titled Good experience
Rated 5 stars out of 5
by Jane - Posted on 12 April 2023
Attended today and was seen on time by a friendly, professional and efficient nurse in a clean and pleasant surgery and room. Cannot fault todays experience also with friendly receptionist and pharmacist.
Visited April 2023
Review titled Markyate Surgery, part of Rothschild House Group
Replied on 13 April 2023
Jane, Thank you for your kind review, which we will pass on to our staff. Steve Sharpe Practice Manager