Market Harborough Med.Ctr
67 Coventry Road, Market Harborough, Leicestershire, LE16 9BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor access
Rated 3 stars out of 5
by Anonymous - Posted on 16 June 2023
Since moving to Market Harborough in November 2022 many interactions with the practice have been disappointing, except the actual contact with a gp, far worse than anything experienced before. 1. Access to gp: appalling. a) 31 May - practice refers me to Urgent Care Centre because no one can see me until 8th July. Notes say I have to See a doctor - not a phone call to gp, or a practice nurse. I couldn't see the recommended gp until mid August! b) previously: booked appointment in January to See a gp in person; I had a 6 week wait until March- only to find on the day, contrary to expectation and information on my app - that this was a telephone call! Receptionist was unhelpful: my experience was like a sketch from the comedy 'Little Britain': “computer says “no” - c) June 15th. Tried to add a note to repeat prescription request that I was ordering early as I was going on holiday: it can’t be done. On ringing I was advised I had to go in personally- this request can’t be done on phone. Absurd! d) I can’t get access to letters etc from hospitals sent to this practice unlike my previous practice. I know things are tough due to high demand and most staff do their best, but the lack of access to gp and to information on my record is unacceptable.
Visited May 2023
Review titled Market Harborough Med.Ctr
Replied on 20 June 2023
Dear Patient Thank you for your feedback, we apologise regarding the appointment mix up, we are recruiting more clinicians which we hope will assist in accessing appointments. If you would like your other points to be looked into, you can contact the surgery via the website www.mh-bp.co.uk giving your details and we can then respond to you personally. We do thank you for your feedback and again apologise that the service you received was below our usual high standards. Kind regards
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Review titled Caring, kind, nothing too much trouble
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2023
I called the surgery at 8am and was waiting on for 45 mins, which I expected after a bank holiday. I’d given up hope of getting an appointment at that point but stayed on the phone anyway. I have had strep a since Saturday, and with both people I live with having covid, made it extremely difficult for me to go to the surgery. I spoke to a lovely receptionist who went through every option for me, but as expected there were no appointments. She said I could speak with the pharmacist and they would send the consultation notes through to my GP to make a decision if I needed a prescription. Within the hour, the pharmacist called me and asked me to call back at 3 to check my GP had done a prescription. I spoke with another receptionist after 3, who was extremely helpful and kind, and said my GP was dealing with requests as we spoke. Shortly after, I received a text to say a prescription was ready to be picked up. The whole experience was completely stress free, no being told to call back another day and the staff I spoke too were so sincere. All staff members really did try their best to ensure I was sorted out. I now have my antibiotics and I’m so impressed with the service provided. Thank you to the pharmacy and the medical centre staff
Visited April 2023
Review titled Market Harborough Med.Ctr
Replied on 05 May 2023
Dear patient, thank you for taking the time to leave this feedback and we have passed this on to our staff. We do apologise for the time you had to spend on the phone, but happy to hear that our staff could assist you. Kind regards
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Review titled Excellent people skills
Rated 5 stars out of 5
by Angela Underwood - Posted on 07 March 2023
Went to a young receptionist last week regarding onward support of my ailing mother who we wished to care for at home. She listened to our problem and spent time researching our options and put us on the right track. We appreciated her kindness and consideration.
Visited March 2023
Review titled Market Harborough Med.Ctr
Replied on 07 March 2023
Thank you very much for taking the time to submit such a positive review. We will share this with the whole reception team. Again thank you.
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Review titled Thanks for urgent care
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2023
Thanks for the urgent care you provided when my wife turned up at your centre teatime on Tues 14 March. She subsequently spent ten days in Kettering Hospital. The immediate care which your staff, doctors and nurses offered not only took care of her health, but gave her much needed support and comfort. Professional through and through
Visited March 2023
Review titled Market Harborough Med.Ctr
Replied on 05 June 2023
Dear Patient, we apologise for not responding sooner, but thank you for the positive feedback which was shared with our staff. Kind regards
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Review titled patients suffer due to lack of staff
Rated 1 star out of 5
by Rebecca - Posted on 14 February 2024
i am ringing daily for my daughter after she has been given the run about for weeks by receptionist’s telling her no availability , as they are short staffed with barely any nurses. After speaking with a doctor n in constant pain she was told they wanted her to go in and be examined to confirm what was wrong n then she could get better treatment for the pain . Only problem is receptionists keep saying no slots free so weeks on she is in agony n still no help!! Now i am trying to resolve this for her as its crazy n i keep getting put on hold n have to go through the whole thing again with different staff n told i would get a call back to discuss it n then noone calls me back!!!! Totally unacceptable and unprofessional now i will have to go into the surgery to see if i can get this resolved after false promises to return my calls n to get my hirl seen asap still nothing !!!
Visited February 2023
Review titled Market Harborough Med.Ctr
Replied on 19 February 2024
Dear Patient thank you for your feedback and we apologise your daughter has not been able to book an appropriate appointment. If you would like me to investigate this matter for you if you use our website at www.mh-bp.co.uk and "ask the GP a question" with your details I can review this further for you. We will be sharing your feedback with our Reception Manager. Kind regards MH&BP
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Review titled Telephone is constantly engaged
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2022
I have tried over the past few days to call the surgery. On all occasions the telephone has been permanently engaged with no queue system or voicemail giving advice of what to do if busy. What would happen in an emergency? This is totally unacceptable.
Visited October 2022
Review titled Market Harborough Med.Ctr
Replied on 20 December 2022
We apologise for your poor experience of our phone system. We have recruited more staff, to answer the calls, and there is an emergency line, which when holding you should have been advised of. We have checked with our phone company and this message is given out, again thank you for your feedback. Kind regards Market Harborough Medical Centre
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 06 October 2022
Saw the paramedics x2 and GP, who were fantastic, really thorough with medical history, exam etc. Professional, empathic staff. Thank you.
Visited October 2022
Review titled Market Harborough Med.Ctr
Replied on 20 December 2022
Thank you for your positive feedback, we have made all aware of this. Kind regards Market Harborough Medical Centre
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Review titled Phone is permanently engaged
Rated 3 stars out of 5
by Margaret Williams - Posted on 26 September 2022
today 26th September 2022 the phone has been engaged all day, the other day I rang it was staff training day, when are the lines available to ring so that I can talk to someone.
Visited September 2022
Market Harborough Med.Ctr has not yet replied.