Mark Street Surgery
2 Mark Street, Rochdale, Lancashire, OL12 9BEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2022
Went for flu jab today and as I am vegan I was able to request the vaccine which does not contain egg. It was no problem at all for them to accommodate my request. The practitioner who administered the vaccine (including the Covid booster) was extremely pleasant. Highly recommend.
Visited October 2022
Mark Street Surgery has not yet replied.
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Review titled Caring and considerate
Rated 5 stars out of 5
by Sharon Mcgee - Posted on 01 October 2022
I have been registered at Mark Street surgery for the past 28 years and feel the service provided to me when needed is excellent. The GPs have the time to listen and explain things to you in simple terms. I have never felt rushed at the surgery when seeing a GP or a nurse. The only reservations I have are over the past 2 years some of the reception staff have gone worse, I feel they have no companion or empathy, they don't listen to you. I am the most calm person I know but feel that calmness disappear when I speak to some of the reception staff. I understand they are busy but they need to understand people contact the GP surgery for a reason and should listen and take on board what the customer is saying. Maybe those in question need to complete further training in customer services. I myself deal with customers on a daily basis and treat them the way I like to be treated. The reception is the first point of call and if patients are not treated in the right manner from the start unfortunately it will have a negative effect on the GP surgery.
Visited September 2022
Mark Street Surgery has not yet replied.
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Review titled Great service in an overstretched NHS
Rated 5 stars out of 5
by Anonymous - Posted on 28 September 2022
My family and I have been registered at the practice for over 20years and generally have always had a great service. Although it is not always easy to get through to make an appointment especially during busy periods ie. early morning this is by no means the fault of the reception staff as suggested in other reviews. I have always managed to get an appointment within an acceptable time frame and have always been seen “on the day” if the problem is urgent. I find it helpful that consultations can be done over the phone as it is not always necessary to have face to face appointments with a GP which is great for me and those who work long hours or out of town and can’t always get time out of work to attend the surgery. The GP’s are knowledgable and take the time to listen to concerns and I have never felt rushed or unheard. Well done mark street for working well within the confines of an overstretched NHS.
Visited September 2022
Mark Street Surgery has not yet replied.
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Review titled 1st class practice
Rated 5 stars out of 5
by Sandra naven - Posted on 27 September 2022
Alway pleased with the service I receive when I go to surgery Everyone across the board is so helpful. I would recommend mark st to anybody
Visited September 2022
Mark Street Surgery has not yet replied.