Marine Lake Medical Practice
Marine Lake Health & Wellbeing Ctr, Orrysdale Road, West Kirby, Wirral, Merseyside, CH48 5AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2022
Surgery has had my test results for 10 days- used E consult twice - no response other than automated reply. Tried phoning- person I spoke to hadn’t a clue- refused to make an appointment with my GP. I need medication for my condition and still no-one has contacted me.
Visited November 2022
Marine Lake Medical Practice has not yet replied.
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Review titled Useless e-consult
Rated 3 stars out of 5
by Vic Hansen - Posted on 15 November 2022
The e-consult system used by marine lake is worse than useless. It is hidden in the 'appointments' section, so impossible to find without guidance and, when it is used, it seems to serve no useful function. The entry point is by disease name, rather than symptom or body part, which means the patient needs to know what is wrong with them before starting. e.g., there is no entry for 'chest pain' so one has to go in via 'coughing', 'cold or flu', or 'breathing problems'. In the case of my e-consult session this morning, I ended up filling in a questionnaire detailing the issues I was experiencing and what I wanted/expected and, at the end received a message that e-consult could not help. I had to close e-consult. I was informed that I should seek medical advice by phoning the surgery. The information I had entered was discarded. The surgery would not be informed and would not contact me. I then telephoned the surgery and had to repeat this information to a human who, presumably, had to record the same information again and arrange for a doctor to contact me. This process was quick and efficient, so I am happy with the human response at this level. I would expect a modern computer system in this area to perform at least an initial classification by symptom, to capture all information supplied, to identify urgent problems and provide this to whoever does the triage. Could do (much) better.
Visited November 2022
Marine Lake Medical Practice has not yet replied.