Marden Medical Practice
25 Sutton Road, Shrewsbury, SY2 6DLContact details and opening times
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Reviews
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Review titled No longer efficient…
Rated 2 stars out of 5
by Miss Murray-Smith - Posted on 30 October 2024
Some years ago the only fault I had with Marden were the lengthy periods of sitting patiently in the waiting room as they very rarely ran on time. Nowadays, it’s frustrating and so annoying just to get an appointment as they have a ridiculous system in place that means you can only try - and I do mean try! - to book an appointment on a Thursday or Monday morning. In this digital age why can they not book months ahead as my NHS Dentist does? For those of us who work and do not have a job at a desk with a telephone to hand, aiming to call the Practice the moment it opens (leave it 10 minutes and all the appointments have been taken) is very often not possible. I’ve spoken with colleagues whose GP Practices are in outlying villages and towns, they don’t experience this problem. The problem seems to be with Marden and an inefficient, badly organised system. I recently had blood tests and when I re-ordered my prescriptions one was missing. On contacting Marden to ask if there was a problem, I was informed by the GP via text message that the results showed that that particular drug was no longer required so she hadn’t prescribed it. Would it have been too much to ask that this information had been given before I started chasing it up? This morning I rang to enquire if the other blood results had come back and if i needed to continue with the other medications - I still don’t know! However, the receptionist did inform me that the GP wants to have a routine discussion about one of the blood results and that I needed to book an appointment. Not only is it extremely poor that nobody bothered to inform me of this until I rang but I was unable to make the necessary appointment because it’s not Thursday morning!! I work for the NHS in a very busy Theatre Department and if we ran our Department in this fashion, serious questions would be asked. I hope in the near future to find an alternative Practice with a system in place that actually wants to communicate and see their patients.
Visited October 2024
Review titled Marden Medical Practice
Replied on 06 November 2024
Dear Miss Murray-Smith Thank you for your feedback and we are sorry to hear that you feel so disappointed with the service received from us. Our staff are working hard to provide the best service we can to our patients within the resources that are currently available to General Practice. Primary care is extremely busy at this time along with other parts of the NHS and we do endeavour to meet the needs of our growing patient population in a fair and equitable way balancing urgent requests with providing continuity and long term care. We welcome electronic communication and queries via our e-consultation service and encourage our patients to download and use the NHS app where you can see your notes, letters and surgery test results as well as ordering medications online. However, we would welcome the opportunity to discuss your comments in more detail if you would like to contact the Practice Manager. Regards, Libby Good - Patient Services Co-ordinator for Marden Medical Practice
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Review titled Helping out always
Rated 5 stars out of 5
by Jayne Derbyshire - Posted on 05 August 2024
Good Afternoon All, I just want to say thank you for all the help and advice I have received from Marden Medical Practice From Reception managerto my doctors, diabetes nurses and nurses, to other receptionist too. I know at times you must go oh no it’s me again, I apologise for so many different messages I send on the contact us page , however due to my disability and mobility issues I find myself going onto the contact page more often than not, right now also just trying my best to get my diabetes sorted out and slowly we are getting there. Once again I would like to thank all staff members for all their help and support. I can honestly say I’m quite proud of Marden Medical Practice for their cleanliness of surgery and keeping to appointment times as much as they could possibly do. Can I just add please be patient when it comes to appointments as we are all aware the surgeries are all very busy with limited availability on appointments and they will do their upmost to find an appointment for you all. Sorry I’m a bit annoying at times with e consult however I’m very grateful and yet again thank you.
Visited August 2024
Review titled Marden Medical Practice
Replied on 06 August 2024
Dear Jayne Thank you very much for your review and we are delighted that you have had such a positive experience of the practice. It truly is a team effort here from the cleaning of the surgery through to the GP's, and again, we thank you for your appreciation. We will ensure that your kind remarks are passed on to everyone. Kind regards Libby Good Patient Services Co-ordinator For and on behalf of Marden Medical Practice
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Review titled Above and beyond
Rated 5 stars out of 5
by David Bramwell - Posted on 05 November 2024
I was due to go abroad on holiday but my travel insurer cancelled my cover 5 days before travel as I had not had the result of a routine ECG. A care navigator at Marden phoned the cardiology unit at RSH to chase the result and subsequently phoned each day, finally getting an answer the morning before I was due to travel, enabling me to reinstate my cover and go on my holiday. I was very grateful to her for her persistence with the Cardiology unit. It is just one more example of the first class standard of care that I have received from Marden medical Practice this year.
Visited August 2024
Review titled Marden Medical Practice
Replied on 06 November 2024
Dear Mr Bramwell, Thank you so much for taking the time to leave such a positive review. We are delighted to hear that you feel you receive such a good standard of care from this practice. We will ensure that your comment is shared with the team as it will be very much appreciated by them. Regards, Libby Good - Patient Services Co-ordinator for Marden Medical Practice
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Review titled Fantastic Reception
Rated 5 stars out of 5
by Mrs S - Posted on 05 August 2024
Had to drop something off for my mum this afternoon and the receptionist was dealing with a frustrated patient. Patient frustration was valid, but she was exceptional! What a credit to the practice. Keep up the good work, she was amazing 👏
Visited August 2024
Review titled Marden Medical Practice
Replied on 06 August 2024
Dear Mrs S Thank you so much for taking the time to post this review. Reception is the first encounter for patients coming into the practice and because of that, they often have to bear the frustrations of patients. However, we are so pleased that you witnessed our Receptionist dealing with the situation so professionally. We will ensure your positive comments are fed back to the team. Kind regards Libby Good Patient Services Co-ordinator For and on behalf of Marden Medical Practice
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Review titled Thank you
Rated 4 stars out of 5
by Anonymous - Posted on 10 May 2024
Hi, I just wanted to say that during my appointment I felt listened to, safe and respected. I usually feel quite nervous coming to an appointment but I was made to feel at ease with the Dr and I really appreciate the care and time he took with me. I also wanted to say that all of the reception staff are always so kind both on the telephone and in person. So thank you!
Visited May 2024
Review titled Marden Medical Practice
Replied on 13 May 2024
Dear Patient. We really appreciate you taking the time and trouble to review the service received during your recent appointment. We are very happy to hear that your experience was such a positive one and that you felt safe and at ease throughout. We will ensure that your comments are passed on to the team. Many thanks, Libby Good, Patient Services Co-ordinator.
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Review titled Unable to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 30 May 2024
I am finding it impossible get to an appointment. Early this year I had to go directly and see someone privately as unable to get an appointment and now for a new issue I still can’t. I ring up on multiple days and they’ve all gone. I’ve now been told I can’t ring up now until Monday for an appointment in 1-1.5 weeks if I can actually get one then. I doubt I will. This is a very poor system, I’m concerned for my health care but even more so for more vulnerable patients. I feel I have no option than to change practice.
Visited May 2024
Review titled Marden Medical Practice
Replied on 03 June 2024
Dear Patient Thank you for your review. I am so sorry that you have been disappointed with our service, and because of that, you feel you have no option but to leave. It is true that demand on our services is high, but we usually find that our patients can find an appointment that is suitable for them. I would be more than happy to talk through your concerns if you would like to contact me directly. Libby Good - Patient Services Co-ordinator on behalf of Marden Medical Practice
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Review titled Very poor service even before get to see a doctor
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
I tried to book an appointment today at 9am As I have been told to do before Now I am told that you do not take booking for routine appointments on Fridays If you operated a private company like this l don’t think you would be in business very long
Visited April 2024
Review titled Marden Medical Practice
Replied on 16 April 2024
Dear Patient, We are sorry to hear that you have been disappointed with your recent interaction with us, and can assure you that we strive to get each of our patients the appointment they need Monday to Friday included. However, due to high demand, and in order to make our appointment system as fair as possible to everyone, we do not take bookings for routine appointments more than a week in advance. Of course, if an appointment is urgent or a patient needs to be seen before our next available routine appointment, we will be able to accommodate. There are also extended hours appointments available, pre-bookable through our Care Navigation team here at Marden which are available at evenings and weekends at various surgeries across Shrewsbury (more detail can be found on our website https://mardenpractice.gpsurgery.net). If you do need to discuss the matter further though, please do get in contact with me directly. Libby Good - Patient Services Co-ordinator For and on behalf of Marden Medical Practice
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
My experience today was great. I was seen promptly and put on a course of treatment. All members of staff that I delt with were kind, caring and listened to my concerns.
Visited March 2024
Review titled Marden Medical Practice
Replied on 16 April 2024
Dear Patient, Thank you for letting us know about the positive experience that you received; our patients feeling they have been listened to is very important to us. I will pass on your comments to the team, and thank you for taking the time to leave a review. Libby Good - Patient Services Co-ordinator For and on behalf of Marden Medical Practice
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
I’ve received fantastic service from this practice, the staff have always been efficient, approachable, reassuring and helpful with my concerns. After needing follow ups for blood tests and appt was made quickly with access to discuss possible treatments with GP, easing my fears and concerns.
Visited March 2024
Review titled Marden Medical Practice
Replied on 16 April 2024
Dear Patient, We are glad that you found the team to be helpful and supportive. Thank you for taking the time to leave such a lovely review; it is very much appreciated by us all. Libby Good - Patient Services Co-ordinator For and on behalf of Marden Medical Practice
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Review titled Grateful for the service
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
Promptly dealt with my abnormal scan results. Given a plan of action and prescription prescribed. Many thanks to all the staff at the practice. Many thanks to you all.
Visited December 2023
Review titled Marden Medical Practice
Replied on 23 February 2024
Dear patient, Many thanks for taking the time to leave us feedback. I am happy to hear that you had a positive experience with the Practice following your scan. I will ensure your comments are shared with the team. Kind regards, Zoe George - Practice Manager