Manor View Practice
Bushey Health Centre, London Road, Bushey, Hertfordshire, WD23 2NNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A Practice that cares
Rated 5 stars out of 5
by Lorraine - Posted on 24 August 2023
I’ve been a patient of Pathfinder practice since it first established and now it has merged with Manor View I am still here! The staff at the surgery from point of contact - the amazing receptionists, nurses and GPs have and do look after you well - they have a friendly and kind approach and always do their very best for the patients. I feel well looked after. Thank you all x
Visited August 2023
Review titled Manor View Practice
Replied on 30 October 2023
We are delighted to hear you had a positive experience with the practice. Thank you for taking the time to leave your feedback. This is encouraging for the whole team.
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Review titled poor triage software system
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
I am quite savvy with it and use the nhs app to order my meds. I tried to use the Manorview Triage sysyem to book an appointment. I tried both on my phone and my laptop computer. The Data input fields were not working and text size is far too small to read. The page layouts are dire. Gave up and called the surgery instead. Was 14th on the phone which took 50 minutes to get through. Having been involved in softare development it appears that the competence of staff and the service to patients are being let down by a pretty useless it sysyem that fails on so many levels.
Visited August 2023
Review titled Manor View Practice
Replied on 30 October 2023
We are sorry to hear of the difficulties you have faced trying to use our triage system. Thank you for providing your feedback which we take on board. Our receptionists are always happy to help with completing triage forms for our patients.
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Review titled Excellent service
Rated 5 stars out of 5
by Ulli Ackermann - Posted on 10 August 2023
The low reviews are people not knowing how to work the (extremely easy to use) system. Pleasant experience throughout from booking a same day appointment when in need to excellent service from beginning to end. Parking is easy, there is plenty of space in front of the practice and unlimited space right across the road if it's busy. Both the online booking system as well as the check in screen work flawlessly. The staff is knowledgeable and pleasant and dealt with my symptoms promptly and expertly. Highly recommend.
Visited August 2023
Review titled Manor View Practice
Replied on 30 October 2023
We are delighted to read your positive comments. Thank you for taking the time to leave your feedback. This is so encouraging for the wider team.
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Review titled New System
Rated 5 stars out of 5
by C N - Posted on 09 August 2023
I'm so impressed with my first experience of the new system. Filled in the form for my son at 1.45pm. Had a phone call by 2pm with an appointment for him to be seen at 4.30pm. So much better than judging how poorly they are at 8am and waiting on the phone for ages! I love how there are multiple sites all quite local so you have a better chance of being seen on the day if needed. Lovely receptionists too.
Visited August 2023
Review titled Manor View Practice
Replied on 30 October 2023
Thank you for taking the time to provide feedback on our services. We are pleased to hear that you have had a positive experience. Your comments are very much appreciated by the team who continually aim to provide the best service possible.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
I have used the new booking system quite a few times and I find it a lot more efficient. Was contacted within 30 mins of logging on the online portal and contacted by the GP an hour later. Could not ask for more. Thoroughly recommend the practice
Visited August 2023
Review titled Manor View Practice
Replied on 30 October 2023
We are delighted to hear you had a positive experience with the practice. Thank you for taking the time to leave your feedback. This is so encouraging for the wider team.
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Review titled Disgraceful
Rated 1 star out of 5
by KR DEAN - Posted on 24 July 2023
I made an appointment to see the physio at Bushey. Arrived for appointment only to be told that my appointment was at Borehamwood. I had received a text telling me it was at Bushey. Had to make another appointment. Then I was supposed to have an appointment for talking therapy at 1030 this morning. No phone call. I have the rebooked physio at 1 at Borehamwood not local to me. This new triage system is a joke. It used to be a great practice but has really gone downhill since this system was introduced
Visited July 2023
Review titled Manor View Practice
Replied on 30 October 2023
Thank you for sharing your feedback with us. We are sorry that your recent visit wasn't a positive one.
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Review titled Bizare way to run a system
Rated 1 star out of 5
by Lorna - Posted on 10 July 2023
You can't ring for an appointment you have to do it online and go through a triage system. It took a 25 min phone call to even find out how to book an appointment and then 45 mins to fill out the form. I waited 4 days for some one to contact me and they asked me to go into a surgery 10 miles away from me. I have no way to get there. So they said its that or wait. Well a week later I'm still waiting and when I call they tell me I have been seen already and to do another online triage. Followed by if its urgent go to A&E or pay private totally bizare I would not recommend this doctors at all.
Visited July 2023
Review titled Manor View Practice
Replied on 30 October 2023
I'm sorry to hear about your frustrating experience with the surgery. It's important that patients can access the care they need in a timely and efficient manner, and it sounds like that was not the case for you. We thank you for providing feedback which will be shared with the wider team.
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Review titled Phone wait times
Rated 2 stars out of 5
by Anonymous - Posted on 26 June 2023
So much for the new system, making it easier to get through on the phones, one hour and five minutes for my call to be answered and then she wasn’t sure. I work in a GP surgery and we’ve been doing the triage service for months now and it’s freed up at telephone lines for patients to get through. what’s going wrong there . terrible service
Visited June 2023
Review titled Manor View Practice
Replied on 30 October 2023
We are sorry to hear about the negative experience you had while trying to contact our surgery. It is understandable to feel frustrated when faced with long wait times and unhelpful customer service. We apologise that this was not a positive experience.
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Review titled Excellent doctors
Rated 5 stars out of 5
by P Humphreys - Posted on 09 June 2023
Have had extremely good service most of the time, Like most surgeries telephone waiting times can be frustrating but the staff and doctors are normally friendly and efficient.
Visited June 2023
Review titled Manor View Practice
Replied on 30 October 2023
Thank you for leaving your comments we take all feedback on board this will be shared with the wider team.
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Review titled Accident in carcpark
Rated 3 stars out of 5
by Angela Jenkins - Posted on 12 June 2023
26th May I waited ½ hr in Manor View P to park my car I got out to find space.. tripped over a concrete block next to the pavement. lying on the ground a man picked me up another led me into surgery I had my blood test as arranged. My knee swelled immediately a nurse put a dressing on a cut bur no other1st Aid equipment was available and an assessment of damage to the knee, or to, me carried out. I was clearly in shock & terrible pain..I was wheeled back to my car to drive myself home asap. I have been unable to walk unaided since or get a advice from the surgery 2 wks later a doctor rang to say I should book into mount Vernon where Xrays were taken sent to the orthopaedic surgeons at Watford for immediate admission. I Fractured the tibia & am in full leg splint unable to weight bear for 10 weeks ! The joint is now unstable. An Ambulance should have been called immediately!
Visited May 2023
Review titled Manor View Practice
Replied on 30 October 2023
We are very sorry to hear of your unpleasant visit to the surgery. You have contacted the surgery regarding this matter and it has been dealt with. We do hope you have had a full recovery.