Manor Practice
57 Manor Road, Wallington, SM6 0DEContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Manor Practice.
Reviews
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Review titled So Helpful
Rated 4 stars out of 5
by Andrew - Posted on 15 June 2024
Boots were saying my med. Had been returned. I went to the doctor's and MP really went the extra mile to assist. 10/10
Visited June 2024
Review titled Manor Practice
Replied on 17 June 2024
Dear Andrew Thank you for taking the time to leave this review, your feedback is important to us. Its great to hear you have had a good experience. All our staff work very hard to provide a good service and they will appreciate the feedback. Sarah Kavanagh, Practice Business Manager
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Review titled Great
Rated 5 stars out of 5
by Rebecca - Posted on 11 June 2024
I had a really great experience at this practice today! Booked my appointment on the app this morning, seen really quickly by a lovely Dr and prescripton was ready to pick up straight away.
Visited June 2024
Review titled Manor Practice
Replied on 11 June 2024
Dear Rebecca Thank you very much for taking the time to leave this review, your feedback is important to us. Its wonderful to hear you have had a good experience and service from our team, they will be happy to hear this when we share it with them as they all work very hard. Sarah Kavanagh, Practice Business Manager
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Review titled Great Doctors and staff
Rated 5 stars out of 5
by Sharon - Posted on 07 June 2024
Great understanding from Gp, Gp was helpful and understanding. Nothing was too much trouble. Did not have a problem with getting appointment
Visited June 2024
Review titled Manor Practice
Replied on 10 June 2024
Dear Sharon Thank you for taking the time to leave this review, your feedback is really important to us. Its great to hear you have been pleased with the service provided. Our staff work really hard to support patients and this feedback will be shared with the team. Sarah Kavanagh, Practice Business Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Eveline - Posted on 12 August 2024
The doctors and the receptionists are very thorough, friendly and do anything to assist you. I encountered several things which I didn't know were wrong but they gave me one test after the other. I am still not finished apparently, even though I feel fine, and have to have another scan. I highly recommend this practise to anyone who is in need on another surgery.
Visited June 2024
Review titled Manor Practice
Replied on 13 August 2024
Dear Eveline Thank you for taking the time to leave this review, your feedback is important to us. We are so happy you have received such a friendly and thorough service from our team, they all work very hard and its great to hear from patients directly. Although investigations are not yet complete we do hope you are on the way to a full recovery in the near future. Sarah Kavanagh, Practice Business Manager
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Review titled Helpful staff
Rated 5 stars out of 5
by Janet - Posted on 13 June 2024
I go to Manor Practice for wound dressing regularly with nurse and she is excellent, very experienced. She is caring and thoughtful and makes you feel at ease.
Visited June 2024
Review titled Manor Practice
Replied on 17 June 2024
Dear Janet Thank you for taking the time to leave this review, your feedback is important to us. Its great to hear you have been so satisfied with the service provided by our nurse. All our staff work incredibly hard to provide a good service to our patients and they appreciate the feedback. Sarah Kavanagh, Practice Business Manager
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Review titled Great Service
Rated 5 stars out of 5
by Barrington Richard Drysdale - Posted on 06 June 2024
I have always had a great experience at the surgery. I saw Practice Nurse and recently and she demonstrated that she was very knowledgeable and cared about the welfare of her patients.
Visited June 2024
Review titled Manor Practice
Replied on 06 June 2024
Dear Mr Drysdale Thank you for taking the time to leave this review as your feedback is important to us. Its good to hear you have had experienced excellent from our nurse and this will be shared with her. Our staff work very hard to provide a good service to our patients so your positive feedback is appreciated. Sarah Kavanagh, Practice Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Chris Wright - Posted on 28 May 2024
Following major chest surgery the Dr not only allowed me as much time as I needed to ask my questions but also provided reassurance and direction that has given me confidence for the weeks ahead. She was empathetic and confident. 1 week later and she called me today just to check up on me . I have not had such service for a long time . As such I would definitely recommend her and the practice to my friends and family Thank you
Visited May 2024
Review titled Manor Practice
Replied on 28 May 2024
Dear Chris Thank you for taking the time to leave this review, your feedback is important to us and we really appreciate it. Its great to hear you have been pleased with the service provided by this doctor. This will be shared with her and the rest of our team as they do work hard to deliver the best care and service possible to our patients. Sarah Kavanagh, Practice Business Manager
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Review titled Great Practice & Caring Staff
Rated 5 stars out of 5
by Rebecca - Posted on 21 May 2024
During my appointment the GP I spoke to was warm, friendly, patient, and empathetic towards my situation. I left the appointment having felt listened to, understood and ultimately helped. The lady I spoke to yesterday, from the reception/administration team, was also super helpful and kind, and went above and beyond to help me over the phone the day before.
Visited May 2024
Review titled Manor Practice
Replied on 21 May 2024
Dear Rebecca Thank you for taking the time to leave this review, your feedback is important to us and we really appreciate it. Its great to hear you have been pleased with the service provided. This will be shared with our team as they do work hard to deliver the best care and service possible to our patients. Sarah Kavanagh, Practice Business Manager
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Review titled Wonderful Doctor
Rated 1 star out of 5
by Janice Micallef - Posted on 11 April 2024
After being advised last week by a receptionist to come into the surgery 10th April just before 2pm to be assured of a face to face. Again, this was wrong information. The reception staff are inconsistent with relaying information. Communication is poor. Administration is appalling. They never apologise or show any empathy to patients. The screen with small microphone makes it hard to hear and understand clearly....especially for elderly patients and patients with limited English. After filing a complaint, on leaving the surgery a doctor I would love to name, asked us what the issue was. He knew my family by their date of birth and name! He agreed to see my mother that day. He has a marvellous, caring and detailed approach with his patient. Clear and concise, unlike other doctors there who are dismissive and non engaging with the patient, no eye contact. I do wish he would shake that surgery up and be supported by a good team. I felt for one elderly lady who had concerns with her leg that needed a face to face app, who kept being palmed off with a phone call. She was told by reception to photo the issue and upload to a link. Poor thing, has no smart phone or the skills to do this. No empathy for this woman or care of her situation and assistance to help her. I'm leaving a high star for the doctor, but by no means is this for the staff practice
Visited April 2024
Review titled Manor Practice
Replied on 15 April 2024
Dear Miss Micallef Thank you for your feedback which is very important to us. I will ask my colleague Marianne to call you to obtain a little more info to help us investigate this further. I am pleased the GP was able to help you and your mother. I will also look into the issues for some patients sending photos and having telephone consultations. Thank you again for sharing your experience. Sarah Kavanagh, Practice Business Manager
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Review titled Poor Appointment Service
Rated 2 stars out of 5
by Anonymous - Posted on 18 March 2024
Yet again, I have tried to book an appt and after trying to call early in the morning I have been unsuccessful and have been told to try online at 7.30am in the morning. At that time I will be driving on my way to work and therefore unable to book online. I asked if there was anyway I could speak to a doctor or if they could recommend something for me to take for my ailment which doesn't warrant a hospital visit, although I am in pain - only to be told no. After a persistent telephone conversation with the receptionist said she would call me back. I have now been called back for a 4pm cancellation appt, which again is impossible as that only leaves me with half an hour to get to the surgery when I am currently at work. During my conversation with the receptionist telling her I might not get there on time, I was then told the appointment had now gone as they offer the appointment to more than one person on a first come first served basis!! I have been with this surgery for 25 years and never have I experienced such a dire appointment service. I have stayed with the same surgery for all these years as their service and the doctors were excellent, but now the booking service is very poor. I can't comment on the doctors as I haven't had the same one on the visits I have made since it was taken over and on three occasions over the past few months I've tried to book an appointment and been unsuccessful. I work in a school and cannot work from home so really do need advance warning if an appointment is offered - at least to be told in the morning I can have an afternoon appointment. I have colleagues who are able to get appointments for the next day with their surgeries, but alas mine doesn't offer this service and it really does upset me to have to make a decision to leave my family doctors after all this time. So sad.....
Visited March 2024
Review titled Manor Practice
Replied on 25 March 2024
I am sorry you have been disappointed in the service provided as that is not what we want to hear. We are currently offering an on the day service to prevent patients waiting a long time for an appointment when booking ahead. We are also offering booking from 7.30am online to help ease phone congestion at 8am. It would be helpful to know who you are so we can look into the matter fully and respond accordingly. Please use the website contact or complaint form at www.manorpractice.org.uk and we will do our best to help you and address your needs. Thank you Sarah Kavanagh, Practice Manager