Manor Practice Branch Surgery
Roundshaw Health Centre, 6 Mollison Square, Wallington, Surrey, SM6 9DWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Fiona Smith - Posted on 02 October 2024
I was very pleased and impressed to get a call, following up on my recent cancer treatment. I didn’t make an appointment, but the surgery called to ask how I was progressing and to offer any care and/or support I might need. I know how busy GPs are and I really appreciated the interest.
Visited October 2024
Manor Practice Branch Surgery has not yet replied.
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Review titled Excellent Doctor
Rated 4 stars out of 5
by Eveline Visser - Posted on 18 September 2024
I was seen by a doctor and was happy with the way she treated me. She took me seriously when I told her about the problem I have and referred me to the specialist with a 2 week urgent appointment. She was kind and friendly and listened very well. Shame she is not practicing in the main surgery. Bit of a drag to go to the Roundshaw practise, but it is what it is.
Visited September 2024
Manor Practice Branch Surgery has not yet replied.
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Review titled Very efficient
Rated 5 stars out of 5
by Chris Giles - Posted on 08 August 2024
Appointment arranged the previous day - GP welcoming and friendly - efficient - and dealt with the problem - providing helpful follow up. Chris
Visited August 2024
Review titled Manor Practice Branch Surgery
Replied on 13 August 2024
Dear Chris Thank you for taking the time to leave this review, your feedback is important to us. We are so pleased you were happy with the service provided by the GP concerned. This will be shared with them and the rest of the team as our staff work hard to provide a good service and its great to hear from patients directly. Sarah Kavanagh, Practice Business Manager
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Review titled Great Service
Rated 5 stars out of 5
by Tina Pascoe - Posted on 24 June 2024
I came to see Dr A kk . I had spoken to her two weeks before and she arranged my blood tests . When I went to see her on 21/06/2024 . She was very knowledgeable of what was wrong with me and she listened and was very caring . A great GP in a very stressed NHS . I am very grateful for the help and understanding that she had for me . I had also seen nurse who was polite and explained everything that she was going to do . Overall fantastic service .
Visited June 2024
Review titled Manor Practice Branch Surgery
Replied on 31 July 2024
Dear Tina Thank you for taking the time to leave this review as your feedback is important to us. Its wonderful to hear you have been pleased with the service provided by our GP and our nurse. Our staff are excellent and work really hard to provide good care to all our patients. This feedback will be shared with our team as its always lovely for them to hear from patients. Sarah Kavanagh, Practice Business Manager
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Review titled Great care by my asthma nurse.
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2024
I would love to give a glowing review of my asthma nurse as I really appreciated her help with learning how to administer a potential life threatening adrenal crisis. I learnt how to self inject, this is vitally important as I could be in a position that this is needed, my mum was with me and has also learnt how to inject me with hydrocortisone if needed. I feel very comfortable with my nurse and she really helps me with all sorts of different questions that I may have.
Visited June 2024
Review titled Manor Practice Branch Surgery
Replied on 31 July 2024
Dear Patient Thank you for taking the time to leave this review as your feedback is important to us. Its wonderful to hear you have been pleased with the service provided by our nurse. Our staff are excellent and work really hard to provide a good care to all our patients. This will be shared with our team as its always lovely for them to hear. Sarah Kavanagh, Practice Business Manager
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Review titled Great practice with exceptional staff
Rated 5 stars out of 5
by Iqram Rahman - Posted on 28 May 2024
I cannot praise enough how much dr r has made our lives easy, we have been with him for over a decade and we have had nothing short of exceptional experiences. He was with us throughout all our challenges and made it 100 times easier than it should’ve been. I would also like to add that his wife has also been an absolute rock and comfort zone for us too, we couldn’t imagine our lives without their due care and attention towards our family at all times. Words cannot describe how much we appreciate the two and we hope that they are with us for many more years to come.
Visited May 2024
Review titled Manor Practice Branch Surgery
Replied on 31 July 2024
Dear Iqram Thank you for taking the time to leave this review as your feedback is important to us. Its wonderful to hear you have been pleased with the service provided by our GPs over many years and how much they mean to you and your family. Our staff are excellent and work really hard to provide good care to all our patients. This feedback will be shared with our team as its always lovely for them to hear from patients. Sarah Kavanagh, Practice Business Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Ellen Maguire - Posted on 09 April 2024
Efficient booking system. The doctors were very attentive, understanding and compassionate with a great sense of humour. Feel very well cared for and that the doctors had my best interest when providing care.
Visited April 2024
Review titled Manor Practice Branch Surgery
Replied on 31 July 2024
Dear Ellen Thank you for taking the time to leave this review as your feedback is important to us. Its wonderful to hear you have been pleased with the service provided via our booking system and our GPs. Understanding, compassion and a good sense of humour is very important to us all. This feedback will be shared with our team as its always lovely for them to hear from patients. Sarah Kavanagh, Practice Business Manager
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Review titled Worst doctor experience
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
Went there for an out of hours doctors hub referred by my usual gp. Went there for back pain I’ve been dealing with for around 2 years now. Described my pain and some maybe causes like how I have to stand up a lot for work. Man was very snarky and told me I’m too young to be having these problems. Then told me maybe I need to look into having a career change instead of giving me actual doctor advice. Didn’t go there to be told I need to change my whole life plan. Refused to give me any pain medication and just said to use ibuprofen. Still in a lot of pain and don’t know where to go from here. Just thought this whole experience was very unprofessional and a waste of time. Wouldn’t recommend anyone go there. There are loads of other gps with much nicer, compassionate doctors.
Visited February 2024
Review titled Manor Practice Branch Surgery
Replied on 31 July 2024
Dear Patient Thank you for taking the time to leave this review as your feedback is important to us. I am sorry you have experienced a poor service at the local GP hub. This service is provided at one of our sites but is not provided by our practice/team. If you have a complaint about the hub service I would ask you to put this in writing to the hub directly. We are happy to pass this on if its helpful as we share a reception with them too. If you have remaining symptoms please do contact the practice to make an appointment to see one of the GPs here. Sarah Kavanagh, Practice Business Manager
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Review titled Absolutely Brilliant
Rated 5 stars out of 5
by Denise - Posted on 26 October 2023
I put in. Prescription request via email at approximately 5:30am today. At 3:30pm the chemist text me to say my items were ready. Also I have had to visit or call you a bit more this month & your staff have been absolutely amazing. Thank you.
Visited October 2023
Review titled Manor Practice Branch Surgery
Replied on 31 July 2024
Dear Denise Firstly I am very sorry to have not responded to this before but for some reason our practice has two accounts for the NHS website and I was not receiving notifications for the branch site but these have now been activated. Thank you for taking the time to leave this review as your feedback is important to us. Its wonderful to hear you have been pleased with the service provided by our team in the past. Our staff are excellent and work really hard to provide good care to all our patients. This feedback will be shared with our team as its always lovely for them to hear from patients. Sarah Kavanagh, Practice Business Manager
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Review titled Exceptional Reception team
Rated 5 stars out of 5
by Katy - Posted on 27 September 2023
I call Manor Practice regularly as my daughter has a chronic medical condition. I removed my daughters and I from our previous GP practice (where I had been a patient for 40 years) a couple of years ago due to some of the Reception team there being very unhelpful and unempathetic. I am so glad we moved to Manor Practice. The Reception team here have been, without exception, constantly kind, empathetic, helpful, professional and they always go the extra mile. I feel like we are in really safe hands with them. I want to say a big thank you for all of the support.
Visited September 2023
Review titled Manor Practice Branch Surgery
Replied on 31 July 2024
Dear Katy Firstly I am very sorry this review was not responded to previously. It appears we have two accounts on the NHS website and I was only receiving notifications for one but now both have been added. Thank you for taking the time to leave this review as your feedback is important to us. Its wonderful to hear you have been pleased with the service provided in the past by our reception team. Our staff are excellent and work really hard to provide good care to all our patients. This feedback will be shared with our team as its always lovely for them to hear from patients. Sarah Kavanagh, Practice Business Manager