Mannamead Surgery
Mannamead Surgery, 22 Eggbuckland Road, Mannamead, Plymouth, Devon, PL3 5HEContact details and opening times
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Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 06 August 2024
Terrible service. Trying to do an e-consult. System off line even though supposed to be on line from 8am. It is now 9am been trying for almost 1 hr. Tried to call practice instead via phone system but continually cut off so can't get through. How is this good practice? Couple of weeks ago, tried to order repeat meds over the phone (as website says you can call). Waited 40 mins on hold to get through to pharmacy only to be told that you can't order over the phone unless housebound. Where on your system does it advise this? Could have saved your patients a long telephone wait, for nothing. Had to take time out of my work to call into practice instead! I submitted a complaint on line and advised will get a response within 48hrs. It is now weeks ago and heard absolutely nothing! Submitted another email this morning. Will I get a response to this one, I wonder. Seriously considering changing practices as service currently is appalling.
Visited August 2024
Mannamead Surgery has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2024
I was excited to hear about all the chages that were meant to be happening but it’s only got worse. After patient feedback I was told it would be easier to get in touch, I was wrong. No one is replying to my email after well over a week and when I call I just get “sorry, we are too busy to answer the phone, call back later,” then it cuts off. Terrible service for someone anxiously waiting for results a month on. I feel invisible and will be moving myself and our family to another surgery. I’ve been with Mannamead for 50 years…so sad it’s come to this
Visited August 2024
Mannamead Surgery has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by Don Shenton - Posted on 04 April 2024
Once a great? Kept waiting over 30mins from appointent time. Medication Assessment which was to have blood taken all took less than 10min. Technician advised he was with another patient for (45min)! ? More like lunch, Patient time is valuable too (I would have been sent away if I was late!) this was after notifying receptionist twice of delay, Medication not mentioned ?
Visited April 2024
Review titled Mannamead Surgery
Replied on 22 April 2024
Mayflower, are sorry to hear of your recent visit with the surgery, was disappointing. Our clinical staff work hard to keep to time but often there are emergencies that require the immediate attention and a delay in seeing the next patient. It is important that we investigate this for you, please could we ask you to reach out to our governance team on, d-icb.mayflower.feedback@nhs.net Who will happily look into this for you, in more detail. Many Thanks, Mayflower Medical group
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Review titled Above and beyond
Rated 5 stars out of 5
by Theresa - Posted on 12 April 2024
I just want to say Thank You for the last couple of weeks; to a truly amazing doctor who gave me time and respect, followed through on everything discussed including an MRI referral (which I’ve also already had today). And to your nurse clinicians who have treated me with patience and kindness, given great advice and one in particular who I saw twice for treatment… we even had a few laughs! In a time when there is so much pressure and negativity, I just wanted to say thank you all for going above and beyond and making me feel like a worthy human again.
Visited April 2024
Review titled Mannamead Surgery
Replied on 22 April 2024
Thank you for taking the time to leave a positive review on our page. The Mayflower team will make sure that this is passed onto the Mannamead surgery team. Many Thanks, Mayflower Medical group
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Review titled Communication failure
Rated 2 stars out of 5
by George Moore - Posted on 26 April 2024
Having taken a prescription renewal to the Mannamead surgery, handed it over to the receptionist on the 15th April, I expected my elected pharmacy to notify me it was ready to be collected. Having heard nothing, I visited the surgery on the 26th April, told to contact the Stirling Road surgery, which I did, only to be told my request had not been forwarded. I thought "mistakenly" that by handing over the request matters would progress. This was not the case however. I then had to process my request on an urgent basis. Finally getting a result. There are apps etc, however it would seem hand delivery of documentation is no longer acceptable, or subject to the transmitting of information being lost or ignored. How can you justify that your receptionists cannot be trusted to carry out a simple task such as this.
Visited April 2024
Review titled Mannamead Surgery
Replied on 02 May 2024
Thank you for leaving a comment on our page. Mayflower are sorry to hear this feedback regarding your prescription. The team have a clear process that is followed, across the five sites. There is also lots of ways in which you can request your prescription, which we can share with you. It is important that we investigate you concerns. Please could you reach out to the governance team on - d-icb.mayflower.feedback@nhs.net . Thank you Mayflower Medical Group
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Review titled Out of hours service not fit for purpose
Rated 1 star out of 5
by Mary P - Posted on 01 April 2024
My son is extremely unwell, called NHS 111 yesterday and was assessed as needing to speak to a clinician which he eventually did and was told that he needed to be seen at a face to face appointment and would receive a callback before midnight with the appointment details. No callback so he's having to run the whole gauntlet again today, what's the point in handing a massive contract to a private equity company who the fail to deliver the care that people need? This is also why A &E is overrun.
Visited March 2024
Review titled Mannamead Surgery
Replied on 01 April 2024
Dear Mary, We are sorry to hear that this has happened. The surgery are not open over the Easter Bank Holidays, the contact that you had was with an out of hours provider, not the surgery. Would you like us to see if we can find the contact details for you to report this back to the 111 service. If you find that you need further support for your son, the surgery will be open again, tomorrow morning from 8am. Many thanks, Mayflower Medical group.
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Review titled Really worried and dissapointed.
Rated 2 stars out of 5
by Brian Gregory - Posted on 09 February 2024
Until a couple of months ago I was happy with the surgery. Concerning any issues that arose, it was possible to see a receptionist who would sort things out. However, on my last visit on 29th January 2023, I was advised to ring 01752982200 or the email address stated to request further medication. It has been prescribed for three months now. Being away from Plymouth for nine days necessitated a request to get a prescription earlier than normal. I tried both courses of action without success. Cut off from the telephone number after holding on without speaking to anyone. Subsequently, I tried the email address and found it to be unfathomable. The only thing I can try now is to write a letter to my doctor and take it to the surgery. I do not expect an immediate response as they are extremely busy. Both the doctors and receptionists work hard to try and make things work. However, the NHS system as it stands, is not fit for purpose, unfortunately, that reflects on the Mannamead Surgery. As I am waiting for heart surgery and my additional medication is due to run out in 4 days I am extremely worried.
Visited January 2024
Review titled Mannamead Surgery
Replied on 12 February 2024
Dear Mr Gregory, Thank you for your feedback. It was lovely to speak with you this afternoon to resolve your issue. Please do not hesitate to contact me should you have any further problems. Kind regards, Jo Beniston, Head of Clinical Governance d-icb.mayflower.feedback@nhs.net
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Review titled Gone from bad to worse
Rated 1 star out of 5
by Mary P - Posted on 26 September 2023
Just spent over an hour in the telephone queue system only to have the call disconnected when I reached number two. Same thing last week, tried twice and cut off both times after a lengthy wait....ended up having to go to the surgery and speak to a receptionist who said "I'm not surprised, loads of people have been saying that!" Any chance of getting this sorted out? Patient access has gone from bad to worse. Almost everyone I know at this Surgery have or are trying to transfer elsewhere, can't help wondering if that's the intention.
Visited September 2023
Review titled Mannamead Surgery
Replied on 07 November 2023
Dear Mary, Thank you for your feedback. I am sorry that you had issues getting through on the phone. Unfortunately, this was due to a problem with the phone system that was beyond our control. We are currently in the process of procuring a new phone system which will manage the demand more efficiently. Once again, I am sorry that you experienced this issue. Yours sincerely, Jo Beniston, Head of Clinical Governance
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Review titled Incompetent
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2023
A simple contraceptive pill check and repeat prescription. I booked in and saw the nurse on the 22nd August - leaving plenty of time before I needed a repeat script. Went to the pharmacy today and they didn't have it. Phoned the script team, she couldn't understand what had gone wrong, but said I would be able to pick up the first 3 months worth by the end of the week. I then got a text from the surgery saying that because I hadn't had a pill review I was only being issued with one month and to make an appointment (My appointment was on the 22nd August). Called the script team again, same girl gave no real explanation but said I would be able to pick up one months by the end of the week, and would have to go back next week for the other 2. This is a waste of time and energy, and is the last straw in what has been a series of errors and poor service over the last few years, I've put in a request to register at a new surgery, one that is not run by Mayflower. Incidentally, when I had my nurses appointment last month I discovered that the surgery had not updated my address from September last year, despite the relevant forms being completed and it being chased up previously and having been told it had been completed. Turned out the note had been put in the wrong place on my profile. You can not trust this surgery to get anything right.
Visited September 2023
Review titled Mannamead Surgery
Replied on 07 November 2023
Dear Patient, Thank you for taking the time to provide this feedback. I am sorry that you had an issue. We invite patients to contact us directly when they have a problem rather than write anonymous feedback as we are unable to resolve an issue without a patient's details. I note you have registered elsewhere but if you would like me to look into this for you please go to our website and use the online form under "Have your say". Yours sincerely, Jo Beniston, Head of Clinical Governance
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Review titled Poor communication
Rated 3 stars out of 5
by A BRUCE - Posted on 13 July 2023
Our grandson having small bones broken in his hand. Registered with the practice, but the physiotherapy treatment for him at the hospital was in 2 weeks time,but now 6 weeks as no notification from the Dr. To the hospital. How difficult can it be. Annoying.
Visited June 2023
Review titled Mannamead Surgery
Replied on 29 August 2023
Dear A Bruce, Thank you for taking the time to provide this feedback and I am sorry that your grandson has experienced a delay with physiotherapy treatment. I would like to look into your grandson's case properly to understand what has happened. I would therefore be grateful if you could email me directly at d-icb.mayflower.feedback@nhs.net or via our online form on our website under "Have your say". Thank you once again for providing this feedback and I look forward to hearing from you directly. Yours sincerely, Jo Beniston, Head of Governance and Improvement.