Loughborough Urgent Care Centre
Hospital Way, Leicestershire, LE11 5JYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2024
Following a trip to a local nail bar for gel nails, I developed an infection in the nail of my thumb. On Saturday I noticed it had started to turn green, was throbbing, extremely painful and very red and hot I visited my local chemist for advice and was told by the pharmacist to go to an emergency care centre immediately as ii needed antibiotics and possibly draining. As I didnt have transport that day I took a taxi to Loughborough walk in centre. Following a 2 hour triage, I was assessed by a male nurse who was very dismissive, told me it wasn't that bad, squeezed it and then said I didnt need antibiotics and just to get some tcp and sent me away. Following these instructions, I duly bought tcp and bathed it regularly, alternating with salt water solutions The next day, the pain was worse, i noticed that the infection was starting to smell very bad too! On Monday (yesterday); I went to see my GP who said I had a severe infection and gave me a weeks worth of strong antibiotics, telling me to return should symptoms get worse. This could have been avoided if I had been given antibiotics at the walk-in centre and a correct assessment (the pharmacist had already ascertainedthat i needed antibiotics). Maybe further training is required for some of your triage staff!
Visited February 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Great urgent care centre
Rated 5 stars out of 5
by Hazel heathcote - Posted on 25 December 2023
Went today 23.12.23 booked in fine then went to triage nurse really nice did test and then book me in to see doctor, I had a horrendous cough he asked me all about how I was feeling then gave me a examination of back and chest to make sure no infection and wasn't , put my mind at rest so all ok I will differently go there again if poorly good work doctors and nurses .. what would we do with out you, Merry Christmas to you all .
Visited December 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Brilliant Service
Rated 5 stars out of 5
by June Pears - Posted on 19 November 2023
Went today was in and out within 1 hour. Can't praise and thank them enough. Triage Nurse and Doctor were lovely.
Visited November 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Excellent emergency care
Rated 5 stars out of 5
by Robert - Posted on 25 November 2023
Arrived Sunday morning and used the check in screen. Reviewed by triage nurse within 15 minutes and then by doctor after a further 10 minutes. Team booked me into Glenfield hospital and I was on my way within 45 minutes of arriving at Loughborough. Exceptional and thorough service thank you. Three days in hospital and now recovering well at home thanks to NHS care
Visited November 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Very impressed and fast
Rated 5 stars out of 5
by Nicola gilbert - Posted on 21 August 2023
Never been here before and I was amazing how quick I got seen and how well the doctors explained everything. With 2 hours seen 3 times and a exray . That's amazing. Very clean place too . Very friendly thanks
Visited August 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
Been here 4.5 hours and still not been triaged despite difficulty breathing. Staff have been rude and the triage process doesn't seem to be working. People are being called who aren't even here and the people who need to be seen, can't seem to get a look in. We keep being told that there are 'x' number of people infront of us. But that number never changes as the hours go by.
Visited May 2023
Review titled Loughborough Urgent Care Centre
Replied on 14 June 2023
Dear patient, Thank you so much for taking the time and for providing your honest feedback which is appreciated regarding your recent experience with us at the Loughborough Urgent Treatment Centre especially as you were poorly with breathing difficulties. I am the Patient and Public Engagement Lead for DHU Healthcare, and I am both disappointed and sorry to hear that your experience with us was not positive on this occasion specifically in relation to the waiting time, lack of triage and staff attitude. If you would like to contact us directly regarding your experience then we could investigate your concerns in more detail to better understand and learn how we can do better in the future then please do not hesitate to contact our Urgent and Emergency Care Clinical Governance Team on 0300 1000 407 (should you get the answerphone message then please leave your name and contact details and a member of the team will call you back within office hours – Mon-Fri, 0900-1700) or via email at dhuurgentcare.clinicalgovernance@nhs.net. The team will then be able to take more details from you so that they can investigate why this has happened, and they will investigate your concerns further and feedback and as I say can help us to better understand and aid us in learning how we can do better to stop anyone else having a poor experience in the future as you have clearly had on this occasion. In the meantime, I will share your comments/feedback with our Senior Management team at the Loughborough Urgent Treatment Centre. I do hope that you have now received the care and treatment you required and are feeling much better and I wish you well for the future. Best wishes, Judith Brown Patient and Public Engagement Lead (DHU Health Care CIC)
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Review titled Triage were amazing
Rated 5 stars out of 5
by Sharon Dawson - Posted on 20 May 2023
It was busy when we arrived and the screen said I'd have 1 - 2 hours to wait for triage and 4-5 hours to see the Dr. Triage finishes at 21.30. I was called through just after 9. I couldn't walk fast so the nurse popped me into a closer room as the one I was meant to be going to was at the bottom of the corridor. Initial checks were done and raised a few concerns. The nurse wasn't happy to leave me to wait for the allocated 00.15 slot and said she wanted me seen before she finished at 22.00. The Dr saw me about 20 minutes later, organised medication and told me if red flags to be aware of. The service was second to none. I'm just sorry I didn't get the names of the 2 nurses because they were just amazing!!!
Visited May 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Super quick
Rated 5 stars out of 5
by Anonymous - Posted on 27 May 2023
I bizarrely ended up here twice today: once for a child’s injury and then later myself due to an acute illness. Both times were excellent: we were seen quickly and treated / given medicine and on our way in good time. The staff were helpful. The only thing I didn’t like was the check-in machine. On my first visit, I saw an elderly couple struggling with it. On my second visit, I was asked to to it for a lady who couldn’t read. It doesn’t feel very inclusive, but the lady behind the counter was keen for people to use the machine. They are fine for those who can use them, but people need to feel able to approach the counter and be checked in the old fashioned way.
Visited May 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled No Priority given to young child
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
We arrived at the centre after being refereed by 111 and the local pharmacy and I explained my 3 year olds daughter symptoms to the desk and was told the wait would be 1 hour to be triaged. Finally after 2 hours she did. Having a temperature of nearly 39 and try encourage to eat not hadn’t in 5 days. Asked to sit in the car to see doctor. We did and my daughter started to become more unwell so we kept going into and asking when we would be seen. As this isn’t right. I got continued to be told of the waiting times. I explained that my daughter was 3 years old sat in a freezing car, who was getting more and more poorly. They didn’t seemed bothered. After 5 and half hours of waiting we Finially seen someone. And she was instantly placed on oxygen. And needed to be admitted. While there they told me she hadn’t got a chest infection. Ambulance was ordered and we waited 3 hours for this to come. In that time we were not seen only when I asked too as her oxygen levels were low they came in turned up and left. Ambulance came , no blood sugars were taken at Loughborough and these were 3 in the ambulance. She is now seriously Ill in hospital. While there a very drunk male who had smashed his hand got seen because he was abusive with 5 minutes. Maybe that’s how you need to be seen here? As clearly not seeing a sick child is priority to them!!
Visited December 2022
Review titled Loughborough Urgent Care Centre
Replied on 06 January 2023
Dear parent, Thank you so much for taking the time and for providing your honest feedback which is appreciated regarding your recent experience with us at the Loughborough Urgent Treatment Centre especially as your daughter was poorly. I am the Patient Experience & EDI Lead and AIS Champion for DHU Healthcare, and I am both disappointed and sorry to hear that your experience with us was not positive on this occasion specifically in relation to the waiting time including waiting in your car with your poorly daughter, triage process, prioritisation system and lack of urgency or concern of the staff. If you would like to contact us directly regarding your experience then we could investigate your concerns in more detail to better understand and learn how we can do better in the future then please do not hesitate to contact our Urgent and Emergency Care Clinical Governance Team on 0300 1000 407 (should you get the answerphone message then please leave your name and contact details and a member of the team will call you back within office hours – Mon-Fri, 0900-1700) or via email at dhuurgentcare.clinicalgovernance@nhs.net. The team will then be able to take more details from you so that they can investigate why this has happened, and they will investigate your concerns further and feedback and as I say can help us to better understand and aid us in learning how we can do better to stop anyone else having a poor experience in the future as you have clearly had on this occasion. In the meantime, I will share your comments/feedback with our Senior Management team at the Loughborough Urgent Treatment Centre. I do hope that your daughter has now received the care and treatment she required and is back at home and on the road to recovery. Best wishes, Judith Brown Patient Experience & EDI Lead and AIS Champion (DHU Healthcare CIC)
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Review titled Had to do 2 visits but great service
Rated 4 stars out of 5
by Amanda - Posted on 31 December 2022
I walked in on 30.12.2022 after being on hold to 111 for over 1 hour. I was seen in triage within half hour. Had to wait another 1.5 hours and was put on a nebuliser. No doctor available as it was 1am and the nurse couldn't prescribe due to my complex medical history. I was advised to come back the following morning at 07.45. By 09:00am I had seen the doctor and was given my medication to take home. The nurse (who wore an awesome forest jacket) was so lovely. The nurse who helped me get on the nebuliser looked so tired but was still so caring. The doctor I saw today was very explanatory. He explained the reason I had become well, and diagnosed what I needed to make me well again. Medication was on site which helped me not having to drive around looking for a pharmacy. Amazing team working in such pressured environments. Thank you for your amazing care.
Visited December 2022
Review titled Loughborough Urgent Care Centre
Replied on 05 January 2023
Dear Amanda, Thank you for taking the time to provide this positive feedback about our Loughborough Urgent Treatment Centre. I am pleased to hear that despite having to make two visits to the urgent treatment centre your experience overall was a good one and you received the necessary care, treatment and medication required. We always try our best to provide a high level of quality, safe, professional, timely and compassionate care and we are always encouraged when patients take the time to tell us how we did. I will ensure the Team is made aware of your comments and I trust you are now feeling much better and are either fully recovered or on the road to recovery and that being poorly didn’t spoil your New Year too much. Take care and best wishes, Judith Brown Patient Experience & EDI Lead and AIS Champion (DHU Healthcare CIC)