Longrove surgery
Vale Drive Primary Care Centre, Barnet, EN5 2EDContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Longrove surgery.
Reviews
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
Great service recieved, the receptionist was very helpful and able to arrange my blood tests quickly at a time convenient for me
Visited June 2023
Review titled Longrove surgery
Replied on 22 June 2023
Dear Patient, Thank you for your comments. We always strive to be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your comments have been passed on to our reception team and we do appreciate you taking the time to review us.
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Review titled Poor patient care
Rated 1 star out of 5
by jane eaves - Posted on 24 May 2023
My daughter has been waiting for a referral to gynaecology for 3 months. I cannot get through to the surgery to follow this up. This really poor service
Visited May 2023
Review titled Longrove surgery
Replied on 25 May 2023
Dear Jane, We are unable to reply fully here in this forum due to GDPR. Our secretaries are available between 9am - 2pm daily on 0208 370 6663 (option 7) to assist with such queries, however I have asked them to give you a ring to see how they can help you today.
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Review titled Excellent practice
Rated 5 stars out of 5
by Brendan - Posted on 23 May 2023
I recently had an appointment for an ongoing knee problem, the doctor was knowledgeable, professional and helpful, the follow up by the surgery was also excellent. This was shortly followed by a general health check by the practice nurse who was efficient, caring and charming. Overall I cannot fault the service I have received from Longrove
Visited May 2023
Review titled Longrove surgery
Replied on 23 May 2023
Dear Brendan, I am so pleased to read you had such a positive experience during your recent appointments with the GP and the Practice Nurse. I will ensure your comments are passed on to both teams. Thank you for taking the time to leave a review the surgery, it is greatly appreciated.
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Review titled Good practice
Rated 5 stars out of 5
by It’s ok - Posted on 04 May 2023
Reception staff were friendly and helpful and organised my next follow appointment , I was very great full.
Visited May 2023
Review titled Longrove surgery
Replied on 09 May 2023
Dear Patient, Thank you so much for taking the time to leave a review. I am very pleased to hear you found our staff helpful and polite. Our staff strive to provide excellent patient service and I will pass your comments on to the team
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Review titled Superbly helpful
Rated 5 stars out of 5
by Nicola Mack - Posted on 22 May 2023
My Thyroid gland is currently unstable, and fluctuated from very high to very low in a month. The reception staff responded swiftly and the duty Doctor, realising urgency of advice needed from consultant, managed to get hold of a top Endocrinologist consultant on a Friday evening. He advised and meds prescription sorted for collection on Saturday morning. I was again impressed with the Longrove team, as without this swift response my thyroid levels would have dropped dangerously low.
Visited May 2023
Review titled Longrove surgery
Replied on 22 May 2023
Dear Nicola Mack, We are very pleased to hear you had such a positive experience from your interaction with our reception and prescription teams as well as the duty doctor. We will pass your comments to the whole team and thank you for taking the time review the surgery. Thanks again
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Review titled wonderful service and respect for elderly
Rated 5 stars out of 5
by Paul Whitmore - Posted on 22 April 2023
Don't know if this is the right site to leave a recommendation, but here goes. Went today 22/04/2023 for a Covid booster, and was so impressed by the way all the staff treated my wife, myself, and the other people, who were mainly elderly. I do not know if the staff were volunteers, or NHS, but they all, without exception, were all marvellous. So much respect and kindness. Thank you to all concerned.
Visited April 2023
Review titled Longrove surgery
Replied on 25 April 2023
Dear Mr Whitmore, Your kind comment have been passed to the HUB, who organise and run this service. Thank you for taking the time to share your experience
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Review titled Helpful, non judgemental patient care
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2023
Had my health review today with practice nurse. Reassuring but also identifying possible future health issues. Practical non judgemental advice on managing my own health better and offered a 6 month review. Seen on time and in and out in 20 minutes.
Visited April 2023
Review titled Longrove surgery
Replied on 06 April 2023
Dear Patient, We are very pleased to hear that you had such a positive experience during your recent health review at the surgery. Your comments will be passed to the practice nurse team. We do appreciate you taking the time to review us. Thank you.
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Review titled Good Patient Care
Rated 5 stars out of 5
by Jackie D - Posted on 03 April 2023
I have never had a problem reaching a duty Doctor when my symptoms have meant I need urgent treatment. Follow up is always thorough and the GPs and nurses have always been, kind, friendly and thorough in my treatment
Visited April 2023
Review titled Longrove surgery
Replied on 06 April 2023
Dear Jackie, Thank you very much for taking the time to share your recent positive experience at Longrove Surgery . We will pass your comments to our clinical team Thank you
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Review titled Good practice
Rated 4 stars out of 5
by Francis O' Connor - Posted on 24 April 2023
I get an appointment at the surgery as required and I have always found all the staff there very helpful and considerate, even though they are very busy.
Visited April 2023
Review titled Longrove surgery
Replied on 25 April 2023
Dear Mr O'Connor, Thank you for taking the time to leave a review. I am pleased to read you find our staff helpful and considerate and are able to access an appointment as and when you require one. We strive to be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Thank you
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Review titled Request for a full blood test.
Rated 2 stars out of 5
by Richard Rudman - Posted on 24 April 2023
I was told by the person on General Enquiries that a full blood test was not necessary despite the fact that I have had these for the past 4 years and the NHS website states “blood tests can offer a good snap shot of your health, a good way to catch illness or disease early and to see how well your body responses to treatment and various conditions”.I now have to wait for a telephone appointment with a Doctor to obtain a full blood test, this at a time when the NHS is experiencing staff shortages and industrial action, it all seems so unnecessary and bureaucratic. Is prevention over cure no longer a value within the NHS?
Visited April 2023
Review titled Longrove surgery
Replied on 27 April 2023
Dear Mr Rudman, Unfortunately blood test requests that fall outside of annual reviews have to be authorised by the clinicians as there has to be a clinical indication for the request. I have asked the Reception Manager to contact you.