London Road Medical Practice
515 London Road, Thornton Heath, Surrey, CR7 6ARContact details and opening times
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Reviews
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Review titled Really bad booking service
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2024
I have been trying get an appointment from GP, when i first tried i was put on hold and it was for about 2 hours just to get a respond “sorry but there isn’t any more appointments available as it is fully booked” i was frustrated but i tried again the next day but it was the same so i tried again and again but no luck so i gave up and went to the walking GP which i booked and i got a response the next second but i a phone bill from this GP which was £37 for calling them how is this even fair as the only thing they said there isn’t any opposition the £37 was a wast of money i want my money back the GP is the worst in this world
Visited July 2024
Review titled London Road Medical Practice
Replied on 09 September 2024
Dear Anonymous, Our telephone system is set up to reduce the call waiting time. Once you call you have the option to request a call back (provided that the practice have in your medical record the number you are calling from). Call queues are limited to 10 calls holding. The system does not allow call to wait for 2 hours. We do not make money from the telephone system, so we are confused about these costs you mention. You are also able to access the 'contact us online' triage system from our practice website. This is managed by the clinical team who will provide an appointment if medical need requires it. If you contact the GP Practice and provide your details, we can pass these on to our telephone provider to investigate. J Hooker Practice Manager
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Review titled not helpful
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2024
every time i am trying to book an appointment ,it is always full booked and o have tried for 4 days calling the gp to book an appointment but they said it was full so i went to the gp to book an appointment but the said we need to book it by calling them which i already did 4 times and the phone bill has gone up to £33 only for the gp and still no appointment. I would say the management of the booking and the online booking system is unable to be understood and there is no proper instructions given to book an appointment online and after seeing the reviews i found another person having the same issues
Visited July 2024
London Road Medical Practice has not yet replied.
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Review titled Misleading, inaccurate information by receptionist
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2024
I wanted to book an appointment, I was told by the receptionist to book it on the London Road medical practice website. She told me to click on a blue ribbon, God knows what that means? I asked her to explain what it is/ looks like and she didn't reply to me. Eventually went on patient access to try and book an appointment as instructed by website, but patient access told me to ring the GP. It's like going round in circles- GP surgery is telling me to go on website whilst the website is telling me to go on patient access and patient access is redirecting me to GP. Finally I called back to the GP and the receptionist told me to ring back the next day at 8.30am, which I told her is impossible as I am working full time and won't be available at the time since I work in a school. Pathetic service by NHS and even more pathetic surgery. They are not helpful and they don't want to resolve the issues, all they do is talk over you and when questioned they refuse to reply.
Visited June 2024
London Road Medical Practice has not yet replied.
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Review titled Go elsewhere
Rated 1 star out of 5
by Ashley W - Posted on 30 April 2024
Shouty and hostile woman who answers the phone ‘upstairs’. She must be the manager. Wow, needs an education. Whispers down the phone and makes no sense. Need to speak to someone about my medication. Can’t get an appointment so I was put through to this woman?
Visited April 2024
Review titled London Road Medical Practice
Replied on 30 April 2024
Ashley, Thank you for your comment. I can confirm that we employ a pharmacist and assistant to manage prescription queries and requests, these are not managed by the Practice Manager. Prescriptions are requested and completed within 48 hours and I note that we have actioned your request in that time frame. If you have a specific complaint please contact the practice. Jeannette (Practice Manager)
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Review titled Unapologetic behaviour from the doctor
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2023
I had a d&c few months ago and I have got periods 2 times this month. I tried calling my doctor but she is out of the country so I called my gp when my situation became bad. She said I am getting continuous periods because of my pcos condition and she is not there to check on my periods. I said I am feeling very low and she said it is because I am over eating. I said no I am on a diet at the moment, then she laugh on me. I felt really bad. And I called her to say about my asthma as well and she was speaking like she doesn’t believe I have asthma. After my d&c I am mentally down and having periods for continuous 12 days. I called my Gp for help and she said her valuable time is not to be wasted on things like this. She wasn’t even letting me speak. I am really disappointed on this.
Visited February 2023
Review titled London Road Medical Practice
Replied on 29 March 2023
If you have a complaint about the service we provide or a specific individual please log a complaint on our website explaining your concerns and they will be investigated by the Management Team. You can do this via the website using online forms.
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Review titled Not recommended
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2023
You never get an appointment, staffs are useless. I don't even know why they are still open. They are supposed to help patients who does not need to be seen by accident and emergency but they always tell you to go to accident and emergency I can't wait to move gp. The doctors are wonderful shame the admins are not trained enough to know who has priority to be seen.
Visited January 2023
Review titled London Road Medical Practice
Replied on 29 March 2023
Thank you for your review. All Practice Support staff are fully trained to triage patient calls so that the patient can be supported by the appropriate clinician. We also refer patients to the extended hours Hub and local pharmacies in the referral scheme if appropriate. You can access services via our website.