London Lane Clinic
Kinnaird House, 37 London Lane, Bromley, Kent, BR1 4HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2023
The receptionists laugh down the phone instead of answering in a professional manner . You cannot get an appointment to see a GP and end up having to pay to see someone privately ( if you can of course) effectively paying twice . The NHS is not free we pay for it and I have been paying for 46 years!!.
Visited November 2023
London Lane Clinic has not yet replied.
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Review titled Very Poor Practice
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2023
My family and I have been at the practice for 25 years + and it has deteriorated beyond measure, especially since covid. The whole place seems like a disorganised rudderless ship with no one properly running it or having a grip on the situation. Admin is poor and often deny having copies of hospital letters even when I have personally taken duplicate copies. Almost impossible to see a Dr and econsult is used too prevent you seeing anyone. They maintain you have been contacted in spite of having no 'missed calls' or call record on both landlines and .mobile. Just rely on texts and NHS app messages. As I am under a London teaching hospital for a serious condition they seem to disregard me and tell me to get in touch with the hospital, no matter the ailment. I don't know how this practice can get away with this dreadful lack of service and I have zero confidence in getting help from them. Depressing.
Visited November 2023
London Lane Clinic has not yet replied.
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Review titled Appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2023
This practice makes it as hard as possible to have a face to face appointment. If and it’s a big if you get a call back after having filled out their e-consult it’s obvious they haven’t read it you get a receptionist call you back offering an appointment at another practise in 24 hours time. They are failing their patients it borders on neglect. No wonder the pru a&e department is over run. Absolutely appalling service.
Visited November 2023
London Lane Clinic has not yet replied.
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Review titled Unfit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2024
I have been trying to get an appointment for over a year (concerns about a mole) and after countless econsult forms, I have not heard back. I have now gone private, which I can't really afford but feel like I have no choice.
Visited October 2023
London Lane Clinic has not yet replied.
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Review titled wonderful service
Rated 4 stars out of 5
by Anonymous - Posted on 15 April 2023
I have been highly impressed with the practice. The receptionists are very kind and helpful. The secretaries have always got back to any of my queries super promptly. The doctors we met have been great. Given the amount of pressure there is on the NHS at present I am grateful for all of the help we have had. Thank you
Visited April 2023
London Lane Clinic has not yet replied.
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
Unfortunately what makes the surgery a nightmare is the receptionists. They are so rude, including laughing down the phone at your health problems and sniggering. The receptionists will say they can’t give you an appointment even when appointments are available. The doctors are actually brilliant and lovely, it’s unfortunately the receptionists, one in particular, that can be very rude and make you feel like you’re completely irrelevant. It’s sad that they will protect their staff, but not their patients! Patients should not be treated this way.
Visited March 2023
London Lane Clinic has not yet replied.
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Review titled Musical Chairs
Rated 3 stars out of 5
by J,P - Posted on 26 March 2023
I was recently referred back to my go as a matter of urgency, because the hospital had discovered an unusual change in my statistics and had to be seen urgently by my doctor as a&e had been swamped and waiting times to be triaged and consulted were in excess of 15 hours. So it was suggested I wait for my go appointment which was already in the system. They advised London Lane of the urgency and said wait to hear from them. My own doctor has cancelled on me more than once in the last year, and I had an email that my appointment had been downgraded to a phone call. Nobody had read my email from the hospital and when I called them about the change they messed me around even more. I did eventually get a face to face appointment, but it was 7 days later!!! Don’t bother waiting for this place to sort you out in an emergency, as it won’t happen. This used to be a fantastic practice with some amazing doctors, but I can’t with good conscience recommend this practice to anyone with serious emergency needs as you won’t be considered. I am so very disappointed.
Visited March 2023
London Lane Clinic has not yet replied.
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 28 January 2023
Trying to get an appointment at this practice is ridiculous . We were sent a link to make an appointment to see a doctor which we did , when we arrived at the surgery we were told we did not have an appointment despite being sent a confirmation and a reminder to attend told there was not a doctor on the premises ( there was) .We were not the only ones either three more people arrived who thought they had appointments . This practice was once very good not anymore it is absolutely dreadful!!!
Visited January 2023
London Lane Clinic has not yet replied.
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Review titled Disgusting receptionists
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
Unfortunately, this appalling practice is my GP purely down to the fact my parents have sent their children here for decades. All 5 children between us have probably visited under a dozen times under our own will/serious needs. This is because the service has always been terrible and it is almost impossible to receive any ounce of care towards any health concerns. Every phone call is dismissive, disrespectful and almost upsetting, when all is needed is support from our GP. I must say if this GP needs a change, it is those horrible receptionists, who clearly do not want to assist patients or even have a level of respect for callers. I will be changing GP for the new year finally as i have lost patience with this type of service. I have never successfully had a general appointment/check up and in all honestly I need to start looking after my health properly instead of enduring such a practice. I need a GP where there are doctors available. We are not in lockdown anymore! I will not be told to have a phone call consultation and be told if they feel it is necessary to see me face to face. Is that not my decision for my health? Would give 0 stars if possible.
Visited December 2022
London Lane Clinic has not yet replied.
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Review titled Good diagnosis
Rated 5 stars out of 5
by Brian, Beckenham - Posted on 01 December 2022
Having finished the various tablets my condition improved within two days and all coughing has now stopped. Diagnosis spot on, well done! But still waiting for chest x-ray presumably paperwork still in the post somewhere.
Visited November 2022
London Lane Clinic has not yet replied.