Lockswood Surgery
Centre Way, Locks Heath, Southampton, Hampshire, SO31 6DXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
The follow up from knee surgery has been brilliant by my surgery - very quick. I was showing low levels of an item on a blood test whilst in hospital and this evening had a call from a GP there to discuss. I also received a visit from a Health Visitor to do a full blood count. I have never been able to fault the doctors and nurses at the surgery. The receptionists are always polite and friendly as well We are very lucky to have them in our area.
Visited April 2023
Review titled Lockswood Surgery
Replied on 01 August 2023
Dear patient , thank you for your review the surgery really appreciate your positive feedback. J Thomson practice manager
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Review titled Cannot get a routine appointment
Rated 2 stars out of 5
by Anonymous - Posted on 07 April 2023
I have tried calling at 10 am on the designated days. Firstly the line was busy and the message said to call back later. Yesterday I called at 10 am and waited on the line until 11:05 am and when the call was answered I was told that they had no routine appointments left! I was told to go online today and book, but no appointments were available. I was also told to do an e-consult but all I want to do is book an appointment to speak to a doctor about some issues I am having which I feel do not equate to triage but at nearly 59 years old these issues are now concerning me but because I have picked up the phone months ago and now tried again I feel I should leave them as it is no longer possible to book appointments for 3 weeks to see a doctor and I should be ready at 10 am on designated mornings to scramble to get an appointment for two weeks or nothing! Is this what we are reduced to?
Visited April 2023
Review titled Lockswood Surgery
Replied on 13 November 2023
Thank you for your comment , over the past few months we have made changes to our system to ensure the queuing time on the telephone is less for our patients we have had positive comments on this . Target from NHS England is that all GP's appointments are able to be booked two weeks in advance which we offer , we also offer online appointments. E-consults are available to book during the practice core hours. June Thomson Practice Manager
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Review titled Outstanding service!
Rated 5 stars out of 5
by Lynne B - Posted on 21 February 2023
I consulted this surgery for the first time in October 2022 for what was not a serious condition. Since that time the GP who took up my e-consult has seen me once in person and has contacted me regularly to get updates and arrange medication. They went beyond anything I expected to get to the bottom of the problem and I could not be more impressed with the treatment I received. GP's and the NHS take a lot of criticism at the moment and I felt it was time they had some praise for an excellent service.
Visited February 2023
Review titled Lockswood Surgery
Replied on 27 February 2023
Thank you very much for your positive feedback, all areas of the practice work extremely hard to offer our patients a professional and efficient service with patient care our number one priority June Thomson Practice Manager
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Review titled Awful practice
Rated 1 star out of 5
by Catalin Sindilaru - Posted on 07 December 2022
For the past 6 months, every time me or my wife, tried to book an appointment with them we couldn’t - it’s physically impossible. They don’t have a queue system so you have to keep calling continuously - and even so it’s always busy. Today I had 64 attempts and I just gave up. Yesterday I managed to get through, after a similar number of attempts and when I did the receptionist said that something was not alright and I should call back tomorrow. No other option than change practice or go private. Appalling experience.
Visited December 2022
Review titled Lockswood Surgery
Replied on 12 December 2022
Dear Catalin Sindilaru , thank you for your feedback , where I am sorry to hear of your experience in contacting the practice. Due to winter pressures we are extremely busy and our phones lines are busy during peak times. Another way to contact the practice is through an e-consult if you go to our website www.lockswoodSurgery.co.uk you will see a link to access that service. If you have an emergency we do run daily triage clinics. I will ensure your comments are discussed at our next operational meeting. kind regards June Thomson Practice Manager
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Review titled Outstanding Service
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2022
I had a problem with my Covid record on my NHS login, a rogue entry was on there which was not for me. This was stopping me booking my Covid booster which I wanted to do. The surgery went out of it's way to ensure I was able to have it when my husband did. They did not have to do this but they did and for this I am very grateful.
Visited November 2022
Review titled Lockswood Surgery
Replied on 12 December 2022
Dear patient , Thank you for your positive feedback. We work very hard to ensure as a practice we offer excellent patient care across all areas including our administration processes. I will share your comments with team at our next meeting kind regards June Thomson Practice Manager