Living Well Partnership
Weston Lane Ctr Hlthy Lvg, Weston Lane, Weston, Southampton, Hampshire, SO19 9GHContact details and opening times
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Reviews
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Review titled Terrible practice, unsympathetic doctors
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
This surgery is a joke. Everything has to be done by E-consult which is closed evenings and weekends. Most E-consults are answered via a text message. Half the time I have to do another E-consult because they haven't actually read the first E-consult properly. The repkys from doctors are usually abrupt and rude. I've had ongoing issues for 3 years and keep trying to seek help only to be palmed off. They refused to see my son because he had a temperature, because this his condition got worse and he was admitted to hospital for an operation. They waited four days to text my husband back on an E-consult stating he struggling mentally and was scared he was going to hurt himself, he didn't even get a phone call. They refuse to see most patients, and even the hospital are getting fed up with them because most their patients are bypassing the doctors surgery and going straight to the hospital. I dread having to get in contact with this practice, my chest actually starts tightening and I get anxiety. This surgery needs to be looked into and a shake up done.
Visited April 2023
Living Well Partnership has not yet replied.
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Review titled The importance of face to face appointments
Rated 3 stars out of 5
by Anne Hart - Posted on 23 March 2023
This is what happened after I was diagnosed and treated by telephone. I think you will agree, given my age – 78, and symptoms I should have seen a doctor, had my chest sounded and sent for a chest xray. Because that didn’t happen my suffering continued for another 11 days. Nasty chest infection on 18 Feb. the infection got steadily worse causing me to stay in bed for 8 days. Hacking cough, racing heart rate, low sats (we have an oximeter) sweating and shivering. On 2 Mar my condition was getting worse so I submitted an econsult. A doctor called back at home on 8 Mar and prescribed antibiotics which I started on the 9 Mar. At the end of the course of antibiotics on 16 Mar I felt marginally better but on Friday/Sat 17/18 Mar I was getting worse again. On Sunday 19 Mar I was poorly and so called 111 The doctor immediately arranged for me to be admitted to the Acute Medical Unit Southampton hospital and was diagnosed with pneumonia and lactic acidosis. – after chest xray and ct scan. I was drip fed for both conditions and discharged Tue evening 21 Mar and sent me home with more antibiotics.
Visited March 2023
Living Well Partnership has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2023
Everything done remotely ie email / text / econsult . I am sure this has made life easier for the doctors but it’s horrible for the patients. Very impersonal and uncaring. Can’t even get repeat prescriptions right , and no-one seems to care
Visited January 2023
Review titled Living Well Partnership
Replied on 22 January 2024
Dear Patient, Thank you for your feedback. Living Well Partnership constantly reviews patient feedback, looking at common themes and trends to aid improvements to services. We recognised that eConsult was not suitable for our patients or staff alike, therefore, after much research I am pleased to say that in November 2023, we made changes to our access by introducing the Anima Patient Request Service. This system asks patients fewer questions, with less repetition, and provides real time updates to the progress of requests. I can confirm that Harefield Surgery remains open on Wednesdays and Fridays. In addition, our other nearby sites, such as, Ladies Walk Surgery (3 minute drive from Harefield Surgery) and Bitterne Park Surgery and West End Surgery (both a 6 minute drive from Harefield Surgery) are open Monday - Friday 08:00 - 18:00. We are also available by telephone or by submitting an Anima Patient Request and Face-to-Face appointments can be requested. I hope this helps. Kind Regards Patient Experience Manager Living Well Partnership