Little Waltham & GT Notley Surgery
30 Brook Hill, Little Waltham, Chelmsford, Essex, CM3 3LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Incredibly helpful and professional
Rated 5 stars out of 5
by Cyryna - Posted on 19 September 2024
Our clinical pharmacist contacted me today to offer a medication review. She was extremely helpful, efficient and professional. I have a very high regard for all the staff who work incredibly hard in our practices and wish to express my appreciation to them all. Thank you
Visited September 2024
Little Waltham & GT Notley Surgery has not yet replied.
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Review titled Service has collapsed
Rated 1 star out of 5
by David - Posted on 19 December 2023
Unable to make a booking at reception…..told to phone instead as they don’t have enough medical staff due to sickness. Made over 100 attempts to get through the following morning, finally got through at 8.45am, answer phone message directs me to the online booking system…. Use option 2 for reception…..which is then engaged so a total waste of time Can’t use the online system as that’s been turned off. Get through again at 9.15 and this time don’t press 2 …. Wait for the end of the message and Get into a queue system which when finally answered ….told that there are no appointments left and told to try again tomorrow. We can however take time off work and come for the 1230 emergency queue but as we can’t get there until 1.15 am told we have to rest everyone the same so turning up late to this is not an option. Explained that my wife can’t leave work early and in return the Receptionist says that we’ll if it was an emergency she would take the time off….a total lack of understanding of what my wife does for a living but a superb example of why the surgery has no staff at the moment. Very sadly concluded they are not functioning as a viable service, no compassion and no organisational backup plans.
Visited December 2023
Little Waltham & GT Notley Surgery has not yet replied.