Lime Tree Surgery
Lime Tree Avenue, Findon Valley, Worthing, West Sussex, BN14 0DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
Attempted to make an appointment with my gp to be told I would receave a 10 minite consoltation over the phone on a specified date and time. This phone call never happend between the hours of 8.00 and 12.00 as specified on the text message and after i made a subsequebt phone call to clarifie that i had not receaved a call back during this time a was informed that an attempt had been made at 9.00 to contact me on my mobile phone but my call histary on the phone does not show anything of this sort. I also had my phone to hand and on throughout all of this time in redeness to receave the call.
Visited August 2023
Provided by Working Feedback
Lime Tree Surgery has not yet replied.
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Review titled My experience
Rated 4 stars out of 5
by Zoe L - Posted on 21 August 2023
8.30 am. Took a hour to speak with a person then waited until 5.30pm to get appointment for next morning 9am. Since within 10m. Doctor was very caring and ‘listened’ not rushed, this time
Visited August 2023
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 01 September 2023
Dear Zoe, thank you for taking the time to leave your feedback. I am pleased to hear that you had a positive experience with the GP and this has been fed back to the clinical team. Kind Regards, Sarah
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Review titled Inappropriate response
Rated 3 stars out of 5
by Anonymous - Posted on 30 August 2023
I am very disappointed that a sensitive question to a doctor, through econsult, was dealt with by sending a message back to me via a telephone call from a receptionist. Sensitive issues, in particular, should not involve reception staff - they should be a matter of communication between doctor and patient.
Visited August 2023
Lime Tree Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2023
My call back was within an hour, the person I spoke to was just so lovely, reassuring & helpful. I have never called the surgery and been made to feel uncomfortable… always great!
Visited August 2023
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 16 September 2023
Dear Patient, thank you for taking the time to leave your comments. It pleases me to hear that you always have a great experience that is reassuring and helpful. Your lovely comments have been fed back to the team. Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by Liza H - Posted on 09 August 2023
Although the clinic was running late, the nurse was very apologetic, friendly and very helpful especially when I asked a question not related to the appointment reason
Visited August 2023
Provided by Working Feedback
Lime Tree Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2023
Went around surgery for a vaccination Saturday morning which I I thought was at 9.50 am but there was was no record of the appointment but the receptionist managed to get me in
Visited August 2023
Provided by Working Feedback
Lime Tree Surgery has not yet replied.
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Review titled My experience
Rated 3 stars out of 5
by David M - Posted on 09 August 2023
The clear message that even after 60 years plus as an adult patient the patient must be estopped from having a face to face with a practitioner. Perhaps there needs to be a quarterly meeting between doctors nurses and patients at which patients can make their feelings known Feedback such as this one never gets the real truth and strength of customer expectation ……and more like an inadequate telephone answering system which clearly cannot cope. ? Sevice to customer should be top of list !!!!
Visited August 2023
Provided by Working Feedback
Lime Tree Surgery has not yet replied.
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Review titled My experience
Rated 4 stars out of 5
by Andrew D - Posted on 21 August 2023
Reasonably straightforward to book and deliver service although to get this in a timely manner, had to go to a clinic that required me to drive rather than the one at the end of my road!?
Visited August 2023
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 16 September 2023
Dear Andrew, thank you for taking the time to leave your feedback. I apologise that you were unable to get an appointment at your preferred site on this occasion. We will always try and offer your preferred site when appointment availability allows. Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 1 star out of 5
by Susan B - Posted on 21 August 2023
I was booked in at the finding surgery by mistake. The receptionist was very unhelpful. She said the email I received would have said Findon . But didn’t. Also to get there I used a taxi which cost me £14 .
Visited August 2023
Provided by Working Feedback
Lime Tree Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2023
Rang surgery in the morning and got seen later afternoon, very pleased. GP was prompt and thorough, referred for lots of tests.
Visited August 2023
Provided by Working Feedback
Lime Tree Surgery has not yet replied.