Leyton Healthcare 4Th Floor
4Th Floor, Oliver Road Medical Centre, 75 Oliver Road, London, Greater London, E10 5LGContact details and opening times
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Reviews
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Review titled Currently searching for a new practice.
Rated 1 star out of 5
by Danielle - Posted on 09 December 2022
Feeling very frustrated with this practice. It is near impossible to get through on the phone - yes, the queues are long, but that’s not the issue. I missed a call from a Dr this morning, and I immediately (within seconds) tried to call the surgery back, but after trying to get through for over an hour, I gave up. Their phone line is temperamental. After waiting ages in the the queue (from caller 13 to 6), it dropped the call. I kept calling back. The calls kept dropping after a few minutes on hold. Every few times it just had a message about there being technical issues with the phone line or something, so I had to hang up and try again. When I finally was able to get up to 1st place, someone answers and, before I get the chance to speak, she asks me to hold. £1m to whoever can guess what happens next. The line cuts. I’ve worked in admin before and it is usual practice to call someone back if their call dropped while they were on hold with you. No call back. Ok, the surgery is busy (I’ve preempted your response). I tried calling another 10 times today after that, in the afternoon, because my daughter really needed that appointment but could I get through? Nope. At 16:24, there was a message saying the practice is closed. Called a few times after that to make sure it wasn’t an error. Incredible. I also find it mind blowing that at least 5 minutes are dedicated to each appointment yet a GP will not attempt to ring the patient’s phone again when they don’t get through the first time, considering we are not given a precise time for the call and may have missed it by seconds like I did today. It’s a bit like when you don’t want to speak to someone but you’re forced to call so you let it ring a couple times and hang up so you can say, ‘hey, I tried to call!’ The message I received says something along the lines of, ‘call the surgery for another appointment if you still need it’, but fat chance of even being able to get through. I still don’t understand why this surgery is operating on a telephone appointment only system still when so many gps have resumed in person bookings. How can you medically assess someone’s symptoms over the phone? In person, you could surely see other symptoms that may not be mentioned over the phone. Symptoms a photo cannot always pick up or a patient may not fully be able to describe. We may as well all register with internet GPs because it’s basically the same service. It might actually be easier to get through to them though! Words cannot describe how fed up I am of having this experience over and over again. Let me be clear, this is not the first time. But it will be my last. I’m sure many patients of Leyton Healthcare are fed up. If it wasn’t for the amazing care I’ve had from the nurses I would’ve left already. Unfortunately, nurses alone cannot carry a surgery. Currently searching for a new practice.
Visited December 2022
Review titled Leyton Healthcare 4Th Floor
Replied on 16 December 2022
Dear Danielle Many thanks for your comments. We are sorry to note of bad experience last Friday. If the the call is not answered on the first attempt they will make a 2nd attempt around 20 minutes later. If there is still no contact a text message is sent to the patient. It may be that the gp was unable to contact you on the second try as you were ringing the practice at the same time. Please check your phone for the text message from the gp. We believe that telephone triage prior to a face to face appointment is the most effective method of consultation. If the gp feels the patient needs to be seen they will be generally be given a face to face appointment the same day. All practices around the country are following this innovation and we have found this works well for the working population and others who are less able to attend the practice. With regards to the telephone message we have checked our this and it states that we close at 6.30pm. We are sorry if you have had problems getting through but we were not aware of any technical issues on that day. yours sincerely Senior Managing Partner and the Management team
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Review titled Rude and abrasive
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2022
The surgery site lists multiple numbers for contacting them, including an internal number. If you so happen to call this number, the person answering you will berate you for calling this number. If you do call the “right” public number, not only are they slow to answer, but they are rude and argumentative. Several times have I had missed medication prescriptions because they require a medication review and you have to proactively book it… for a time well beyond the renewal for the prescription. Reception is completely helpful in this manner and threaten to not answer the phone if they see your number.
Visited December 2022
Review titled Leyton Healthcare 4Th Floor
Replied on 23 December 2022
Thank you for your comments. I am sorry to know of your experience. Your comments will be fully investigated after the holiday period. We do not give out any internal number.There is another NHS service on the lower floor as you may be aware. However let us investigate your comments and I shall revert back to you on this website. Yours sincerely Senior Managing partner