Leyton Healthcare 4Th Floor
4Th Floor, Oliver Road Medical Centre, 75 Oliver Road, London, Greater London, E10 5LGContact details and opening times
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Reviews
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Review titled Special Measures Required
Rated 2 stars out of 5
by Anonymous - Posted on 21 August 2024
My diabetic injection was stopped because people were causing a shortage using it for weight loss Doctor told me to ask pharmacy to recommend an alternative and get back to him!!!! He should do it not the patient!!!! this I did and waited 6 weeks without the injection and told repeatedly the doctor was "seeing to it" Used the new injection for 8 weeks and it ran out 10 days ago. phoned the surgery, they said the prescription was not signed yet but would be ready by 5pm Tuesday 20th Went to the surgery to collect it, not ready said it would be by 6-30 again not signed Tried Wednesday still not signed - no idea when it would be signed I have a long history of medicines running out and waiting weeks for prescriptions to be signed, Disgraceful!!! I spoke to the pharmacy and they said long delays with patients getting medicines was normal. I am told how important it is to take the medicine as prescribed - How Can I, When I Do Not Have Any???? Every time I visit the surgery the counter staff are chatting away to each other totally ignoring the patients waiting to be attended to. When I spoke to other patients they all had the same experience. Receptionist too busy chatting to each other to attend to patients Should be put in "Special Measures" to sort this failing practice.
Visited August 2024
Leyton Healthcare 4Th Floor has not yet replied.
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Review titled Satisfaction
Rated 5 stars out of 5
by Mohammed Tahir Mughal. - Posted on 09 May 2024
Every time I come to the surgery, I’m always been given a lovely welcome and all the members of staff so very good and there is one lady she’s good but sometimes she does it but I still give a compliments for all the hard work she does the nurses and the doctors have been very good and helpful, and I would recommend Anyone willing to join? They should come here. I’ve never gone wrong and I’ve also encouraged my daughter-in-law and my son to join the surgery which they have done already give 10 stars to the surgery and that’s all I can say they made us smile they give me a phone call at home to show that they care about my well-being and what else do you need?
Visited May 2024
Review titled Leyton Healthcare 4Th Floor
Replied on 20 May 2024
Dear Mr Mughal Thank you very much for your comments. My apologies for responding late. We are very pleased to note that you have had a very positive experience of our services. This is quite encouraging for everyone. I shall pass on your feedback to the team. Well appreciated and thank you again. Yours sincerely Senior partner
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Review titled No show appointment
Rated 2 stars out of 5
by Steve - Posted on 20 March 2024
Telephone appointment with nurse for my daughter that took two weeks to get and then no-one rung between the agreed times. And you complain about patient DNAs.
Visited March 2024
Review titled Leyton Healthcare 4Th Floor
Replied on 22 March 2024
Dear Steve Thank you for recent comments. Let me offer an apology for the fact that you never got the call you booked for your daughter 2 weeks ago with our nurse. We have investigated your complaint and somehow your old mobile number was used to contact you. You have now kindly given your new number again so thank you very much for your patience and understanding. Yours sincerely Dr D Kapoor Senior Partner
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Review titled Despairing
by Anonymous - Posted on 16 April 2024
I would give zero stars if one could. The front/ reception team are an unhelpful bunch!! The patronising is real. I can’t remember ever having a good impression since I’ve been a patient! First call explained my situation and was told to use e-consult. After one week waiting no one replied to my e-consult request. Back on the phone oh dear …Been for one month calling and trying to get 1 form filled by GP and after 1 e-consult request not replied 4 emails back and fourth and 3 calls been told the doctor that fills in forms only does consultation on Wednesdays therefore need to wait another week because he will call me to fill in the form! One month in this shenanigans not allowing me get medical attention for my health issue is despairing…
Visited March 2024
Review titled Leyton Healthcare 4Th Floor
Replied on 22 April 2024
Dear patient Sorry to note your dissatisfaction with the reception team. I have made a note of your comments for the future training purposes. However because of the busy nature of General Practice and given the time constraint, we are giving priority to health needs rather than filling up forms which are only done once a week. I am happy to explain this further if you would ask for a telephone appointment with me to discuss your complaint. Yours sincerely Senior partner Leyton Healthcare
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Review titled Dr great, reception appalling
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
I'll start with the good. The doctor was great, she listened to me, prescribed what I needed, and I'm very happy. The not so good......I called in the other days to pick up something and there were 4 receptionists who basically ignored my presence. I stood waiting at the Please Wait Here sign whilst two of the receptionists were talking to the nurse and the other two didn't even look my way. I waited, and waited, caught the eye of the nurse a couple of times and still nothing. I shifted position in the hope that they would acknowledge my presence...and still nothing. Finally the nurse asked one of the receptionists to help me. Not a soul in the waiting room, not one of them on the phone taking appointments. I don't even know why I'm bothering to leave this review as having read the other reviews, I'm clearly not alone in thinking that the reception could do with a masterclass in customer service. Look up, acknowledge people who are waiting, if you are busy tell them to wait one moment....is it really that hard?
Visited February 2024
Review titled Leyton Healthcare 4Th Floor
Replied on 18 February 2024
Dear patient Thank you for your feedback. Your positive feedback about one of our Doctors is encouraging. I shall pass on your comments to her. I would however like to offer you my sincere apologies for your poor experience in the reception area.Your negative feedback is important to us and we shall use this to further improve the patient experience. Let me reassure that you will not experience this lack of empathy/support again. You can always speak with me on any practice related issues. Kindly ask for a telephone appointment with me. Yours sincerely Dr D Kapoor Senior partner
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Review titled 0 Star
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
I would like to share my experience with the GP it’s been 5 years I haven’t done any health checking I called the GP Friday because I was in pain kidney pain and feet swelling my health condition was very bad a lady said I’ll book appointment for next week by phone Dr will call you in Thursday not even face to face appointment phone call appointment what kind of GP is this
Visited January 2024
Review titled Leyton Healthcare 4Th Floor
Replied on 02 February 2024
Sorry to note of your experience but I would consider getting a telephone appointment with a GP within a few days to assess your 'kidney pain' is quite good compared to many practices up and down the country who are struggling to meet an ideal two week GP appointment. Telephone triage is much quicker and more efficient and leads to a face to face appointment if necessary, sooner. Yours sincerely Senior Managing Partner
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Review titled New patient and not happy
Rated 2 stars out of 5
by Anonymous - Posted on 13 September 2023
I telephoned to arrange a call from a doctor regarding pain management I was informed the next appointment was 15 days away from the receptionist so I was expected to remain in pain until then.she said the treatment starts with physiotherapist which was wrong that is second part of treatment Can reception staff not use their own initiative when a patient calls in pain it is a serious matter. My previous GP in a different area called back within 12 hours of requesting help. First contact staff have no experience in pain management or preparation of a medical plan for patients only doctors and consultants can do this I would be happy to discuss with practice management if they could contact me
Visited September 2023
Review titled Leyton Healthcare 4Th Floor
Replied on 19 September 2023
I am very sorry to learn of your experience with the receptionists. However, because a GP appointment does take time, you were given an alternative and quicker appointment with our physiotherapist for your pain management. What's unclear here is if your pain management request was for a musculoskeletal problem or not. If your pain is not joint related then you would have been given an urgent telephone appointment with a Doctor. I would like to invite you to speak with our Practice manager as you suggested. Looking forward to your call. Best wishes Senior Partner Leyton Healthcare
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Review titled Incorrect information
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
You booked a blood test appointment at Queens Road Medical centre for 12 September and I must pick up the form from The Orient Practice before I have the test. Then you said I don't need to pick up the form. I received a call yesterday to say Queens Road do not have the form and they have cancelled my appointment. The lady said she will ring me today at 10.00am to confirm the cancellation but I have not received a call. As I care for my 91 year old mother, I made arrangement for her care while I attend this appointment which I now had to cancel. An early reply would be appreciated
Visited August 2023
Review titled Leyton Healthcare 4Th Floor
Replied on 19 September 2023
I am sorry to learn of your experience. Just to clarify, We are Leyton Healthcare on the 4th floor and there is no 'Orient' practice any longer. I think you might have been misdirected by an out of hours service on the first floor. We are happy to offer you a telephone call with our practice manager to explain further. Please call reception and ask for the practice manager. Many thanks. Yours sincerely Senior Partner Leyton Healthcare
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Review titled Very bad
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2023
The receptionist are very rude face to face or by phone I always have to chase my son medications and even to see a doctor you can’t I got a big health issue they don’t care
Visited July 2023
Review titled Leyton Healthcare 4Th Floor
Replied on 20 November 2023
Thank you for your comments. Sorry to note of your bad experience with the reception team. Please accept my apologies for a late response. I can investigate your complaints but would like more details. Can I please request that you ask to be given a telephone appointment with me? Many thanks. Yours sincerely Senior Partner
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Review titled Extremely poor service.
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
This Practice is beyond ridiculous. The receptionist are rude, no phone matters and lack of knowledge in what they do. It is hard to get an urgent appointment at this Practice, the next appointment they will offer is normally a month or two until you could be booked in for a phone consultation, not even f2f. Its like you need to be in your last breath until they actually offer to help you. When booking an appointment they will ask you to do an e-Consult and even with that when completing it and when they detected that your problem is urgent it will ask you to 'Call you GP for urgent help' so its like you're stuck in a limbo.
Visited April 2023
Review titled Leyton Healthcare 4Th Floor
Replied on 09 May 2023
I am sorry to know of your bad experience in getting an urgent appointment. If you have experienced a rudeness from our receptionists please advise date and time for this so that we can fully investigate and take action if necessary. Rudeness with patients will never be tolerated. For an urgent appointment we follow an effective system which is currently in use in majority of GP practices in the country. We offer a same day telephone triage so that the clinician can assess the urgency over the phone. A face to face appointment with a GP may take up to 2 weeks because of the pressure we are currently under. eConsults are also an effective and much quicker way to get a response. This is the trend most practices are following. I don't think we are offering a poor service. We are providing as good a service as most of the GP practices are. Yours sincerely Senior Managing partner