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Lewisham Medical Centre

308 Lee High Road, London, Greater London, SE13 5PJ

Contact details and opening times

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Lewisham Medical Centre.


Reviews

Displaying 11 to 17 of 17

  1. Review titled Always helpful

    Rated 5 stars out of 5

    by James - Posted on 25 October 2023

    My GP took the time hear my concern and asked good questions to get more details. Although I thought a phone call might miss some things, we both spoke clearly and slowly so that the issues were understood. I was satisfied with the answers and sorted my issue. Thanks

    Visited October 2023

    Report as unsuitable

    Lewisham Medical Centre has not yet replied.


  2. Review titled Appointment

    Rated 1 star out of 5

    by Anonymous - Posted on 02 June 2023

    I deeply regret registering here !! I was there on time for my appointment I asked the receptionist I have appointment, she referred me to some device to check in! Why do you have reservations!! If you check in by yourself!!! On that time I was 4 minute late on the device and asked to see receptionist, Then she told me that you have to book another appointment available next weekend!!! This is a joke!!

    Visited June 2023

    Report as unsuitable

    Review titled Lewisham Medical Centre

    Replied on 06 June 2023

    Please do contact me directly so I can confirm you are registered with Lewisham Medical Centre, and investigate what occurred here. complaints.lmc@nhs.net Julie Patient Experience Manager

    Report as unsuitable


  3. Review titled Service is not good.

    Rated 2 stars out of 5

    by Anonymous - Posted on 25 May 2023

    whenever you call them for some illness or issues, you will get an availability of slot after a month or so. On top of this, they would always refer you to a&e. ever since I am in uk I never got appointment with the gp. It’s really very sad.

    Visited May 2023

    Report as unsuitable

    Review titled Lewisham Medical Centre

    Replied on 25 May 2023

    I am sorry you have had a negative experience with our team, and difficulty in booking an appointment. We are urgently working to increase appointment availability; 1. Hiring additional GPs (not as easy as it sounds) 2. Reducing double bookings - making sure patients are only booked in once for the same reason 3. Removing patients who are persistent non-attenders (a huge number of appointments are wasted each month by patients making appointments and thoughtlessly not attending/not cancelling, so the appointment can be given to another patient in need) If a patient misses three appointments without reason, we may remove them from the practice list Please contact me directly so I can investigate and review this in context, and ensure you receive an appropriate appointment. complaints.lmc@nhs.net Julie Patient Experience Manager

    Report as unsuitable


  4. Review titled An absolute joke of a service

    Rated 1 star out of 5

    by Anonymous - Posted on 24 March 2023

    This establishment is an absolute joke they pretend like their busy yet have the audacity to load of work to other place clearly busier then them selves I'm sure that most of their appointments are just phone appointment because every time I'm inside of that GP there's always seats available you also have 10 rooms indicating there's 10 GPS what sort of institute of health acts like this simply shameless and unacceptable they need new management and they need to step up their game honestly this is a sick imitation of what health care should be.

    Visited March 2023

    Report as unsuitable

    Review titled Lewisham Medical Centre

    Replied on 29 March 2023

    I'm sorry you felt the need to leave this inaccurate and unkind review. We have access to primary care services at external locations - this is used by all local GP practices and ensures quick access to primary care. We have clinical rooms used by GPs, nurses, HCAs, phelbotomist, mental health nurse, paramedic and pharmacist. Please contact me directly if you like to properly discuss any concerns you might have. complaints.lmc@nhs.net Julie Patient Experience Manager

    Report as unsuitable


  5. Review titled Ridiculous

    Rated 1 star out of 5

    by Anonymous - Posted on 23 March 2023

    I called to book an appointment on 23 March and was offered one on 27 April. Yes, over 1 month later. This doesn't work. Sign up if you can actually wait so long for appointment or you can plan and prepare for when you're not feeling well and can book ahead.

    Visited March 2023

    Report as unsuitable

    Review titled Lewisham Medical Centre

    Replied on 29 March 2023

    Hi Anonymous - please contact me directly so I can review your concerns in context. It may have been that you wished an appointment at a particular time of day. I would need to listen to the call recording in order to comment further. We are urgently working to increase appointment availability; 1. Hiring additional GPs (not as easy as it sounds) 2. Reducing double bookings - making sure patients are only booked in once for the same reason 3. Removing patients who are persistent non-attenders (a huge number of appointments are wasted each month by patients making appointments and thoughtlessly not attending/not cancelling, so the appointment can be given to another patient in need) If a patient misses three appointments without reason, we may remove them from the practice list complaints.lmc@nhs.net Julie Patient Experience Manager

    Report as unsuitable


  6. Review titled Can't get through

    Rated 2 stars out of 5

    by Anonymous - Posted on 27 March 2023

    Holding on the phone now for 45 minutes and still the music and the "sorry for inconvenience" goes round and round - just to get through to make an appointment that will no doubt be in several weeks time. I don't blame the individuals concerned and I'm sure they are doing their best but how bad does it have to get until you actually do something? You can't call this a 'slight delay' and it's not an 'inconvenience' - it's an absolute shambles.

    Visited March 2023

    Report as unsuitable

    Review titled Lewisham Medical Centre

    Replied on 29 March 2023

    We are actively reviewing our telephone system, including providing a call-back service so patients keep their place in the queue and our team call them back in turn. Unfortunately it is not possible to control or change the volume of calls we receive, or the time it will take to assist each patient. Sometimes we receive over 300 calls on any given day, so it will take time to help all patients who need us. We are aware of the frustrations here, and are doing all we can to make our telephone system easier for both patients and our team. complaints.lmc@nhs.net Julie Patient Experience Manager

    Report as unsuitable


  7. Review titled Embarrassing

    Rated 1 star out of 5

    by Anonymous - Posted on 05 December 2022

    Embarrassing, a disgrace, unacceptable ! Been calling to obtain a quick chat with my doctor as have been in the A&E 3 times in a week with heart palpitations and not only the staff don't have a clue of what to say, although an emergency, they advised that someone will get in touch in 2 weeks. Very casually and without any care given. Why would they care? Its not them that they could potentially have a hearth attack in the middle of the street so why care?! The one time I actually needed something from my GP in the 6 to 8 years I've been with them ... Their attitude?! Someone will call you in 2 weeks. So what if you might die!

    Visited December 2022

    Report as unsuitable

    Review titled Lewisham Medical Centre

    Replied on 06 December 2022

    Dear Anonymous - it is impossible for me to investigate or appropriately respond to your review without context of the situation or knowing who you are. I am sorry you are so upset with our team, but to suggest that we do not care about our patients is unfair and a false accusation. Please contact me directly so that I can investigate your claims as we do care about our patients and wish to ensure correct care is provided. complaints.lmc@nhs.net Julie Patient Experience Manager

    Report as unsuitable