Lees Medical Practice
Athens Way, Lees, Oldham, Lancashire, OL4 3BPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Just perfect
Rated 5 stars out of 5
by david Campbell - Posted on 07 January 2024
I have recently registered with this practice after 68 years with my previous doctor. The registration process was quick easy efficient and friendly. I have had my new patient review and a phone consultation with my new doctor to assess my current medications and I found it to be thorough caring and very up to date. Was a little apprehensive changing doctors after a lifetime with my previous practice but I needn't have worried. All as I would have wished for. Thank you.
Visited December 2023
Lees Medical Practice has not yet replied.
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Review titled poor getting worse
Rated 1 star out of 5
by russel - Posted on 14 October 2023
The reception staff quick to anger or give negative attitude towards patients, lacking listening and empathy skills. The surgery standards are continually deteriorating, the patient check-in system not working anymore now a notice board; the system to call patient turned off for some reason maybe saving electricity; and the toilets appear not getting proper regular cleaning. Do not know why this is been left to deteriorate for a modern facility, sad really, but the staff quick to have a go at patients,
Visited October 2023
Lees Medical Practice has not yet replied.
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Review titled Good peactice
Rated 3 stars out of 5
by Christine Jackson - Posted on 07 March 2023
Problems getting appointments with go. Regularly have long queues before phone calls being answered. Some delays in what receptionist says they have done ie: repeat prescription queries and actually getting it right. I had to ring 3 separate times to sort it. My experience with practice pharmacist once I spoke to him was very good though.
Visited March 2023
Review titled Lees Medical Practice
Replied on 16 May 2023
Dear patient, Thank you for your feedback regarding the service you have received. We have recently updated our appointment system and hope we can provide more appointments for your patients. If you experience delays in receiving responses for your queries, please do not hesitate to contact me with further details so I can investigate any issues. Kind regards, Julie Rowe Practice Manager
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Review titled Family Practice
Rated 5 stars out of 5
by Annette whittle - Posted on 07 March 2023
Always good service ,look after me .reception always polite and helpful..as is the doctors ,pharmacist.and nurses.i have no complaints
Visited March 2023
Review titled Lees Medical Practice
Replied on 16 May 2023
Dear patient, Thank you for your lovely review. It is much appreciated! I will cascade this to our team. Kind regards, Julie Rowe Practice Manager
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Review titled Good peactice
Rated 3 stars out of 5
by Christine Jackson - Posted on 07 March 2023
Problems getting appointments with go. Regularly have long queues before phone calls being answered. Some delays in what receptionist says they have done ie: repeat prescription queries and actually getting it right. I had to ring 3 separate times to sort it. My experience with practice pharmacist once I spoke to him was very good though.
Visited March 2023
Review titled Lees Medical Practice
Replied on 16 May 2023
Dear patient, Thank you for your feedback regarding the service you have received. We have recently updated our appointment system and hope we can provide more appointments for your patients. If you experience delays in receiving responses for your queries, please do not hesitate to contact me with further details so I can investigate any issues. Kind regards, Julie Rowe Practice Manager
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Review titled Good peactice
Rated 3 stars out of 5
by Christine Jackson - Posted on 07 March 2023
Problems getting appointments with go. Regularly have long queues before phone calls being answered. Some delays in what receptionist says they have done ie: repeat prescription queries and actually getting it right. I had to ring 3 separate times to sort it. My experience with practice pharmacist once I spoke to him was very good though.
Visited March 2023
Review titled Lees Medical Practice
Replied on 16 May 2023
Dear patient, Thank you for your feedback regarding the service you have received. We have recently updated our appointment system and hope we can provide more appointments for your patients. If you experience delays in receiving responses for your queries, please do not hesitate to contact me with further details so I can investigate any issues. Kind regards, Julie Rowe Practice Manager
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Review titled Great practice and service
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
They always notify by texts or calls whenever there is something required like a blood test or to monitor blood pressure, they send reminder which is great in case the patient forgets and they give accurate and detailed informations for any questions a patient may have.
Visited February 2023
Review titled Lees Medical Practice
Replied on 02 March 2023
Dear patient, Thank you so much for your lovely review. I will pass this on to the team. Kind regards, Julie Rowe Practice Manager
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Review titled Pharmacist has been very helpful
Rated 5 stars out of 5
by Shaun Wood - Posted on 15 March 2023
Having recently had some medication changed the pharmacist has been very helpful with telephone conversations checking for changes in my health
Visited February 2023
Review titled Lees Medical Practice
Replied on 16 May 2023
Dear patient, Thank you for your lovely comments. I will pass this on to the team. Kind regards, Julie Rowe Practice Manager
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Review titled Informative consultation
Rated 4 stars out of 5
by Anonymous - Posted on 02 February 2023
I was contacted to have a review of my medication. I must say I was very impressed with the thoroughness and information I was given during the consultation. Very helpful.
Visited February 2023
Review titled Lees Medical Practice
Replied on 02 March 2023
Dear patient, Thank you so much for your lovely review. I will pass this on to the team. Kind regards, Julie Rowe Practice Manager
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Review titled Poor Service from Receptionist
Rated 1 star out of 5
by KCG - Posted on 27 September 2022
Managed to see a Dr for my son, was told he needed antibiotics and that they would be sent to the pharmacy. Went to the pharmacy who advised no prescription had been sent. Called the surgery who said the Dr we seen, can not provide meds and a senior Dr has to approve the medicine. Was told to give it 5 to 10 mins and a Dr will get them sent across. Called again, spoke to an extremely rude and unhelpful receptionist who lacks any professionalism when a patient is frustrated from waiting in a pharmacy for 50 minutes with a sick baby, to be told, "well the Drs gone home, I don't know what you want me to do" The Dr should have made me aware she could not authorise a prescription and that there would be a delay. The 1st reception provided an explanation and some clarification. The 2nd receptionist needs customer service training immediately.
Visited September 2022
Review titled Lees Medical Practice
Replied on 18 October 2022
Dear Patient, I am truly sorry you have had a negative experience at the practice and would be happy to discuss your concerns if you would like to contact me. Kind regards Julie Rowe Practice Manager