Leeds City Medical Practice
123 Cemetery Road, Beeston, Leeds, LS11 8LHContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Leeds City Medical Practice.
Reviews
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Review titled Very Bad Practice
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2024
I phoned the Beeston Hill Medical Practice Surgery Today! August the 20th 2024. At 12:48pm. I wanted to speak to an actual person about booking my COVID & Flu Vaccination. I listen to a few recorded instructions that amounted to nothing so I was not able to speak to any reception staff.
Visited August 2024
Review titled Leeds City Medical Practice
Replied on 03 September 2024
Dear Anonymous, Thank you for taking the time to leave this feedback. I am sorry to hear that you had a bad experience with our telephone system. Due to increased demand, we are using an automated receptionist which streamlines contacts into the surgery and enables patients to skip the queue. However, using this is optional and it is possible to wait to speak to a Patient Care Advisor instead. As part of our continuous improvement, we consider all feedback and will keep this area under review. Best wishes, Jenny - Operations Manager
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Review titled Nice surgery
Rated 4 stars out of 5
by Eva Hallas - Posted on 05 April 2024
On time, pleasant staff no stress.Clean and bright waiting areas and quiet.Nurse was chatty and put me at ease.
Visited April 2024
Review titled Leeds City Medical Practice
Replied on 09 April 2024
Thank you for taking the time to write this positive review. It all sounds very positive and we all appreciate this type of feedback - gives us a real boost. Bev McLean Strategic Development Manager
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Review titled Telephone call about medication
Rated 5 stars out of 5
by George Ballantyne - Posted on 10 April 2024
On time and very efficient ,easy to understand.Very helpful and happy to listen to what you have to say.
Visited April 2024
Review titled Leeds City Medical Practice
Replied on 16 April 2024
Thank you very much for taking the time to give the practice a very positive review. This has been shared with the team who always appreciate when patients acknowledge what they do. Bev McLean Strategic development Manager
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Review titled Excellent Practice.
Rated 5 stars out of 5
by Mrs Shirley Joseph - Posted on 06 April 2024
Very pleasant and caring receptionists who go above and beyond without being intrusive to help to help you. I have seen a physiotherapist in the Practice who in turn referred me to see a doctor whom l saw a week later. She not only listened to me but explained my health concerns in detail. It was not a rushed meeting and l can't thank her enough for putting my concerns to rest. Thank you.
Visited April 2024
Review titled Leeds City Medical Practice
Replied on 09 April 2024
Thank you so much for taking the time to share your very positive experience of the practice. We all do really get a boost from reading feedback like this and it has been shared with the whole team. Bev McLean Strategic Development Manager
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Review titled Positive experience
Rated 4 stars out of 5
by Clive Emmerson - Posted on 10 April 2024
Spoke to GP about a health issue I have explained what was going on they were totally supportive and understood my problem
Visited April 2024
Review titled Leeds City Medical Practice
Replied on 10 April 2024
Thank you so much for taking the time to add such a positive review. The Doctors and staff do feel appreciated when patients take the time to acknowledge what we do. Bev McLean Strategic Development Manager
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Review titled Great experience
Rated 5 stars out of 5
by B R Parker - Posted on 09 April 2024
I had to make an appointment to treat a wound on my arm which was two days old and I thought I could sort out myself. I couldn’t. I was seen very quickly and dealt with sympathetically and professionally with follow up appointments booked for me by the clinician, without my asking. Very pleased. Thank you.
Visited April 2024
Review titled Leeds City Medical Practice
Replied on 10 April 2024
Thank you very much for taking the time to write such a lovely review. We share all feedback with the entire team and everyone feels boosted when we get positive feedback and our work is appreciated. Thanks again Bev McLean Strategic Development Manager
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Review titled Great practice
Rated 5 stars out of 5
by Fidelma Townend - Posted on 04 April 2024
Dr I saw this time I hadn't meet before she was lovely made me feel very comfortable and put me at ease very professional would definitely see her again
Visited April 2024
Review titled Leeds City Medical Practice
Replied on 10 April 2024
Thankyou very much for taking the time to write such a positive review. I will ensure the Doctor is aware of your feedback, she will appreciate the feedback. Bev McLean Strategic Development Manager
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Review titled Great experience
Rated 5 stars out of 5
by Kwadwo Obeng - Posted on 07 May 2024
I was awed by the great reception given to me from the front office and the doctor as well. They were very receptive and the doctor took her time and explained every procedure to me. I left there overly satisfied.
Visited April 2024
Review titled Leeds City Medical Practice
Replied on 07 May 2024
Thank you very much for such a positive review. I have shared with the whole team to give them all a boost - much needed after our long bank holiday weekend! Bev McLean Strategic Development Manager
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Review titled Would not recommend
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2024
They always make me feel like I'm making up the reason I'm there . For instance this time round I went about my 6month old who has had a bad chest, cough and blocked nose pretty much since birth. I have been multiple times about it and every time they say there's nothing wrong with her. The last time I went the doctor said to me "you need to think about if the reason you're coming is for her or is it just for you" making out that I'm just being a hypochondriac. They have never once offered any kind of solution and many times have just said it's because she got an older sister at nursery. I always leave feeling upset and angry and hate having to ring for an appointment at all.
Visited March 2024
Review titled Leeds City Medical Practice
Replied on 26 March 2024
Thank you for your feedback. I am very sorry that you were not happy with the consultation you have had recently for your daughter. As I have no name I am unable to look into this any further. I would be happy to feedback so that we could reflect on what has led to you feeling the way you do. Please email the practice with details if you wish this to happen - bhmp@nhs.net. Note you can contact the practice online via the website if you prefer to avoid calling in to book an appointment. Bev McLean Strategic Development Manager
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Review titled Very good
Rated 5 stars out of 5
by Richard burton - Posted on 20 March 2024
The Doctor surgery was Great practice and the doctor was very nice and Polite and understanding and explained to me what he was going to do
Visited March 2024
Review titled Leeds City Medical Practice
Replied on 26 March 2024
Thank you very much for taking the time to give us such a positive review. The doctors and staff really do appreciate when their hard work is recognised and appreciated. Bev McLean Strategic Development Manager