Lee Road Surgery
Doctors Surgery, 20 Lee Road, London, Greater London, SE3 9RTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Avoid, avoid,avoid
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2023
It is a shame, as this surgery used to be great in the past, but my experiences lately have been appalling. From rude receptionists, leaving voice mails in your telephone for you to call them back, and when you call they have no clue why they were calling (it has happened several times), to calling for an emergency and only getting a telephone appointment 15 days later. Basically, you can be dying and they don’t care, and the way they speak to you on the phone shows it clearly.
Visited March 2023
Review titled Lee Road Surgery
Replied on 14 March 2023
I am sorry to read that you feel you have had such a bad experience lately, we would appreciate the opportunity to address your concerns personally. We take patient feedback seriously and I would encourage you to contact us via our website so I can deal with your concerns personally. As a practice we do care for our patients and same day telephone calls are available for clinical emergencies. Grant Griffiths Practice Manager
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Review titled Too few available appointments
Rated 2 stars out of 5
by E Bigalke - Posted on 24 January 2023
Why this practice advertises that it takes new patients is unclear. Just to get a phone consultation- which must certainly be the most time saving method for the practice- requires a 2 week waiting time! They really really want you to use private services.
Visited January 2023
Review titled Lee Road Surgery
Replied on 18 April 2023
Routine Telephone consultations are now a normal feature of general practice. It allows the GP’s to be able to deal with more patients than just seeing people face to face. Routine face to face appointments are available but naturally you may have to wait a little longer for these. When you contact the practice, based on the information provided to the reception team, if it is classed as clinically urgent then you will be offered a same day telephone consultation with the duty GP. If they feel you need to be seen face to face then this will be arranged for the same day. We totally refute your comment about us wanting patients to use private services, an unfair and untrue comment. Regards Grant Griffiths Practice Manager
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Review titled Wonderful Service
Rated 5 stars out of 5
by S Lamb - Posted on 09 December 2022
Three members of my family have been ill over the last three weeks, including myself but whenever we have rung the surgery seeking help, they have been able to speak to a doctor on the same day. At a time when appointments are so difficult to come by the receptionists have been helpful and doctors supportive. Many thanks
Visited December 2022
Review titled Lee Road Surgery
Replied on 09 December 2022
Dear Patient, Thank you for taking the time to provide your feedback. We are pleased that you found the level of service for your family quick, helpful and supportive. I will pass on your feedback to the practice team. Regards Grant Griffiths Practice Manager