Leap Valley Medical Centre
Leap Valley Medical Centre, Beaufort Road, Downend, Bristol, Avon, BS16 6UGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2024
I have had nothing but on going issues with this practice. From the poor telephone lines, waiting sometimes well over an hour to be spoken to. I find some of the doctors to be uninterested and lack any empathy for those struggling with health issues. I have my fair share of mess ups from their end with prescriptions and admin paperwork I have had to chase, forgot to send of referrals as promised. The reception staff at times can be rude and I have even had it where they have laughed and joked when I have been trying to desperately get an appointment the most recent being the other day where I was spoken to like I meant nothing and made to feel like I was not cared about. I have been let down by this surgery multiple times, even raised complaints. I am in the process of looking elsewhere as I really feel let down on all accounts by this practice.
Visited August 2024
Leap Valley Medical Centre has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by jane Yeo - Posted on 22 July 2024
I needed a prescription last Friday ,19th July, day of the ‘outage.’ I was called back quickly by the doctor and was able to collect my hand written prescription very soon after from Emerson’s Green. It must have been a very difficult day for the surgery, just to let you know it is appreciated. Thank you
Visited July 2024
Review titled Leap Valley Medical Centre
Replied on 23 July 2024
Thank you Jane for your feedback, it was an extremely difficult day with a lot of functions out of our control. So pleased that we were able to help you and it is always appreciated when we receive positive feedback. Joe - Head of Patient Engagement.
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Review titled The worst practice ever
Rated 1 star out of 5
by Anne - Posted on 02 May 2024
I have been on my tablets for pain and when I joined the surgery they revived all my medication and never even informed me the when I went to get my morphine it took them 6 days to issue it and even then they had cut the amount by half disappointed does not come close
Visited April 2024
Review titled Leap Valley Medical Centre
Replied on 07 May 2024
Dear patient, thank you for your feedback. Without your details I am unable to look into this fully. However, from your review I can only apologise that when you handed in your form to become a new patient it wasn't made clear the timescales needed to add you to our practice list and then get your repeat medications set up. I also apologise that you feel the medication doses given are not correct. Can I respectfully suggest you call our prescription team on 0117 9576470 option 2, the lines are open 10am-12pm and they will be able to help you further with this.
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Review titled Appalling
Rated 1 star out of 5
by John - Posted on 11 March 2024
Rang for an appointment today and was told to ring back in 2 days time as no appointments available. Absolute shambles of a practice.
Visited March 2024
Review titled Leap Valley Medical Centre
Replied on 19 March 2024
Dear John, thank you for submitting your feedback, you commented that you were unable to book an appointment on the day you telephoned the surgery, I am sorry that we were unable to offer you a routine appointment on this occasion due to the surgery being at capacity. Kind regards.
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Review titled Telephone Contact ! What Contact
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
I was asked to contact the surgery to make a telephone appointment to check up on my prescriptions after 2pm. After 41 minutes listening to a piano my position in the queue was 2 and i am still waiting. How many calls do they deal with?
Visited November 2023
Review titled Leap Valley Medical Centre
Replied on 28 November 2023
Dear patient, thank you for your feedback. I am sorry to hear of the delay you experienced whilst calling us, we do have a lot of calls to deal with. We have recently taken on 5 extra members of staff and once trained it should mean patients calls get answered quicker. Many thanks. Head of Patient Engagement.
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Review titled Unanswered e-consult
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2023
I submitted an e-consult on behalf of my child, requesting an asthma assessment and treatment plan. The e-consult was received by the Practice but I have not received any response from the Practice. I have been unable to get through by phone. I have visited the Practice in person to request an appointment with the asthma nurse, only to be told appointments cannot be booked directly and that a message would be passed on for the asthma nurse to contact me. This also has not happened. My only option now is to wait 4 weeks for a GP appointment. This is unnecessary and uses a GP appointment that could be used for someone else, as all we need is an asthma nurse review and treatment plan. Very disappointed but not surprised.
Visited July 2023
Leap Valley Medical Centre has not yet replied.
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Review titled No Improvement
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2023
Still a very poor level of support for people who are unwell. Phones always engaged, this very important issue has never been addressed which, in itself, is a disgrace for a GP surgery. No system for urgent appointments and, just in general, a surgery that doesn’t give you a feeling of confidence. Reception has improved a bit, it couldn’t have got any worse, at least that constant unhelpful and confrontational attitude has been quelled, hopefully the rude staff have left or been fired.
Visited January 2023
Leap Valley Medical Centre has not yet replied.
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Review titled Phone system Useless
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2022
I can rarely get anyone to answer the phone. It takes over an hour on hold almost any time you call. I have been number one in the phone queue for almost half an hour at this moment. How can that be working effectively??? Plus - we have to go through two minutes of long voice message every time we call. No need for it any longer and it can’t be best practice to have any answer message that long.
Visited August 2022
Leap Valley Medical Centre has not yet replied.