Leacroft Medical Practice
Langley House, Langley Drive, Crawley, West Sussex, RH11 7TFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Leacroft Medical Practice.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Joanne Streeter - Posted on 06 August 2024
Always happy to help. On time with my appointment and they listened to what my problem was and referred me for treatment.
Visited August 2024
Review titled Leacroft Medical Practice
Replied on 06 August 2024
Dear Joanne, Thank you for taking the time to leave this feedback. It is very motivating and encouraging for everyone to know that they are appreciated for their efforts, and we will share your review with all our staff. Matthew Cullis Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Teresa Kirkpatrick - Posted on 15 July 2024
Having problems with thyroid Within two weeks had a scan done This was followed up with a call from GP Everytime I contact the surgery I always get a positive follow up fast response I usually send a message on line and always get a call from GP the same day If they need to see me I usually get the same day appointment
Visited July 2024
Review titled Leacroft Medical Practice
Replied on 22 July 2024
Dear Teresa, Thank you for taking the time to leave this lovely feedback. Positive comments like this are very encouraging for our team, who all try their best to deliver a caring and efficient service. We share all comments with the whole team and have already passed yours on. Matthew Cullis Practice Manager
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Review titled Excellent service provides all the time.
Rated 5 stars out of 5
by Blessing - Posted on 14 July 2024
Nurse Wendy( Diabetic nurse.) Is a very nice nurse ,passionate about providing outstanding patient care .Her Diabetics patients described her as "Wonderful, full of empathy and kind.Thank you nurse Wendy.
Visited July 2024
Review titled Leacroft Medical Practice
Replied on 22 July 2024
Dear Blessing, Thank you for taking the time to leave this feedback and for your kind words about Wendy. We agree with you that she is a great asset to our team, as are all our nursing department, and we are very happy that you feel you are treated with kindness and compassion. Matthew Cullis Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Bianca - Posted on 26 June 2024
Every time I had a problem the doctors and nurses from Leacroft Medical Practice they was very quick answering to all my queries and help me with all my problems. Well done Leacroft Medical Practice, great service and good care of patients
Visited June 2024
Review titled Leacroft Medical Practice
Replied on 27 June 2024
Good morning Bianca, Thank you so much for taking the time to leave this review - we try our hardest to provide a quick and helpful and above all a caring service, and feedback like yours makes it all worthwhile. We share these reviews with all our team and they love to hear them. We are very glad that you are happy with our service and we will continue to do our best for you. Matthew Cullis Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
The I feel the treatment I received,was professional, I felt listen to. The Dr seemed quietly confident in what he was saying. It's not the first time I have great service. I will always recommend Leacroft to anyone.
Visited May 2024
Review titled Leacroft Medical Practice
Replied on 28 May 2024
Thank you for your kind words and taking the time to leave this feedback. We always share feedback and reviews with all our staff, and it is great to show them they are appreciated Matthew Cullis Practice Manager
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Review titled Awful experience
Rated 1 star out of 5
by Elisa - Posted on 24 April 2024
It was my first time in the practice and I needed my son checked. This visit has been suggested by a speech and therapy advisor. Appointment was at 16.35 and I got there and signed in with the computer (I am new so I didn't know that there are 2 waiting areas and my toddler must have distracted me when the 3 second page on the monitor showed that) I waited over half hour before realising other people were going in before me. I asked the receptionist that saw me there entertaining a toddler for so long but never bothered to say a word and told me to go upstairs. I waited over half hour again to get in with a doctor that was so rude that if I wasn't there with a child I would have put up a fight for being treated like that! I was speechless! This is a place that should help you get better? I am not sure they know what they are doing! Completely unhelpful and unprofessional!! Already asking to change doctor because next time I see him I will treat him the way he treated me!! Awful!!
Visited April 2024
Review titled Leacroft Medical Practice
Replied on 25 April 2024
Dear Elisa, we are very sorry you had such a disappointing experience at Leacroft. We have 2 busy waiting rooms, one upstairs which is usually for doctors appointments, and one downstairs for all other services. When using the self-check in screen, the message to go upstairs is clearly displayed. We are sorry that you did not see this and we will investigate if the message can be displayed more prominently, for longer, or if the signage in the waiting room can be improved. Our reception team do not know which waiting room patients should be in if they have used the screen to check themselves in, so they had no reason to suspect you were not in the correct waiting room. The GP you were due to see tried to call you 3 times when he found you were not in the GP waiting room, and as there was no answer at each attempt he thought you may not have come for your appointment. He then called in his next patient so that they were not held up further, and asked our Reception team to continue to try to contact you. When they found you, the fact he had called in his next patient already explains the further delay once you had gone upstairs, and we can see your son was eventually seen 40 minutes after the appointment time, for which we apologise. With regard to the appointment itself, we are sorry that the GP you saw did not seem interested in your son. He examined your son’s ears thoroughly, as requested by the speech and language therapist, and found no sign of any problems with your son's ears. We understand the delays were a frustrating experience for you and are sorry that your experience at Leacroft was not satisfactory. If you would like to discuss this visit further, please ask to speak to me directly. Matthew Cullis Practice Manager
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Review titled Best practice in Crawley
Rated 5 stars out of 5
by Renu Karnani - Posted on 30 January 2024
I called for urgent appointment on Saturday morning and the receptionist was kind enough to understand the urgency and booked me an appointment. The receptionist welcomed with a smile. Very efficient. Had great experience as always.
Visited January 2024
Review titled Leacroft Medical Practice
Replied on 31 January 2024
Dear Renu, Thank you so much for taking then time to leave this review - it greatly appreciated. We are proud of our friendly team and the efforts they make to be accessible to everyone at all times. We will pass on your comments and we hope your experiences continue to be positive.
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Review titled Unbelievably brilliant GP.
Rated 5 stars out of 5
by Ross drummond - Posted on 24 November 2023
I wanted to write this review I've personally been going through a tough time over the last couple of years. My regular GP has been so helpful and understanding about my problems. My GP has helped me so much throughout my ongoing issues, is very approachable and understanding of my difficultys without their help I would be completely lost and thats putting it lightly. I feel my GP always listens and takes on board the things we discuss and will help me to access the treatment I need to the best of their ability. The support I've recived has been brilliant and I honestly can't thank my GP enough. Even though things are not great for me at the moment my GP has been amazing and very supportive and always makes me feel that im not alone with my struggles. The nurses are also brilliant aswell as the reception staff. I'm greatful that this is the surgery Im registered with and just wanted to say a big thank you to you all at Leacroft.
Visited November 2023
Review titled Leacroft Medical Practice
Replied on 25 November 2023
Dear Mr Drummond, thank you so much for taking the time to leave this feedback, which we will share with all staff and colleagues. We always do our best to care for and help all our patients, and it is good to know that we have been able to help you in difficult times and of course we will continue to do so. Matthew Cullis Practice Manager
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Review titled Helpful receptionist
Rated 5 stars out of 5
by Miss Joyce Ann Tedman - Posted on 05 July 2023
Very obliging staff,with advice,re - repeat prescription...& a bonus being booked in for my Asthma Check & annual review. Thankyou Leacroft.
Visited July 2023
Review titled Leacroft Medical Practice
Replied on 22 August 2023
Thank you so much for leaving this review. All feedback like this is shared with our whole team and we are very grateful that you took the time to pass on positive thoughts.
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Review titled Great Practice
Rated 5 stars out of 5
by Sally Morse - Posted on 18 July 2023
I would like to say that everyone has been very kind and caring for me and my Husband throughout these hard time thank you all so much for the help you have given us
Visited July 2023
Review titled Leacroft Medical Practice
Replied on 22 August 2023
Thank you for taking time to leave this review. All feedback like this is shared with our whole team and it really has a huge positive impact.