Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not the best experience
Rated 3 stars out of 5
by Anonymous - Posted on 19 February 2024
Receptionist not the friendliest.. unhelp. Doctor wasnt the best either, i was sorting out issues with reception instead of doctor. It was a painful experience
Visited February 2024
Review titled Lea Wharf Medical
Replied on 21 February 2024
Good afternoon, I would be very grateful if you could get in touch with the team so we can understand what more we can do to help and understand if you have any concerns we were unable to address in person today. Thank you for your feedback we are keen to learn from this and see how we can make improvements. Please do call in so we can look at the specifics of your concerns.
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Review titled Awful 😞 gone down hill over the years
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
phoned up today waited 45 mins to answer. asked were my ct scan results back. Bearing in mind this is due to a lung issue… to be told No they are not and will usually talk 4 weeks to be back… maybe they need to talk to lister who said they will get them with in 2 weeks. But here lies the problem unless the receptionist is a mind reader or a clairvoyant haha how would she possibly be correct that they were not back. as she didn’t even ask me my name address or date of birth hmmm fobbed off yet again 😡😡😡. I’m sure you have more than 1 patient at the practice…
Visited February 2024
Review titled Lea Wharf Medical
Replied on 27 February 2024
Good morning, I am extremely saddened to read of your experience. I would like to help you. Please could you call in today and provide you details so we can help you understand what is happening with your care and help you get hold of your results. Please do use the call back service if the wait times are lengthy so you don't have to sit on hold when we are busy. I have reviewed the recent call wait times and todays wait time are a considerable improvement on those quoted. We look forward to hearing from you. Please quote this response so we can get you to a team leader promptly.
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Review titled Great doctor
Rated 5 stars out of 5
by Sharon - Posted on 19 February 2024
I see Dr lemon this morning and must say she has a really good bedside manner, explains well and through .. brilliant
Visited February 2024
Review titled Lea Wharf Medical
Replied on 21 February 2024
Dr Lemon will be very happy to learn that you were comfortable with the care and service she provided . I will ensure the feedback is passed on. Thank you for taking time to share your experience with us.
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Review titled Nice new location
Rated 5 stars out of 5
by Nicky.Lermyte - Posted on 21 February 2024
Love the new location..fresh modern spacious and clean 👌 the staff were friendly and pleasant....this is an 100% improvement on the old site
Visited February 2024
Review titled Lea Wharf Medical
Replied on 26 February 2024
Thank you very much Nicky, Your kind words will be very well received and shared to our team. The team are excited to deliver new services from Lea Wharf following our relocation. We are already seeing the benefit of more rooms and more clinics and being able to provide appointments in a convenient location with additional services. We are grateful you took the time to share your experience.
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Review titled Swift Nurse Service
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2024
Visited on the first day they opened for a nurse visit. Was seen quickly and efficiently. It remains to be seen if its any easier to book an appointment with a doctor here so I'm reserving judgement.
Visited February 2024
Review titled Lea Wharf Medical
Replied on 26 February 2024
Good morning and thank you for your response. I am pleased you liked the new practice location and were seen quickly and efficiently by the nurse team. I look forward to providing you with reassurance GP appointments are available via the e consultation service or talking to a member of the team if you are unable to access this service . Thank you for taking the time to share you experience.
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Review titled New practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2024
Very helpful and friendly staff, Doctor was extremely helpful too. Unfortunately they were running a little late which was a little annoying because I was told to get there in 25 minutes which I did, then found myself waiting half an hour.
Visited February 2024
Review titled Lea Wharf Medical
Replied on 26 February 2024
I am very pleased to learn you were given an appointment so quickly and apologise for any unforeseen delay to that appointment. Thank you very much for sharing the experience and letting us know the GP was extremely helpful. I will pass your feedback to the team who will be very grateful to know they provided a prompt appointment. This first week we have a had a few delays in some GP clinics as the team have tried to accommodate patient and staff getting used to the new location and changes.
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Review titled Lovely practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2024
The newly built gp surgery is beautiful, clean, tidy & a breath of fresh air. The doctor my son see today was absolutely brilliant, well explained and caring.
Visited February 2024
Review titled Lea Wharf Medical
Replied on 21 February 2024
I am very pleased that you were happy with the service and care for your son. We have been working hard in the background for some time to prepare the new site and after a final weekend push we opened on Monday with full services back on track. I am glad you were able to use the system to get an appointment for your son and like the new site.
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Review titled Fantastic Trainee Doctor
Rated 5 stars out of 5
by W Williams - Posted on 03 January 2024
I just wanted to say what a super trainee doctor we saw today. She was thorough, caring, listened to my concerns, patient and reassuring. All the qualities you required to become a fantastic doctor - thank you.
Visited January 2024
Review titled Lea Wharf Medical
Replied on 05 January 2024
Thank you very much for your feedback. We have been truly blessed to have such wonderful drs in training with us and I am delighted to hear that your experience was so positive. Being a training practice allows us to provide support and mentorship to drs who wished to specialise and become the GPs of the future. We have a number of GPs who are also qualified GP trainers and more on the way so that we can provide further teaching opportunities in the future. Dr Kuruvatti and Dr McLees are currently able to support the trainees and Dr Shah and Dr Dhawan both intent to complete there qualifications with in 2024. This will allow us to play a vital role in increasing the number of doctors training to become GPs and hopefully staying local to uplift the local workforce once they complete training. Dr Pickup is now a permanent member of the GP team having completed his final year training with the practice and accepting an invitation to join the team. I will make sure your feedback is passed to the Dr you met. Thank you again for your kind words
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Review titled Catch 22
Rated 3 stars out of 5
by Anonymous - Posted on 15 December 2023
Rang surgery 8.30. Needed urgent appointment for my wife with quite a serious iatrogenic arm thrombosis following probably unnecessary ct scan. None available. Told to use e-system. Did so. Waited all day for contact. Then message from wallace house that they we’re not receiving e-consultations. Result: spent 10 hrs in a&e. Doctors are busy (I’m one) but so are patients. Comments? What’s happened to whole person medicine?
Visited December 2023
Review titled Lea Wharf Medical
Replied on 22 December 2023
Good Morning Thank you for your review. It sounds like a very difficult day for you and your wife. I do hope you were able to access the care you needed at A and E. it may be that this was the most appropriate route for your care on this occasion but with out more detail I can not investigate the specifics. I would be very keen to do a full investigation to examine your experience. please do get in touch via e-consult or phone so we can understand more and explore your experience. The e consult is open Monday - Friday from 7 am - 1 pm daily and the phones from 8 am until 6.30 pm during the week. Please do not hesitate to get in touch if we can be of further help.
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Review titled Terrible communication
Rated 1 star out of 5
by Barbara corbett - Posted on 09 October 2023
Been trying to get called for E consultation for a week now. I have a very infected toenail and its painful. First E consult form was completely ignored. Second one had a text that minor injuries would call me tat morning. Nothing ...have sent the reminder form back twice now. Reckon my toe will fall off before I receive treatment!
Visited October 2023
Review titled Lea Wharf Medical
Replied on 05 January 2024
Good Morning, Please could you get in touch with us directly as the information we hold and the experience you express seem to have some differences. We would be very keen to explore these with you. Do call and speak to a Patient Service Manager so these can be fully explored.