Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Go somewhere else
Rated 2 stars out of 5
by Anonymous - Posted on 04 September 2024
I left an e-consult requesting a medical document over two weeks ago. This went ignored, and hence after the waiting period ended I contacted the surgery to request a response. They replied requesting I could supply them with a form to fill out (which I did, within 24 hours). Another week has now passed and I have received no correspondence. After trying to ring, the phone options do not offer the opportunity to speak to an administrative team or patient services unless it is about private work (option 1- appts, test results, 2- cancel appt, 3- private work, 4- other medical professionals). There isn’t a clear pathway for this situation which I imagine I am not alone in (previous GP practices offered both a patient service team and administrative assistance in their options). After sitting on the phone for a while (it doesn’t give a prediction of how long this will be or where you are in the queue), I left yet another e-consult requesting the document, however will now have to wait another week before potentially getting a response (given my previous experience - the only time I have used e-consult previously - I am worried this will be ignored and in a weeks time I will still have nothing). My patience is wearing thin and I now may miss the deadline to apply for the requirements I need with the medical document.
Visited September 2024
Lea Wharf Medical has not yet replied.
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Review titled Overall disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 02 September 2024
We have just moved to Hertford and want our GP close to the house and signed up with the practice in town. I just had my first appointment and was sent to a different location a 45 mins walk from where we live. Not Ideal as we don't have a car. I had the first appointment of the day and the doctor came walking in 8 minutes after my appointment should have started and I wasn't seen until 15 mins later. The doctor did not apologise for being late my visit lasted for about 5 mins and I left feeling like like I was an admin task he needed to get off his desk.
Visited September 2024
Review titled Lea Wharf Medical
Replied on 02 September 2024
Thank you for letting us know. we would like to understand a little more about your experience so we can fully investigate. Please do get in touch so we can look at this in more details and ensure nothing has been missed for you. We look forward to hearing from you direct.
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2024
I have a complex medical history, including mental health issues and a persistent problem. I followed the instructions to submit an e-consultation and provided my availability. However, the triage doctor chose a telephone consultation, which an admin member then scheduled. This proved inadequate, as I was informed during the call that I actually need a face-to-face appointment, and a weekend slot wouldn’t be suitable. I suggest the practice reassess its triage process, particularly if it has transitioned to a total triage system.
Visited August 2024
Review titled Lea Wharf Medical
Replied on 02 September 2024
Both national and local authorities are very keen that general practice offer total triage system to allow patient equitably allocated resources and access to services. you are right to point out that this can create different results. I am grateful for your feedback and am pleased you were contacted promptly and received a call. sometimes a GP call can then gather more information and thus necessitate an additional face to face consultation. We are working hard to reduce telephone consultations to a minimum and offer face to face when ever specified by patient or triage professional.
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Review titled Usual speedy and compassionate service
Rated 5 stars out of 5
by Stephen McEnally - Posted on 06 July 2024
A while since I have needed to use the surgery and this was another favourable experience. I needed urgent attention and the response was speedy and compassionate. Within a few hours I had an appointment with a paramedic. Please once again pass my praise and thanks to everyone concerned. You all do such a great job.
Visited July 2024
Lea Wharf Medical has not yet replied.
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Review titled Just joined and not impressed so far
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2024
Moved from another local practice and completed eConsult which promised a response by end of the following day. 5 days have passed and despite me triggering reminder messages to them every day I've heard nothing. Thought having my doc in town centre would be more convenient but doesn't matter where they are if they don't bother responding to patient's needs. Presumably only taking patients as they get paid more if they have more registered. Don't bother joining.
Visited May 2024
Review titled Lea Wharf Medical
Replied on 08 July 2024
Good Morning, I am sorry to hear that you have not had contact. This is far from our usual standards. Please do get in touch so that we can investigate and make sure our process is working and offers safe care. Unfortunately I am unable to investigate your care without more details so the specifics can be audited. We have a complaints officer and and Patient service manager who would be very keen to explore the service you received and understand why you have not heard from us. We look forward to hearing from you so this can be resolved and to ensure you receive the appropriate care.
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Review titled Great nurse
Rated 3 stars out of 5
by Anonymous - Posted on 22 May 2024
I was texted and called to offer a "health check" after having some blood tests. The nurse at Lea Wharf Medical was calm, kind, attentive and thorough. She listened to a couple of unrelated issues and did her best to help support me to see the right people, and explained everything clearly related to my health check. I wanted to say a special thank you for doing a great job to her but I'm not allowed to leave a name in this review.
Visited May 2024
Review titled Lea Wharf Medical
Replied on 02 September 2024
Thank you very much for this lovely review of the nurse you met. Health checks are a great opportunity for us to gather information about your health and review risk of long term conditions. I am pleased you took up the opportunity for ths valuable appointment.
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Review titled Very quick
Rated 5 stars out of 5
by Sandra Oreilly - Posted on 30 May 2024
Was very impressed with the quickness of my illness the service was excellent I received results very quickly
Visited May 2024
Review titled Lea Wharf Medical
Replied on 08 July 2024
Thank you for your kind words Sandra. I am delighted to hear you have received prompt service and appropriate care. |I will ensure the specific team you dealt with are aware of the feedback.
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Review titled Amazing care
Rated 5 stars out of 5
by Eszter O'Donoghue - Posted on 17 April 2024
I wanted to leave a review about this amazing surgery before I had to say goodbye because of relocation, and I have to particularly mention one doctor - the one who was looking after me- , and whose name I am not allowed to mention but hopefully this review will get to her and she will know about it. She was most helpful in a very difficult time, helping me every way she could. Despite of us two never actually meeting face to face, her voice was always reassuring, always following up after every appointment and checking on my well-being. It is really hard to say goodbye to such a lovely person as she is! I wanted to say a huge thank you , hoping this message will reach her, and she would know how much all of her help meant for me. Thank you ever so much again to her and to the whole surgery team for all the help.
Visited April 2024
Review titled Lea Wharf Medical
Replied on 02 September 2024
Thank You Eszter, We are delighted to have provided you the care you require and that you have had such a positive experience. Thank you very much for taking time to share your experience. We wish you the very best for your future.
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Review titled Really helpful staff on reception.
Rated 4 stars out of 5
by Pamela King - Posted on 19 March 2024
I went to reception with a few queries which were dealt with in a helpful friendly manner. It makes a difference to come to reception and have a person that listens and is helpful. Thank you
Visited March 2024
Review titled Lea Wharf Medical
Replied on 19 March 2024
Thank you very much for the kind feedback. I am very happy to hear that you enjoyed the experience of visiting Lea Wharf and found the team helpful.
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Review titled Great practice-
Rated 5 stars out of 5
by Giuliana Bewick - Posted on 25 March 2024
Just wanted to say how much I appreciate the help and kindness of the doctors- in particular a doctor who works via telephone consultation and also a doctor who came to my rescue when away this weekend and concerned about not having enough anti inflammatory eye drops post eye surgery. They go the extra mile- which makes all the difference. Lately I have also found the telephone receptionists to be very helpful and considerate. Thank you to all of you!
Visited March 2024
Review titled Lea Wharf Medical
Replied on 25 March 2024
Thank you very much Giuliana, What a lovely message, Thank you very much for sharing the experience. We love to do our job well and are always striving to go the extra mile. I think the new location has had a positive impact on the team who work very long hours on the phones often taking in excess of 700 call in a day as well as dealing with e-consults and walk in patients. I hope that we are able to continue to build on the service level as we get used to our new homes and enjoy the huge advantages we can offer patients with safe accessible premises. your feedback help us to celebrate what we get right as well as examine any mistakes and seek improvements in our services. Thank you again for your feedback. The team will be thrilled to now they looked after you so well.