Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great doctor
Rated 5 stars out of 5
by Sharon - Posted on 19 February 2024
I see Dr lemon this morning and must say she has a really good bedside manner, explains well and through .. brilliant
Visited February 2024
Review titled Lea Wharf Medical
Replied on 21 February 2024
Dr Lemon will be very happy to learn that you were comfortable with the care and service she provided . I will ensure the feedback is passed on. Thank you for taking time to share your experience with us.
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Review titled Nice new location
Rated 5 stars out of 5
by Nicky.Lermyte - Posted on 21 February 2024
Love the new location..fresh modern spacious and clean 👌 the staff were friendly and pleasant....this is an 100% improvement on the old site
Visited February 2024
Review titled Lea Wharf Medical
Replied on 26 February 2024
Thank you very much Nicky, Your kind words will be very well received and shared to our team. The team are excited to deliver new services from Lea Wharf following our relocation. We are already seeing the benefit of more rooms and more clinics and being able to provide appointments in a convenient location with additional services. We are grateful you took the time to share your experience.
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Review titled Swift Nurse Service
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2024
Visited on the first day they opened for a nurse visit. Was seen quickly and efficiently. It remains to be seen if its any easier to book an appointment with a doctor here so I'm reserving judgement.
Visited February 2024
Review titled Lea Wharf Medical
Replied on 26 February 2024
Good morning and thank you for your response. I am pleased you liked the new practice location and were seen quickly and efficiently by the nurse team. I look forward to providing you with reassurance GP appointments are available via the e consultation service or talking to a member of the team if you are unable to access this service . Thank you for taking the time to share you experience.
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Review titled New practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2024
Very helpful and friendly staff, Doctor was extremely helpful too. Unfortunately they were running a little late which was a little annoying because I was told to get there in 25 minutes which I did, then found myself waiting half an hour.
Visited February 2024
Review titled Lea Wharf Medical
Replied on 26 February 2024
I am very pleased to learn you were given an appointment so quickly and apologise for any unforeseen delay to that appointment. Thank you very much for sharing the experience and letting us know the GP was extremely helpful. I will pass your feedback to the team who will be very grateful to know they provided a prompt appointment. This first week we have a had a few delays in some GP clinics as the team have tried to accommodate patient and staff getting used to the new location and changes.
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Review titled Lovely practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2024
The newly built gp surgery is beautiful, clean, tidy & a breath of fresh air. The doctor my son see today was absolutely brilliant, well explained and caring.
Visited February 2024
Review titled Lea Wharf Medical
Replied on 21 February 2024
I am very pleased that you were happy with the service and care for your son. We have been working hard in the background for some time to prepare the new site and after a final weekend push we opened on Monday with full services back on track. I am glad you were able to use the system to get an appointment for your son and like the new site.
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Review titled Fantastic Trainee Doctor
Rated 5 stars out of 5
by W Williams - Posted on 03 January 2024
I just wanted to say what a super trainee doctor we saw today. She was thorough, caring, listened to my concerns, patient and reassuring. All the qualities you required to become a fantastic doctor - thank you.
Visited January 2024
Review titled Lea Wharf Medical
Replied on 05 January 2024
Thank you very much for your feedback. We have been truly blessed to have such wonderful drs in training with us and I am delighted to hear that your experience was so positive. Being a training practice allows us to provide support and mentorship to drs who wished to specialise and become the GPs of the future. We have a number of GPs who are also qualified GP trainers and more on the way so that we can provide further teaching opportunities in the future. Dr Kuruvatti and Dr McLees are currently able to support the trainees and Dr Shah and Dr Dhawan both intent to complete there qualifications with in 2024. This will allow us to play a vital role in increasing the number of doctors training to become GPs and hopefully staying local to uplift the local workforce once they complete training. Dr Pickup is now a permanent member of the GP team having completed his final year training with the practice and accepting an invitation to join the team. I will make sure your feedback is passed to the Dr you met. Thank you again for your kind words
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Review titled Catch 22
Rated 3 stars out of 5
by Anonymous - Posted on 15 December 2023
Rang surgery 8.30. Needed urgent appointment for my wife with quite a serious iatrogenic arm thrombosis following probably unnecessary ct scan. None available. Told to use e-system. Did so. Waited all day for contact. Then message from wallace house that they we’re not receiving e-consultations. Result: spent 10 hrs in a&e. Doctors are busy (I’m one) but so are patients. Comments? What’s happened to whole person medicine?
Visited December 2023
Review titled Lea Wharf Medical
Replied on 22 December 2023
Good Morning Thank you for your review. It sounds like a very difficult day for you and your wife. I do hope you were able to access the care you needed at A and E. it may be that this was the most appropriate route for your care on this occasion but with out more detail I can not investigate the specifics. I would be very keen to do a full investigation to examine your experience. please do get in touch via e-consult or phone so we can understand more and explore your experience. The e consult is open Monday - Friday from 7 am - 1 pm daily and the phones from 8 am until 6.30 pm during the week. Please do not hesitate to get in touch if we can be of further help.
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Review titled Terrible communication
Rated 1 star out of 5
by Barbara corbett - Posted on 09 October 2023
Been trying to get called for E consultation for a week now. I have a very infected toenail and its painful. First E consult form was completely ignored. Second one had a text that minor injuries would call me tat morning. Nothing ...have sent the reminder form back twice now. Reckon my toe will fall off before I receive treatment!
Visited October 2023
Review titled Lea Wharf Medical
Replied on 05 January 2024
Good Morning, Please could you get in touch with us directly as the information we hold and the experience you express seem to have some differences. We would be very keen to explore these with you. Do call and speak to a Patient Service Manager so these can be fully explored.
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Review titled Embarrassing
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2023
This surgery should be embarrassed of themselves. You can’t even get an appointment because none of their contact measures actually function. Every time I have gone on econsult it says there are no appointments; is this an error on your system or actually the case? If you submit a message through the NHS website it doesn’t work and just says ‘forbidden’. If you email them via the email address on the NHS it says the email address isn’t monitored so what is the point in even having it stated as a contact method? If you call you can’t get through. This is an absolute joke and the surgery should be ashamed of themselves for not having appropriate contact measures in place. If you even get an appointment, expect to be seen late even if you’re the first appointment of the day. How can you be running late on your first appointment of the day?!? This surgery needs a serious overhaul!
Visited October 2023
Review titled Lea Wharf Medical
Replied on 22 December 2023
Good Morning, Thank you for your feedback. It would be great if you could get in touch with us direct by giving us a call and talking to a team leader. we would love to talk you through how to get in contact . You can use the call back service to avoid waiting on the phone and retain your place in the queue. From the details in your message it seems like you may be accessing a different site to our website as the e consult does not give automated responses about appointment availability. Any response you have would either be a personalised text email or phone call depending on your preference. Please do get in touch so we can investigate this further with you. I know that we can be busy and I understand this can cause frustration but the more we understand about your experience the more we can use this to influence future service development. You also mention that we have run late in a clinic, this can be a reality as the services we deliver can call for us to be responsive to the dynamic needs of patients and we too sometimes have unplanned staff absence. I am very sorry if this has impacted on an appointment for you , we usually apologise for this in the moment and offer an explanation. Please do not hesitate to get in touch and speak to a team leader should you wish to have your concerns investigated and a personal response.
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Review titled Impossible to contact
Rated 2 stars out of 5
by Anonymous - Posted on 22 September 2023
After the Secretary left a voice mail asking for me to contact her back earlier today, I tried for nearly 2hrs to get through to the surgery. The Secretary had asked that I call back on their number and choose the Secretary option. I assume she meant option 3 as there isn't actually a Secretary option on the recording. The first try my call was cut off after 10mins of waiting, the second try I waited for over 35mins before a recording played saying that they could not put me through and asking me to phone back or try a bypass number. I have no idea what the bypass number is. The third try I phoned the main number again and then chose option 1 in the hope that I could actually get through. I waited for over an hour and when I finally got through the receptionist seemed aloof when I mentioned that it had taken so long to get through. Then when I asked to speak to the Secretary I was put on hold again for a few more minutes to then be told the secretary had left for the day. It was more frustrating to find out that the call was to confirm an email address for a referral that we spoke to someone about a week ago. I am not sure why this was not checked at that point, but also assume that this means the referral has not been put through yet, a week after getting in contact with the surgery and on that occasion we also had to wait for over an hour to get through. All of this unfortunately could not be done on the e consult system that is constantly referred to on the phone recordings. It would be great if this could be looked into, to improve the service. And some greater understanding from the call staff would be appreciated, after waiting nearly 2hrs I was not impressed with the response unfortunately.
Visited September 2023
Review titled Lea Wharf Medical
Replied on 22 December 2023
Thanks you very much for sharing your experience. It does sound very frustrating. The call back service can help if you are busy to avoid hanging on the phone. The secretary team are just trailing a new phone system as we recognise there have been some difficulties with contacting this team. E-consults timings have been changed to respond to the safety challenges flagged by patient after the volume re received created lengthy waits for response. they are now open form 7 am until 1 pm daily and we are able to manage these within a 48 hour response time. I hope this reassure you that we continue to look for improvements but if you would like a more in depth examination of your concerns please do not hesitate to get in touch and speak to a team leader who can then investigate and respond personally to you. Thank you again for your feedback