Laurel House Surgery
12 Albert Road, Tamworth, Staffordshire, B79 7JNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Goodness what a turn Around! Thank you
Rated 4 stars out of 5
by Kate - Posted on 22 July 2024
I went in the surgery to make an appointment the reception staff were just so lovely and most helpful . I mentioned this to my husband saying Goodness , I don’t know what has happened but Laurel House is so much better ! A few days later I was seeing my new Doctor, again so kind and helpful, again much impressed . I felt my confidence coming back as it has been absolutely awful for the last few years especially when my daughter so poorly and bed ridden with Hyperemesis gravidarum . My feedback at that time reflected how devistated and worried we all were and how badly we were treated. Only last year I tried to move surgeries , having been with Laurel House Dictors since 1950 as I was so worried about being ill ! Now it is like old times and I am no longer afraid of me or any of the family being poorly! So a big well Done to Laurel House please keep it up ! Big thanks to you all ☺️
Visited July 2024
Review titled Laurel House Surgery
Replied on 22 July 2024
Hi Kate, Thank you so much for taking the time to write such a lovely review! We strive to provide a high standard and it's great to have such feedback indicating we are achieving our goals. Kind regards. Sue Rogers Business Manager
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Review titled Dire place
Rated 1 star out of 5
by Dawn Young - Posted on 03 April 2024
Ringing from 8.00am today, 20 in the queue, after 20 minutes of ringing and I'm still number 20 in the queue. I took the option of a callback "when a member of staff was free" 5 hours later still no callback. This GP practice should be investigated it's an absolute disgrace. I should of had a follow up review for medication, but as I'm unable to get appointments I just request repeat prescriptions which are issued no questions asked. Yet this practice advertised for new patients to sign up.
Visited April 2024
Review titled Laurel House Surgery
Replied on 08 July 2024
Unfortunately we did have a technical problem with the telephone call back which has now been resolved. If you have any issues regarding the service you have received, please do contact the practice directly so that your issues can be addressed on an individual basis.
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Review titled Appalling.
Rated 1 star out of 5
by Karen Kellett - Posted on 19 December 2023
This practice was so bad I left and joined another. The difference is refreshing. However the problems did not stop there. Having notified Laurel House of my change they failed (for 4 1/2 month) to notify the NHS National Records Office. This meant all copies of letters, generated by hospitals, did not get sent to my present GP practice. This kept them 'out of the loop' regarding my treatments. Don't join this practice as I feel it is unfit for purpose.
Visited December 2023
Laurel House Surgery has not yet replied.
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Review titled Listening practice
Rated 5 stars out of 5
by C Harvey - Posted on 20 September 2023
There was an ongoing family issue which has been resolved because the practice took the time to listen and understand and action. The staff are always very friendly and the practice will do everything to support you.
Visited September 2023
Review titled Laurel House Surgery
Replied on 18 October 2023
Thank you for your kind words; the practice strives to achieve high standards and I am pleased we were able to assist you.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Disgusted - Posted on 30 May 2024
It is impossible to get an appointment, currently 3 weeks to be able to see anyone. How is this acceptable? The practice have moved everything online, presumably so they don’t have to speak to anyone. So apply online for an appointment, wait 3 days if you’re lucky to maybe get an appointment in 3 weeks time. Absolutely disgusting.
Visited May 2023
Review titled Laurel House Surgery
Replied on 08 July 2024
If you have any issues regarding the service you have received, please do contact the practice directly so that your issues can be addressed on an individual basis.
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Review titled Nursing team warm and reassuring
Rated 4 stars out of 5
by EmB - Posted on 17 March 2023
I attended for a cervical screening test. The Nursing Manager, who completed my test was warm, personable and reassuring. She made what can be an awkward and unpleasant test quick and easy and I felt safe and comfortable.
Visited March 2023
Review titled Laurel House Surgery
Replied on 29 August 2023
Dear EmB, Thak you for taking the time to submit a review and for your kind words. I am delighted that our Nursing Manager made you feel at ease. Your comments have been passed on. Kind regards. Sue Rogers Business Manager
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Review titled compassion itself
Rated 5 stars out of 5
by Julie Smith - Posted on 27 March 2023
This surgery, where I am a patient, agreed to look after my close relative for end of life care at my address. I felt we were so supported by the GP practice during this incredibly stressful and emotionally challenging time as a family. The reception team were so compassionate when I reached out for help with the process or with accessing medical input for symptom control. The doctors and physician assistant were kind and I felt confident that we were in good hands.
Visited March 2023
Review titled Laurel House Surgery
Replied on 29 August 2023
Dear Julie, Thank you for taking the time to submit a review and for your kind words. I am please the Practice was able to help you and your relative during, what I am sure was, a very stressful and emotional time. Your feed back has been passed onto the team. Kind regards. Sue Rogers Business Manager
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Review titled Excellent Staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
As a new patient to this practice and having had an accident which could be serious, all the staff from receptionists through to the physician associate couldn't have been more helpful even though this is still ongoing I have confidence in this practice and staff
Visited January 2023
Review titled Laurel House Surgery
Replied on 29 August 2023
Dear patient, Welcome to the Practice! Thank you for taking the time to submit your kind comments which have been passed onto the team. Hopefully we will continue to reach your expectations. Kind regards. Sue Rogers Business Manager
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Review titled Still difficult to get an appt, even for urgent problems...
Rated 4 stars out of 5
by MS001 - Posted on 28 December 2022
As above, but I finally managed (with the assistance of a very pro-active senior member of the Reception staff. Thank you!) to get a phone call from a Dr - then an immediate appt with her - for my wife who was in great discomfort. The Dr was very helpful and kind - confirming that the problem was unlikely to be related to her existing cancers - and giving her the much-needed antibiotics, along with a follow-up appt to check that all was well. (It was, thankfully, as this was just before Xmas.) I have also just had very positive interactions with both the practice pharmacist and then another female Dr, who was very proactive and helpful. I get the feeling that, having gone through a bad patch, Laurel House has some new staff who are trying hard to improve their service to patients. Long may this last!
Visited December 2022
Laurel House Surgery has not yet replied.
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Review titled Impossible to make an appointment
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
I am a working mother and at the time you are supposed to call for an appointment I am taking the kids and then off to work. I attempted to pop in to make an appointment for the future - this was not an option. I emailed complaining being told I can make an appointment over the internet or email - not possible. If you actually want a good service do not register with this doctors!!
Visited November 2022
Laurel House Surgery has not yet replied.