Latham House Medical Practice
Sage Cross Street, Melton Mowbray, Leicestershire, LE13 1NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outrageous wait times
Rated 2 stars out of 5
by Anonymous - Posted on 28 December 2022
I waited twice in one day to book an emergency appointment with a Dr/nurse. The wait time for the first call was 1.5hrs that’s on hold waiting to be answered. I was told that I needed to phone back after 1pm. This call was 2hrs to be answered. I’m sure there were a high no. Of calls but this strongly suggests to me that Latham house does not have the capacity, leadership or intent to meet the needs of a growing community. Whilst the staff that dealt with my call were professional, the service that should be provided is greatly lacking. I would continue but feel too I’ll.
Visited December 2022
Review titled Latham House Medical Practice
Replied on 19 January 2023
We are sincerely sorry to read of your experience. Demand for our on the day (IAC) service was exceptionally high in December alongside reduced staff numbers due to illness. The IAC department handle clinical concerns that cannot wait for a routine appointment but it's important to note that this is not an emergency service. Anyone experiencing a clinical emergency should contact 111 or 999 appropriately for their concern. When patients contact us by phone, we offer patients the option to have a call back. This enables the caller to hang up and their queue position is held until they reach queue position 1 when a call handler will return the call and handle the enquiry. Our aim is to minimise call wait times, with a focus on peak call times. Unfortunately, exceptional circumstances can result in longer call waiting for which we sincerely apologise. Please be aware of the alternative ways to get in touch with the Practice for patient convenience. Urgent needs should always be a phone call to 01664 503000 Routine appointments on email to: llricb-llr.general.enquiries@nhs.net or online at https://www.lhmp.co.uk/engage-consult/ Prescription queries on email to lhmp.prescription@nhs.net We hope this supports your future contacts with the Practice
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Review titled First class service and communication
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2022
Following recent concerns about potential gut health, I used the online "Engage Consult" service. I was very impressed with the ease of use and the follow up telephone consultation with my GP. Following this blood tests were arranged to test for a wide range of potential gut health conditions. On a personal note, I am delighted that these were all "Negative". However, I would like to send my heartfelt appreciation to the all staff at Latham House Medical Practice I talked to about the tests and the results. It is testimony to their professionalism and their dedication that some of this communication was made at 7.30pm on a Friday evening. I have nothing but praise for my GP and all staff at Latham House Medical Practice and will continue to speak highly of the excellent service they provide. Thank you once again!
Visited December 2022
Review titled Latham House Medical Practice
Replied on 22 December 2022
Thank you for taking the time to share your positive feedback on our services and support to you. Your comments will be shared with the whole team at the Practice. Thank you
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Review titled Horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
Went for appointment today and doctor wasn't in for the appointment I made 3 weeks ago and was told I have to wait another 3 weeks for another appointment. Absolutely shocking
Visited November 2022
Review titled Latham House Medical Practice
Replied on 16 November 2022
We are sincerely sorry to read of your experience. We are communicating with patients to inform them that increased volumes of staff sickness may impact on some appointments. In the unfortunate instances where we may need to cancel an appointment, we aim to do this with as much notice as possible. We text the patient or send a letter to keep patients informed. If possible, we also offer an alternative (earliest available) appointment. Yesterday (15.11.22) we did not cancel any GP appointments. If you would like to get in touch with us directly at latham.complaints@nhs.net we would be happy to investigate your experience and provide you with a full explanation. This would also enable us to look at your specific experience and take learnings from it. Thank you for sharing your feedback