Larwood Surgery
56 Larwood Avenue, Worksop, S81 0HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service and support
Rated 5 stars out of 5
by Mrs Bowers - Posted on 14 December 2022
I wanted to leave a review following the excellent service we received. The receptionist was so helpful and went out of their way to ensure my child could get the prescription needed for antibiotics. The receptionist was kind and understanding, calling me back to check if we had managed to locate anywhere that stocked antibiotics and liaising with the GP to ensure the correct prescription was sent to the correct pharmacy. Without this support we would have really struggled to get the antibiotics yesterday. The receptionists kindness and help were really appreciated when we were feeling so upset and anxious. I also know the surgery was extremely busy which must have been very difficult for all staff working there.
Visited December 2022
Review titled Larwood Surgery
Replied on 19 December 2022
Dear Mrs Bowers Thank you for taking the time to feedback on the service our Receptionist provided for you. We very much appreciate feedback good or bad and always strive to deliver the best service we possibly can to our patients. We are very happy to hear your experience was a positive one and thank you once again for taking the time to post your comment. Kind Regards, Carrie-Team Leader
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Review titled Needed to see a Dr
Rated 4 stars out of 5
by Miss hall - Posted on 02 December 2022
Today I have tried to ring in and was in a que of 20 I have also tried to use the online tool but it was closed .I got someone to take me down to try and get it this was just before 5:00pm and I got told they were full and not seeing any one else. I got told I had to wait till Monday when my chest is hurting when I caugh am not happy about this !!!!
Visited December 2022
Review titled Larwood Surgery
Replied on 05 December 2022
Dear Miss Hall, Thank you for taking time to give us your feedback. We are sorry to hear of your experience last week and understand your frustration. Currently we are experiencing a very high demand with the winter season upon us. Our Clinicians are working tirelessly to see as many patients both face to face and with telephone consultations as they possibly can. However, we too have staff sickness and that together with the National shortage of GPs, is proving challenging for us. Therefore, in the best interests of our Clinicians and patients safety, we felt it necessary to request the help of the 111 service and close down our appointments. We know this is not an ideal situation but all things considered, this was our only option. We apologise that you were not told to contact 111 as that was our process and hope you have now been seen. -Larwood Surgery
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Review titled Total waste of time
Rated 1 star out of 5
by Alan Heslop - Posted on 19 October 2022
This is the third month that a repeat prescription has not been sent to the chemist and I have had to go into my local surgery to see why a prescription has not been sent to the chemist and all i get is that i will sort it out but it never happens. Why they get these awards for the best surgery i don't it is not for being good at there job
Visited October 2022
Review titled Larwood Surgery
Replied on 25 October 2022
Dear Mr Heslop Thank you for taking the time to leave your feedback, I am sorry to hear you have been having problems ordering your prescription. In order for me to look in to this more closely and to fully understand what has gone wrong please feel free to contact the practice and ask to speak to me directly. Hopefully with further information we can rectify any issues so you do not have any problems moving forward. Thank you, Carrie-Team Leader