Larwood Surgery
56 Larwood Avenue, Worksop, S81 0HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unacceptable!
Rated 1 star out of 5
by Mr TG Cullen - Posted on 06 September 2024
My wife has various health issues. This morning, rather than wait in the phone queue (you are no 20 please hold) she went to surgery 8am to seek an appointment to see GP. Receptionist took details and said face to face appointment 2.15 today. We returned home. shortly after that wife received text message saying appointment cancelled re-scheduled for 19th September !. My wife was upset and we returned immediately to surgery. By this time my wife was very distressed and after intervention by one of the receptionists was seen by a Health Practitioner (not a doctor) who carried out some basic tests and offered advice. I asked at reception if I could have an appointment to see practice manager and was told she doesn`t do appointments and anyway she`s `too busy`....what arrogance!....maybe she was working from home We have been with Larwood for 32 years and certainly since covid service has gone down the pan. I also notice from Larwood website almost all the doctors are part time - some only working one day a week. Whilst accompanying my wife along the corridor to see the health practitioner I noticed hardly any of the doors said `doctor` almost all said `health practitioner` or `nurse practitioner`. In the past year good doctors like * and * have left.....what is happening at Larwood....you have a plaque up saying CQC rating `excellent`.....that must have been an old assessment because you current service is anything but.
Visited September 2024
Review titled Larwood Surgery
Replied on 10 September 2024
Dear Mr Cullen Thank you for taking the time to share your feedback with us. We sincerely apologise for the frustration you’ve experienced in trying to secure a GP appointment. Like many practices, we are currently facing significant challenges due to a national shortage of GPs. Despite these pressures, please be assured that our team includes both GPs and highly qualified Advanced Clinicians who are dedicated to providing excellent care to all our patients. Regarding your experience when asking to speak to the Practice Manager, we are truly sorry that you were told she was too busy. While our Practice Manager does manage a busy schedule, the usual process is to initially speak with an Office Supervisor, who are well-trained to address concerns such as yours. We regret that this was not properly communicated to you at the time. If your wife would like to contact us to review your feedback on an individual basis, please email us at nnicb-bassetlaw.lhpfeedback@nhs.net . Please ask her to inform us, of her full name, date of birth, and address. A member of our feedback team will carefully review the details and respond to your questions as soon as possible.
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Review titled Empty promises
Rated 1 star out of 5
by Janine - Posted on 02 September 2024
Well where do I start. Twice visited and 1 phone call conversation with severe leg pain and pins and needles emulating into my back given exercises to do at home and nothing else 🟰 Resulting in a trip to A&E (4th Aug) as I could hardly walk or bend at this point let alone do any of the exercise. Yippee I saw a doctor who examined me and diagnosed sciatica and explained you cannot do exercised without the right pain, management, prescribed pain relief and sent a letter to Larwood to follow this up ……….. Oh dear. Tried to get in touch with Larwood for a week after my A&E visit at 8am using the online access tool which seems to be always down. When I eventually got through I was given a rediculous date of three week hence or told to come back in person at 8am and line up outside, which I did. I go an appointment for Tuesday and now they’ve cancelled that until Friday due to unforeseen circumstances. This is rediculous it is nearly 4 weeks since my visit to A&E and my pain management isn’t sorted. I suffer with rheumatoid arthritis so pain is an issue anyway but Larwood you seem to not give a jot about your patients or maybe it’s just this one!
Visited August 2024
Review titled Larwood Surgery
Replied on 04 September 2024
We are sincerely sorry to receive your comments as the service you describe is clearly not the standard we would like to deliver. It is widely known that systems within the NHS are under immense pressure and in primary care this is no different. Unfortunately, we do on occasion have to turn our Medical Online Access Tool (OAT) off when we have reached capacity for appointments. When this occurs, we ask our patients to contact us by phone if they feel the need to be seen urgently. Every patient who requests an urgent appointment is triaged by a clinician. From there they will either be given an urgent appointment, advised to attend A&E, advised that is not urgent for the day and to book a routine appointment or signposted to an alternative service. If you would like us to look at your feedback on an individual basis, please send an email to nnicb-bassetlaw.lhpfeedback@nhs.net and include your full name , date of birth and address. Kind Regards Team Leader
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Review titled Appalling
Rated 1 star out of 5
by sam - Posted on 06 August 2024
Having to fight at 8am for an appointment is disgraceful What about the people who work, i cant remember the last time i had an appointment but what a shocking disgrace this has all come too, cannot book online as it closes at a certain time, cannot call at 8am as i work, no wonder the hospitals are full, nobody ever in a waiting room at the surgery
Visited August 2024
Review titled Larwood Surgery
Replied on 07 August 2024
Dear Sam, We are sincerely sorry to receive your feedback as the service you describe is clearly not the standard we aim to deliver. As you are probably aware the NHS System is under immense pressure at the current time. Primary care is the front door to many of those NHS services so, for us in general practice, these pressures are even greater. Due to complaints of this nature, we have recently commenced a process of asking our reception team to record the number of patients they are unable to offer an appointment to. This will allow us to do further mapping of our capacity to attempt to improve our services. Our appointments open at 8am for telephone and online bookings. They can also be booked via visiting reception. Due to the current demand facing the surgery for appointments, we would advise contacting the surgery as early as possible. We appreciate many of our patients work and so we allow friends and family to book the appointments on behalf of our patients. We aim to keep our online access tool turned on as long as possible and only turn this off if we reach capacity for the day or if we have limited appointments due to clinician illness. We also book appointment in advance and are open late nights and weekends to accommodate those unable to attend during our normal hours. As our surgery do many triages via telephone and home visits the footfall into surgery can be low at times, and so you may see less patients waiting in the surgery. However, we have recently introduced patient choice which offers more face to face appointments and so we expect to see an increase of footfall. If you wish to discuss this further, please could we ask that you contact the Surgery Team Leaders via 01909 500233 or nnicb-bassetlaw.lhpfeedback@nhs.net.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2024
Having been ill since January. No help from nurses or reception. Finally saw a doctor in Apr told me to come back if no better. Can't get an appointment. I've even been down to reception no you have to ring in the morning. Surely why don't you go back to working before covid as it worked.
Visited June 2024
Larwood Surgery has not yet replied.
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Review titled Great
Rated 5 stars out of 5
by Kate - Posted on 19 June 2024
Nurse listened to me and made me feel a lot more at ease. I was very impressed with the communication and the fact that she actually listened to me.
Visited June 2024
Review titled Larwood Surgery
Replied on 24 June 2024
Dear Kate Thank you for taking the time to share your experience with us. We are delighted to hear that one of our nurses made you feel at ease, listened attentively, and communicated effectively during your visit. Our team strives to provide compassionate and high-quality care. Your positive feedback is truly appreciated and will be shared with the nurse and the team. Thank you Hayley
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Review titled Great Nurse
Rated 4 stars out of 5
by Janet Haughey - Posted on 21 June 2024
Spoke to nurse for medication revue. She was great, went through all relevant concerns. She suggested other things I could do to help with my symptoms. Made me feel more optomistic about my problems. You ask if I was happy about making phone call, I didnt, she rang me. Would like to see or speak to a doctor at some point, but am always refered to someone else. Continuety of a doctor would be more appropriate for an ongoing problem.
Visited June 2024
Larwood Surgery has not yet replied.
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Review titled Great care if it’s something simple
Rated 3 stars out of 5
by Anonymous - Posted on 19 June 2024
Several visits I felt the doctors was too quick to judge without taking time to Listen to the whole symptoms
Visited June 2024
Review titled Larwood Surgery
Replied on 20 June 2024
Dear Patient Thank you for taking the time to leave your feedback, I am sorry to hear you are disappointed with the level of care you received. Could you send an email to nnicb-bassetlaw.larwoodsurgery@nhs.net providing further details and we will investigate further. Kind Regards Larwood Health Partnership
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Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2024
Had annual review today. The appointment was easy to book by the online booking system. Appointment was on time and the support worker was efficient, friendly explaining the procedures beforehand. I have found this GP practice to be very efficient. Would definitely recommend this practice.
Visited June 2024
Review titled Larwood Surgery
Replied on 24 June 2024
Dear Patient Thank you for taking the time to leave your feedback All feedback is important to the organisation, to help us understand any issues and make any changes where needed. Positive feedback is extremly welcomed, it is lovely to be able to feedback to all the teams. Thank you, Carrie-Team Leader
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Review titled Lovely nurse
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
After not feeling great and then speaking to one of the nurses today she made me feel better and medication prescribed
Visited June 2024
Larwood Surgery has not yet replied.
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Review titled Consideration, kind and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
In my many years of visiting doctor surgeries, I have never received such kindness and consideration from all departments. The reception team were so helpful and the doctors considerate, efficient, informative and allocated time for me to offload my concerns etc. Thank you so much !
Visited June 2024
Review titled Larwood Surgery
Replied on 10 June 2024
Dear Patient. Thank you so much for taking the time to document your recent visit. We are pleased you had a positive expirence Your feedback has been sent to the whole team Thank you, Carrie-Team Leader