Larwood Surgery
56 Larwood Avenue, Worksop, S81 0HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 15 October 2024
Using new appointment system was unable to find my symptoms receptionist was extremely helpful but I have to say I am not impressed with the system it’s too long and extremely frustrating took half an hour to get an appointment. Easier to get an appointment but it takes far to long and not enough symptoms to choose from
Visited October 2024
Review titled Larwood Surgery
Replied on 18 October 2024
Dear Patient. Thank you for taking the time to leave us your feedback. As the Smart Triage system is new, we are always looking for feedback/ways to improve. We are pleased you did find it easier to get an appointment once navigated through the system and that a receptionist was able to help you with this. We have actively ensured more admin staff are on hand to help patient’s with the new system. If you would like to offer any more specific feedback, please do not hesitate to contact us. Thank you, Carrie-Team Leader
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Review titled Kind, efficient staff
Rated 5 stars out of 5
by Ollie B - Posted on 07 October 2024
I really wish to say 'Thank you' for a very friendly staff and the Doctor who attended to my problems. It is so important to older people, who have no other family in the area, to receive prompt and friendly attention. We are so grateful ! Thank you so much!
Visited October 2024
Review titled Larwood Surgery
Replied on 09 October 2024
Dear Ollie B Thank you so much for your kind words. We are grateful for your feedback and are delighted to hear that you had such a positive experience with our staff and doctor. It means a lot to us to know that we could make a difference, especially to those in our community who may not have family nearby. We strive to provide prompt and friendly care to everyone. We appreciate your gratitude and will share your thanks with our team. If there's ever anything more we can do for you, please don't hesitate to reach out to us again. Kindest Regards Larwood Surgery
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Review titled No good for mental health services
by Anonymous - Posted on 23 September 2024
My partner has called up twice now due to his mental health. He has explained how he can’t keep his head above water, how he can’t sleep or eat, and other things I don’t want to say here. His only response was “there’s a 6 week wait” and so he waited, and when he called again they said “try again in the morning” - he has even said he doesn’t even want to see a GP, He only needs a call back but they can’t (won’t) even do that!
Visited September 2024
Review titled Larwood Surgery
Replied on 23 September 2024
Dear Anonymous, Thank you for sharing your experience, and I’m truly sorry to hear about the difficulties your partner has faced in seeking support. Could you please ask him to send an email to nnicb-bassetlaw.larwoodsurgery@nhs.net with further details so we can investigate this further? In the meantime, if your partner is feeling overwhelmed and cannot wait for his appointment, there are a few alternative routes that may offer more immediate help: 1. Encourage him to contact a mental health crisis line. The new NHS 111 Mental Health service is available, or alternatively, The Samaritans offer confidential support at 116 123. 2. For urgent needs, please reach out to the local crisis team, which provides same-day support. The number for our local service is 08081 963 77. 3. If you feel that your partner is at immediate risk, please don’t hesitate to visit A&E or call 999 for emergency assistance. 4. Ask him to contact Nottinghamshire Talking Therapies services, this is a self referral service. The web site is Nottinghamshire Talking Therapies (notts-talk.co.uk)
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2024
I was told I needed to speak to a doctor about my MRI result just over a week ago, they didn’t have any appointments left so said someone would be in touch. I’ve been sent a link today to book and see someone and I could pick who I saw which was great.
Visited September 2024
Review titled Larwood Surgery
Replied on 27 September 2024
Dear Anonymous, Thank you for taking the time to share your feedback. We’re glad to hear that you found the process of booking your appointment straightforward and that you were able to choose who to see. Providing a good service is our priority, and it's wonderful to know that we met your expectations. Kind regards, Team Leader
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Review titled Unacceptable!
Rated 1 star out of 5
by Mr TG Cullen - Posted on 06 September 2024
My wife has various health issues. This morning, rather than wait in the phone queue (you are no 20 please hold) she went to surgery 8am to seek an appointment to see GP. Receptionist took details and said face to face appointment 2.15 today. We returned home. shortly after that wife received text message saying appointment cancelled re-scheduled for 19th September !. My wife was upset and we returned immediately to surgery. By this time my wife was very distressed and after intervention by one of the receptionists was seen by a Health Practitioner (not a doctor) who carried out some basic tests and offered advice. I asked at reception if I could have an appointment to see practice manager and was told she doesn`t do appointments and anyway she`s `too busy`....what arrogance!....maybe she was working from home We have been with Larwood for 32 years and certainly since covid service has gone down the pan. I also notice from Larwood website almost all the doctors are part time - some only working one day a week. Whilst accompanying my wife along the corridor to see the health practitioner I noticed hardly any of the doors said `doctor` almost all said `health practitioner` or `nurse practitioner`. In the past year good doctors like * and * have left.....what is happening at Larwood....you have a plaque up saying CQC rating `excellent`.....that must have been an old assessment because you current service is anything but.
Visited September 2024
Review titled Larwood Surgery
Replied on 10 September 2024
Dear Mr Cullen Thank you for taking the time to share your feedback with us. We sincerely apologise for the frustration you’ve experienced in trying to secure a GP appointment. Like many practices, we are currently facing significant challenges due to a national shortage of GPs. Despite these pressures, please be assured that our team includes both GPs and highly qualified Advanced Clinicians who are dedicated to providing excellent care to all our patients. Regarding your experience when asking to speak to the Practice Manager, we are truly sorry that you were told she was too busy. While our Practice Manager does manage a busy schedule, the usual process is to initially speak with an Office Supervisor, who are well-trained to address concerns such as yours. We regret that this was not properly communicated to you at the time. If your wife would like to contact us to review your feedback on an individual basis, please email us at nnicb-bassetlaw.lhpfeedback@nhs.net . Please ask her to inform us, of her full name, date of birth, and address. A member of our feedback team will carefully review the details and respond to your questions as soon as possible.
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Review titled Empty promises
Rated 1 star out of 5
by Janine - Posted on 02 September 2024
Well where do I start. Twice visited and 1 phone call conversation with severe leg pain and pins and needles emulating into my back given exercises to do at home and nothing else 🟰 Resulting in a trip to A&E (4th Aug) as I could hardly walk or bend at this point let alone do any of the exercise. Yippee I saw a doctor who examined me and diagnosed sciatica and explained you cannot do exercised without the right pain, management, prescribed pain relief and sent a letter to Larwood to follow this up ……….. Oh dear. Tried to get in touch with Larwood for a week after my A&E visit at 8am using the online access tool which seems to be always down. When I eventually got through I was given a rediculous date of three week hence or told to come back in person at 8am and line up outside, which I did. I go an appointment for Tuesday and now they’ve cancelled that until Friday due to unforeseen circumstances. This is rediculous it is nearly 4 weeks since my visit to A&E and my pain management isn’t sorted. I suffer with rheumatoid arthritis so pain is an issue anyway but Larwood you seem to not give a jot about your patients or maybe it’s just this one!
Visited August 2024
Review titled Larwood Surgery
Replied on 04 September 2024
We are sincerely sorry to receive your comments as the service you describe is clearly not the standard we would like to deliver. It is widely known that systems within the NHS are under immense pressure and in primary care this is no different. Unfortunately, we do on occasion have to turn our Medical Online Access Tool (OAT) off when we have reached capacity for appointments. When this occurs, we ask our patients to contact us by phone if they feel the need to be seen urgently. Every patient who requests an urgent appointment is triaged by a clinician. From there they will either be given an urgent appointment, advised to attend A&E, advised that is not urgent for the day and to book a routine appointment or signposted to an alternative service. If you would like us to look at your feedback on an individual basis, please send an email to nnicb-bassetlaw.lhpfeedback@nhs.net and include your full name , date of birth and address. Kind Regards Team Leader
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Review titled Appalling
Rated 1 star out of 5
by sam - Posted on 06 August 2024
Having to fight at 8am for an appointment is disgraceful What about the people who work, i cant remember the last time i had an appointment but what a shocking disgrace this has all come too, cannot book online as it closes at a certain time, cannot call at 8am as i work, no wonder the hospitals are full, nobody ever in a waiting room at the surgery
Visited August 2024
Review titled Larwood Surgery
Replied on 07 August 2024
Dear Sam, We are sincerely sorry to receive your feedback as the service you describe is clearly not the standard we aim to deliver. As you are probably aware the NHS System is under immense pressure at the current time. Primary care is the front door to many of those NHS services so, for us in general practice, these pressures are even greater. Due to complaints of this nature, we have recently commenced a process of asking our reception team to record the number of patients they are unable to offer an appointment to. This will allow us to do further mapping of our capacity to attempt to improve our services. Our appointments open at 8am for telephone and online bookings. They can also be booked via visiting reception. Due to the current demand facing the surgery for appointments, we would advise contacting the surgery as early as possible. We appreciate many of our patients work and so we allow friends and family to book the appointments on behalf of our patients. We aim to keep our online access tool turned on as long as possible and only turn this off if we reach capacity for the day or if we have limited appointments due to clinician illness. We also book appointment in advance and are open late nights and weekends to accommodate those unable to attend during our normal hours. As our surgery do many triages via telephone and home visits the footfall into surgery can be low at times, and so you may see less patients waiting in the surgery. However, we have recently introduced patient choice which offers more face to face appointments and so we expect to see an increase of footfall. If you wish to discuss this further, please could we ask that you contact the Surgery Team Leaders via 01909 500233 or nnicb-bassetlaw.lhpfeedback@nhs.net.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2024
Having been ill since January. No help from nurses or reception. Finally saw a doctor in Apr told me to come back if no better. Can't get an appointment. I've even been down to reception no you have to ring in the morning. Surely why don't you go back to working before covid as it worked.
Visited June 2024
Larwood Surgery has not yet replied.
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Review titled Great
Rated 5 stars out of 5
by Kate - Posted on 19 June 2024
Nurse listened to me and made me feel a lot more at ease. I was very impressed with the communication and the fact that she actually listened to me.
Visited June 2024
Review titled Larwood Surgery
Replied on 24 June 2024
Dear Kate Thank you for taking the time to share your experience with us. We are delighted to hear that one of our nurses made you feel at ease, listened attentively, and communicated effectively during your visit. Our team strives to provide compassionate and high-quality care. Your positive feedback is truly appreciated and will be shared with the nurse and the team. Thank you Hayley
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Review titled Great Nurse
Rated 4 stars out of 5
by Janet Haughey - Posted on 21 June 2024
Spoke to nurse for medication revue. She was great, went through all relevant concerns. She suggested other things I could do to help with my symptoms. Made me feel more optomistic about my problems. You ask if I was happy about making phone call, I didnt, she rang me. Would like to see or speak to a doctor at some point, but am always refered to someone else. Continuety of a doctor would be more appropriate for an ongoing problem.
Visited June 2024
Larwood Surgery has not yet replied.