Larksfield and Arlesey Medical Practice
Larksfield & Arlesey Surgery, Arlesey Road, Stotfold, Hitchin, SG5 4HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgrace - not a chance of seeing a doctor
Rated 1 star out of 5
by Frances Hockley - Posted on 17 October 2022
Having submitted on 2 occasions online BP readings, only 1 was partially received, we physically handed in a further set of BP readings on the 19th September. 4 weeks on I rang just before they break for lunch & there is no sign of the readings anywhere. I now have to call first thing in the morning to try to get an appointment, what for I ask myself as you only get a telephone appointment. The receptionists try hard, but must get a barrage of abuse due to patient frustration!!
Visited October 2022
Review titled Larksfield and Arlesey Medical Practice
Replied on 18 October 2022
Many thanks for your feedback . Could i please ask that you contact the Practice Manager who will be able to investigate this matter for you. Unfortunately, our receptionists are facing a high level of abuse at the practice we are working hard to bring staffing levels up and staff training upto date as new providers to ensure patients see an improvement in the service. while supporting the reception team to stay within the service following a difficult time for them
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Review titled No concern for patients
Rated 1 star out of 5
by Kelly - Posted on 26 September 2022
Having visited the surgery and phoned and left messages. Still waiting a fit note and unable to claim any benefit without it. The doctors does have the notes but refuses to make contact despite the patient being vulnerable and increased anxiety. How can this be right !
Visited September 2022
Review titled Larksfield and Arlesey Medical Practice
Replied on 17 October 2022
I am sorry to hear you are unhappy with our service, you are able to request fit notes through our website and these can be backdated for long term sickness , we do advice patients to use our online services where possible to free up our team dealing with other enquiries and for efficiency in progressing requests through the correct departments