Langley Corner Surgery
Ifield Green, Ifield, Crawley, West Sussex, RH11 0NFContact details and opening times
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Reviews
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Review titled Disappointing Service
Rated 2 stars out of 5
by Fathima Mackeen - Posted on 23 November 2022
I have been calling to get an app for my 11-year-old daughter for a few weeks but keep being told there is nothing available for the day I also inquired about pre booking an appointment in advance thinking I have a better chance that way they said no they don't provide that service anymore. I have tried calling at 8:35 and was told I was over number 40 in the que. I reached speak to receptionist only to be told no appointment for the day all gone. the same thing is happening every time. Arrived at 8.40 and was greeted by an abrupt receptionist who told me all appointments for the day had gone. Without going into detail on here I explained it was for my young daughter who I was concerned about she suffers with epilepsy and have headaches constantly her consultant wanted me to contact the GP. I think the receptionists need to be more polite and caring then the once I delt with. I feel that there is no regard for patients anymore and it’s almost like you are being made to feel bad for even attempting to book an app. I know it’s out of the receptionist control but have a little bit of respect for the way you speak to people. I have to date not manage to get an appointment for my daughter which is a shame.
Visited November 2022
Review titled Langley Corner Surgery
Replied on 24 November 2022
Dear Patient, I'm sorry to read you have not had a very good experience of the surgery in your recent visits. We communicated to all our patient of a new way to request an appointment so as of Monday 14th November 2022 we introduced a new appointment system where we ask you to go to our website www.langleycornersurgery.co.uk. On the opening page of our website click on the bright green button that says ‘New Patient Request Form’ The Request forms are available from 8am onwards and will be switched off when we are full to capacity and we will ask you to try again tomorrow or the next day. Your request will be triaged. You could be sent a message with an appointment time on that day. Or a message confirming the best way to deal with your request. This saves you having to phone and stay in a queue for your call to be answered. If you don’t have access to the internet then please call the surgery and your request will be dealt with over the phone. Kind regards Langley Corner Surgery
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Review titled Fab experience with medical student
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2022
111 booked appointment, saw a medical student (obviously supported by a GP), he was great, thorough history on phone. Brought me straight in for exam. (Double checked by GP). Very happy with the service.
Visited September 2022
Review titled Langley Corner Surgery
Replied on 12 October 2022
Dear Patient, Thank you kindly for taking the time to leave some positive feedback following your recent visit to the surgery. Many Thanks Langley Corner Team