Lambourn Surgery
Bockhampton Road, Lambourn, Hungerford, Berkshire, RG17 8PSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very upsetting
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2024
Had an appointment with a nurse and I have to say was the worst appointment I have ever had. The lady was rude, disrespectful, ignorant and had a go at me (an adult) for looking at my phone. This has made me want to leave this practice, it’s really really gone down hill in the past few years. Upsetting and disappointing, a complete waste of time.
Visited April 2024
Review titled Lambourn Surgery
Replied on 08 April 2024
I am very sorry to read that you have had such an unpleasant experience at the surgery. Could I ask you to submit your complaint through the surgery website form in order that we can investigate thoroughly and respond to your concerns. I have added the link below: https://www.lambournsurgery.co.uk/form-contact-us
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Review titled Fantastic and polite GP
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2023
Honestly the best GP surgery there is, the staff are always so polite and patient with you. The practice is extremely well equipped and I have only had positive experiences with them. They are quick to try and see you, they don't rush you and fully listen to everything you have to say. They have been fantastic in helping with my anxiety and have the patients of saints. They helped me get a diagnosis after 4 years being misdiagnosed by other practices. They are a great example to the NHS
Visited July 2023
Review titled Lambourn Surgery
Replied on 27 July 2023
Thank you for taking the time to post this review. Your comments are much appreciated and I will ensure the staff are made aware. Many thanks
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Review titled Awful appointment and prescription service
Rated 2 stars out of 5
by Anonymous - Posted on 12 April 2023
Today i went to pick up my tablet which has been ordered weeks ago to only find half of what I normally get and the pharmacy told me this is because I was did not order it however they only issued me half of my tablets told me to go online and order my tablets and she can’t help me it has to be online … I am a working person and working away from home the last weeks back for one day and have to spend it trying to log in to the system that does not work and to leave and email took me 45 min what about the older people they can’t do that so they will die at home because you keep telling people to use the online form I have and you still send me the wrong tablets I am very disappointed in how this was dealt with today you choose the job you are in, you have to deal with patients, you definitely need to do better as you really upset me and made me feel like it is a burden to help me and you spoke to me humiliatingly then did not return to finish your conversation as I could show them that the system did not work as I took a snap shot , not even sorry there has been a mistake you don’t have to say it was you it might have been the system that was down awful service and then send me a txt to tell me I am up for a review of my medication after I ran out !!! Very bad service !!
Visited April 2023
Review titled Lambourn Surgery
Replied on 13 April 2023
I am so sorry that you have felt our service was not up to the standard you expected. I would be grateful if you could email the practice on lambourn.surgery@nhs.net or call on 01488 72299 and ask to speak to the practice manager. I can then investigate what has happened in full. We did have an issue with our online system on the 27th and 28th of March which was outside of our control and meant we did not receive all the online forms that were sent through. That said, we should still be trying to rectify and deal with any missing information coming to light after the system returned to normal. I would welcome the opportunity to look into this further. Many thanks for the feedback. Louise Murray-Clarke. Practice Manager
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Review titled Humiliating appointment proces
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
Totaly disastrous appoitment proces and buyrocratic obstacles to avoid as meny pations as possible. Its insulting to be constantly tod you must fill online form and provide pictures. Its extremly time consuming, specialy for working class who are not allowed phones at production line, it take all day to ping messages between good kniw whoo and my medical problem. Staff is slacking latde and always excouse their lack of action by beiing understaffed, yet shoud b open frim 8 its 8:34 and they arn unable to answer phone.
Visited February 2023
Lambourn Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2022
Me and my son have had Covid at the same and we needed a of bit extra help to get on the road to recovery and the lambourn surgery and the lambourn chemist have been amazing so a big thank you to everyone for your help and advice
Visited November 2022
Lambourn Surgery has not yet replied.