Lakeside Healthcare
Forest Gate Medical Centre, Forest Gate Road, Corby, NN17 1TRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2023
Ever since my first and subsequent appointments I have been treated with respect and appointments arranged for same day. Also had follow up calls to endure there were no further issues
Visited August 2023
Lakeside Healthcare has not yet replied.
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Review titled Reassuring health review
Rated 5 stars out of 5
by Nada Vucenic - Posted on 06 July 2023
My appointment was a health review with a nurse and it was a really comfortable experience, she was lovely! I am not one for hospitals and doctors surgeries as am normally never unwell but just wanted to see how my health was with usual lifestyle questions and had my blood pressure and blood sugars checked, height and weight etc… all was good and was pleased with my overall experience.
Visited July 2023
Lakeside Healthcare has not yet replied.
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Review titled Great staff!
Rated 4 stars out of 5
by Anonymous - Posted on 20 July 2023
I had a routine health check and was both impressed with the scope of the assessment and the practice nurse carrying it out. The results were available during the appointment, which was great as it enabled us to discuss all of it very comprehensively.
Visited July 2023
Lakeside Healthcare has not yet replied.
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Review titled Service above and beyond
Rated 4 stars out of 5
by Anonymous - Posted on 22 May 2023
Had a call earlier in the day to discuss medication. I was given time to consider my options, but was very impressed with the doctor as he phoned me back after his shift to put through the paperwork. I'm not sure everyone would do that.
Visited May 2023
Lakeside Healthcare has not yet replied.
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Review titled Very caring helpful doctor
Rated 5 stars out of 5
by Winifred MacPherson - Posted on 09 May 2023
When I saw the doctor this morning, she showed great empathy. Took time to explain a lot about my conditions. I am so lucky as I have always had great care from doctors here. Yes sometimes a bit frustrating getting appointment but I always get one when needed. I just would like the online appointment system to come back as it was far better. But my overall treatment is always very good. Thank you doctors
Visited May 2023
Lakeside Healthcare has not yet replied.
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Review titled Avoid this practice
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
Phoned at 8:30am after being turned away at the surgery to book a routine appointment, which I must have. I was number 5 in the queue, after 40 minutes on hold I finally got through.
Visited May 2023
Lakeside Healthcare has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
Made welcome at reception dealt with my appointment swiftly very pleasant staff very clean straight forward no hassle at all
Visited May 2023
Lakeside Healthcare has not yet replied.
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Review titled good practice
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2023
GP I spoke was very compassionate and helpful. However the length of time it takes to get through to reception is a negative, I have been held in a queue only to find all apps have gone and to call again next day, it's time consuming and frustrating,
Visited May 2023
Lakeside Healthcare has not yet replied.
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Review titled Great Facility, Good People, Pathetically Understaffed
Rated 1 star out of 5
by John Tyas - Posted on 24 April 2023
It is rare nowadays to call this surgery and not be told that there are more than 60 patients ahead of you in the queue. When I finally got through after more than an hour, and queried this, a navigator told me that the queue is often over 200..I was told the next available bookable appointment to see a GP was over two weeks , and I should try calling at 8.00 am the following morning or try the online appointment service, which goes live at 8.00, but shuts down once the days appointments are booked. I got online, and was thrown out before I could complete my booking, a matter of some 3 minutes, as the system was full and all appointments had gone. So I joined the queue on the phone to be told "there are currently more than 60 patients ahead of you", and the surgery is no longer operating a call back service, nor accepting e-consultations. When I finally got an appointment, I arrived 10 minutes early only to wait until a half hour after my appointment time before I was seen. I hasten to add, the staff and GP's are fine, but it couldn't be more glaringly obvious that this surgery, and Forest Gate, are grossly understaffed and unable to provide the service they themselves are capable of as a result. Somebody, somewhere please do something!! This is leading to people who genuinely need care, such as myself, no longer bothering to call because of the unbelievable frustration, which I imagine often worsens cases of chronic hypertension such as mine!
Visited April 2023
Lakeside Healthcare has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2023
A great service by a great GP. The help and aftercare I experienced by this practice to settle my 80 year old father’s worries about his health have been excellent. I asked to be kept in the loop and was informed of all things relating to my father’s health promptly and professionally. Superb
Visited April 2023
Lakeside Healthcare has not yet replied.