Lakeside Healthcare Stamford
Lakeside Hthcare Stamford, Ryhall Road, Stamford, Lincolnshire, PE9 1YAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful practice
Rated 1 star out of 5
by Greg - Posted on 19 November 2023
Impossible to get appointment with any GP. Average waiting call time 4h. When you finally get through you will find out no appointments available in the near future and best is to call 111. Trying to register via doctrin, good luck! Instant message the system is out of working hours. Going to the reception, no appointments available in the near future, best to book online. Booking online, I still waiting. This practice is a joke and lough from NHS!
Visited November 2023
Review titled Lakeside Healthcare Stamford
Replied on 28 December 2023
Dear Greg. Thank you for taking the time to share feedback regarding the practice. I am sorry to hear that you have had difficulty in accessing the surgery. We release pre-bookable appointments throughout the week, patient's can book these via the NHS App, SystmOnline, and telephone access. We regularly review the wait time on the telephones and in November the average wait time was 16 minutes, previous months we see the wait time sit at around 14 to 17 minutes. We have trained all our non-clinical staff to efficiently manage calls, supplementing our patient service advisors during peak hours. Kind regards Emma Patient Services Manager
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Review titled Reassurance
Rated 4 stars out of 5
by Lynda - Posted on 06 November 2023
The Doctor was very quick to respond to my telephone appt which had been brought forward as I was getting quite stressed about some tests I had had done. She was very understanding reassuring and explained everything in an understanding
Visited November 2023
Review titled Lakeside Healthcare Stamford
Replied on 28 December 2023
Dear Lynda, Thank you for taking the time to share your experience with the surgery. I am very happy to hear we were able to assist you. Kind Regards Emma Patient Services Manager
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Review titled Flu vaccination
Rated 4 stars out of 5
by Bridget - Posted on 19 November 2023
I was sent a link to book in for the flu vaccination. Initially when trying to book a slot online there were none available, but I carried on checking and 2 slots became available before the 7 day link expired. Booked a slot for the next day. On arrival I was welcomed and shown to the room for my vaccination which was then completed within minutes. Well done.
Visited November 2023
Review titled Lakeside Healthcare Stamford
Replied on 21 December 2023
Dear Bridget, Thank you for sharing your experience at the flu and covid clinics. I will share your feedback with the Stamford team. Kind Regards Emma Patient Services Manager
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Review titled Not Happy
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2023
Was sent message at 8.03 for a phone call atc12.00, about 1 hour later I recieved another message that an appointment had been made for me at 12.00 so had to ring the surgery on the phone 45 minutes to be told I can chose, ,chose a face to face, saw a locum, to be told that they can find nothing wrong with me. So I said that means shut up and put up with it. I have been suffering for well over a month with these symptoms, and I admit that I have had loads of tests. I did suggest that it could be my diabetes as I have been changed to a new medication due to shortages the locum then suggested I stop the new medication and see how we go for a fortnight. I was also told to make an appointment with the diabetic nurse, I queue again to see about they wouldn't make me one as I am due for an appointment in march 2024. That means to me that I have to wait for 5 months . So I came out of the surgery feeling like I am accused of being a hypochondriac, and no one gives a dam. It was a total waste of time , so I have to continue feeling like I do. So watch this space hopefully I am just have a reaction to the new tablets.
Visited November 2023
Review titled Lakeside Healthcare Stamford
Replied on 28 December 2023
Dear Patient. I am so sorry to hear your experience was not a enjoyable when attending the surgery. I would be happy to look into your experience further and discuss this with you, Please contact me at the surgery so I can be provided with further information to investigate the concerns you have raised. Kind regards Emma Patient Services Manager
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Review titled Happy with my experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
20 week old baby not well, went to the surgery at 8am and got a same day face to face appointment, very helpful and friendly doctor who has referred us to the appropriate place. Called the surgery the following day as baby was running a temp of 39°, duty doctor phoned me within 20mins of me speaking to reception and asked us to attend an appointment that afternoon. The service provided has not just be a 10/10 for my baby but also myself on previous visits/phone calls to the surgery. Overall the doctors and receptionist have been very kind, helpful and reassuring. A much better service than the one I was receiving at the Deepings Practice! Would 100% recommend Sheepmarket surgery.
Visited November 2023
Review titled Lakeside Healthcare Stamford
Replied on 28 December 2023
Dear Patient. Thank you for taking the time to share your experience with the Stamford Surgery. I am very happy to hear that we were able to assist you and your child with an urgent appointment. Kind Regards Emma Patient Services Manager
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 03 November 2023
First appointment of the day I presumed was at 9 am , this was delayed until 9.30 making my 9.15 appointment nearly 10.00 am. I also overheard one of the receptionist taking nearly 15 minutes trying to explain to an elderly couple how to use the website to get an appointment whilst a bigger and bigger queue developed. Why can't you accept that some people are not capable of doing this and provide them with a proper service. As in the name National Health, Service
Visited November 2023
Review titled Lakeside Healthcare Stamford
Replied on 07 December 2023
Dear Patient, Thank you for taking the time to share your experience with the Surgery. We do have clinicians working from 8am, We do try to run on time but unfortunately appointments can run over, depending on the need of the patient. We do offer patient's various ways of accessing the appointments, Our appointments are released throughout the week via the telephone, through Systmonline, at the main reception and via the NHS App. Kind Regards Emma Patient Services Manager
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Review titled Flu clinic
Rated 4 stars out of 5
by Anonymous - Posted on 19 November 2023
When I attended for my vaccination the whole process was efficient. No queues. Straight in. The GP did my vaccination. A member of the clerical team was present too, working alongside the GP to enter my treatment onto my records, enduring everything was up to date.
Visited November 2023
Review titled Lakeside Healthcare Stamford
Replied on 21 December 2023
Dear patient, Thank you for sharing your feedback following the covid and flu clinics. I will share your experience with the team at Stamford. Kind Regards Emma Patient Services Manager.
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Review titled Friendly service
Rated 5 stars out of 5
by Tracy Neal - Posted on 19 November 2023
I went to the surgery for my flu and COVID jab. I was met by a friendly member of staff, I walked straight into to have my jabs by a professional and friendly nurse and left the practice in a matter of minutes.
Visited November 2023
Review titled Lakeside Healthcare Stamford
Replied on 21 December 2023
Dear Tracy. Thank you for sharing your experience when attending the flu & covid clinic. Kind Regards Emma Patient Services Manager
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Review titled Overall good.
Rated 4 stars out of 5
by Anonymous - Posted on 23 November 2023
Receptionist- very helpful and friendly, got me a same day appointment. ( I did go to surgery at 8am to book however) Doctor- very helpful and friendly, listened to my concerns and was very gentle when examining my baby. Diagnosed and prescription given no hassle. Prescription clerk- not helpful at all when ordering my repeat prescription.I had zero confidence my emails with the clerk were going to result in a repeat prescription and I couldn't risk baby running out of specialist milk powder because of his allergies. The clerk couldn't understand that i needed to order more milk so soon even though my prescription is on a weekly not montly basis. You have to allow 3 days for the surgery to handle the prescription then 7 days at the chemist, so I was already pushing the deadline without a day wasted on back a forth emials with the clerk. So had to go to the surgery again to order my repeat. I will not be ordering my repeat via the emails method in the future.
Visited November 2023
Review titled Lakeside Healthcare Stamford
Replied on 21 December 2023
Dear Patient, Thank you for taking the time to share your feedback. I am sorry to hear that you have not had a positive experience when requesting your repeat medication via the email account. I would be happy to discuss these concerns and investigate further into this. Please contact me at the surgery. Kind Regards Emma Patient Services Manager
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Review titled Vey disappointed
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2023
Was supposed to have an appointment by phone yesterday evening, I never received one! Have now got to try and speak to a doctor asap as I need a different medication,
Visited November 2023
Review titled Lakeside Healthcare Stamford
Replied on 21 December 2023
Dear Patient, I am sorry to hear of your experience at the surgery. If you would like to contact the surgery, we can look into what has happened. Kind Regards Emma Patient services manager.