Lakeside Healthcare Stamford
Lakeside Hthcare Stamford, Ryhall Road, Stamford, Lincolnshire, PE9 1YAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Could do better
Rated 3 stars out of 5
by Anonymous - Posted on 16 May 2024
Queue for a long time to see a doctor and not all that user friendly if you are seriously ill. The actual appointment was fine in as far it met expectations.
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 21 May 2024
Dear Patient, Thank you for taking the time to share your experience at the Stamford surgery. I am sorry to hear that you experienced long wait times when attending the surgery, If you would like to contact me at the surgery, I would be happy to discuss your concerns further. Kind Regards Emma Patient Services Manager
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Review titled Worried
Rated 3 stars out of 5
by Worried - Posted on 24 May 2024
I was worried about not getting my prescription as promised but this time it all went smoothly. Last time I waited 3 weeks for my medication and had horrendous withdrawal symptoms. But once you’ve on the system it seems to be ok
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 03 June 2024
Dear Patient, Thank you for sharing your feedback. I am sorry to hear that you have previously waited for your prescription. Both the surgery and other pharmacies are experiencing issues with national supply chain for medication. This does lead to longer than usual waiting times for both receiving orders and medication to be dispensed. Kind Regards Emma Patient Services Manager
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Review titled So upsetting
Rated 1 star out of 5
by Theresa Thorpe - Posted on 04 May 2024
I went to see the doctor on Friday 3rd may 2024 cause I had a few problems and could never get appointment .we waited til 3.10 to be seen and I told him I had 3 questions for him and told him I can’t seem to get appointment x he then turned round wasn’t interested and said wats the worst I said hip so he said you will need to make 2 more appointments for the other issues I have got . He didn’t even let me explain I have a sore on my foot and wanted to know if it was infected . I also didn’t understand him well enough so it was a good job my daughter in law was there to help x I’m sorry I felt rather sad that he couldn’t see my other things (as it’s a job to get an appointment) I left deflated really x wasn’t happy
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 May 2024
Dear Theresa, Thank you for sharing your experience. I am so sorry to hear of your experience at the surgery. I would like to speak to you about this, Please can you reach out to me at the surgery at your convenience. Kind regards Emma Patient Services Manager
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Review titled Excellent advice from the Nurse Practioner
Rated 3 stars out of 5
by Jack (Jacob) Spiro - Posted on 28 June 2024
I was presenting with symptoms that, whilst causing me anxiety and discomfort, the Nurse Practitioner talked me through the situation and proposed pathway to having the symptoms analysed by way of a colonoscopy. This was arranged speedily and the procedure was carried out within 12 days of the consultation. I had subsequent correspondence with the Nurse Practitioner and on each occasion the responses were prompt and helpful. I could not praise the Nurse Practitioner highly enough.
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 21 July 2024
Dear Jack, Thank you for taking the time to share your experience with The Stamford Surgery. I will share your comments with the clinician who treated you, and the wider Stamford Team Many Thanks Emma Patient Services Manager
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Review titled Difficult to get appointment practise
Rated 4 stars out of 5
by Kate - Posted on 04 May 2024
Helpful GP appointment the Doctor listened and acted upon my symptoms. The appointment system leaves much to be desired. The app needs checking regularly to ensure it is working correctly, I reported its malfunction to the receptionists and was told it was working, it clearly was not as I and others agreed that they had tried unsuccessfully to log on. A simple check would help. As I was in the surgery I tried to make an appointment for 2 weeks time and was not allowed, I was told to ring up instead another day as their quota had been reached. I don't want to wait on the end of a phone line for 1 hour to likely be turned away.
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 03 July 2024
Hello Kate, Thank you for taking the time to share feedback on your recent visit to the surgery. I am sorry to hear that you were having difficulties with the NHS app, for any issues with the NHS app, this is something that the surgery can not control or fix, this should be reported to the NHS app support team. Kind Regards Emma Patient Services Manager
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Review titled Appointment
Rated 4 stars out of 5
by Gladys - Posted on 03 May 2024
Was easily able to obtain an appointment on line. Didn’t wait to long to go in doctor was very thorough asked lots of questions and took an interest in me
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 24 June 2024
Dear Gladys, Thank you for taking the time to share feedback on your recent attendance at The Stamford Surgery. I am very happy to hear that the clinician was interested in your concerns. Kind Regards Emma Patient Services Manager
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Review titled Total indifference
Rated 1 star out of 5
by Martin Bunney - Posted on 01 June 2024
The doctor gave me the impression it was not for him to deal with. He showed disinterest and just wanted me to leave
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 03 June 2024
Dear Mr Bunney, I am sorry to hear of your experience at The Stamford Surgery. Upon review, I can see that your appointment was with a locum clinician, I am sorry to hear the clinician left you feeling he was not interested in you. I will contact you to discuss your concerns and discuss what we can do to support you. Kind Regards Emma Patient Services Manager
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Review titled Surprised
Rated 3 stars out of 5
by jo keogh - Posted on 04 May 2024
Having previously been unimpressed with the surgery and read about the cqc review process in the local paper I was surprised and delighted by the treatment by the desk staff and the gp who was knowledgeable about my personal history and took time to help come to a resolution of my issue. Very pleased with the level of care that I received.
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 May 2024
Dear Jo, Thank you for taking the time to share your experience at the surgery. I am very happy to hear that you were pleased with your visit to the surgery. I will share your lovely comment with the clinician who treated you and the wider Stamford Team. Kind Regards Emma Patient Services Manager
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Review titled Very good
Rated 5 stars out of 5
by Linda Clynes - Posted on 31 May 2024
The staff were very helpful and efficient and the doctor was on time. He spent time reviewing my medication before explaining my options.
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 24 June 2024
Dear Linda, Thank you for taking the time to share feedback of your recent attendance at The Stamford Surgery. I am very happy to hear that the staff were helpful and your appointment was on time. Kind Regards Emma Patient Services Manager
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Review titled Too difficult to contact
Rated 2 stars out of 5
by Anonymous - Posted on 25 May 2024
This was a phone appointment with a doctor about a repeat prescription. The call was great and the drugs were recommenced. However, it had taken 3 weeks to get to this stage as face to face discussions at the surgery pharmacy, online requests etc were all "dismissed" with no update to me, or any attempt to contact me. I made 4 attempts to request this drug, it was an uphill battle. Can't fault the quality of care once I get to speak to doctors or nurses, its just the barriers to access that cause great stress, huge delays, and leave you feeling uncared for.
Visited May 2024
Review titled Lakeside Healthcare Stamford
Replied on 03 June 2024
Dear Patient, I am sorry to hear of the difficulties you experienced when trying to order your medication. If you can please contact me at the surgery, I would be happy to investigate what happened for you. Kinds Regards Emma Patient Services Manager