Lakenham Surgery
1 Ninham Street, Lakenham, Norwich, Norfolk, NR1 3JJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic Service Today
Rated 5 stars out of 5
by Michelle Gurner - Posted on 13 April 2023
Today I emailed the practice for an asthma review and was phoned with in the hour and offered a cancellation app that same day. I met the new asthma nurse who was amazing, kind, listened to me, she cared and offered me a new perspective on my care. She supported me to look at a new care plan and a new medication. So friendly and kind. In addition to this - I phoned the practice today to make a GP phone appointment - I was called back today by a lovely GP, again I felt listened to - I was given all the correct help and advice and felt very good about the appointment. I needed to make some follow up blood and health checks and was in practice for my asthma review so took the opportunity to speak to the reception team - I was greeted by a lovely staff member who helped me navigate the advice I’d been given and supported me and found me 2 very convenient appointments - both with in a few days so I don’t have to wait weeks for tests. Overall I would say this is one of the best experiences I’ve had with any NHS branch. I felt valued and cared for. The team at Lakenham were amazing today !!!
Visited April 2023
Review titled Lakenham Surgery
Replied on 18 April 2023
Dear Michelle, thank you for taking the time to post this review about the surgery and the positive experience you've received from the various members of the surgery team. As with all feedback, this will be passed onto the staff at the practice and in particular those who you had a positive interaction with. Rosie - Practice Administrator