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Lake Road Surgery

Lake Road, Verwood, Dorset, BH31 6EH

Contact details and opening times

Patient ratings and reviews

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Reviews

Displaying 1 to 3 of 3

  1. Review titled Shocking lack of care for patients

    Rated 1 star out of 5

    by Anonymous - Posted on 07 December 2022

    Nurse refused to see me for being 7 minutes late. Apparently my time slot for a smear test was 15 minutes and that meant I was 50% late?!I work 1.5 hours away and mentioned this when I booked the appointment. I was not planning to come across a broken down lorry and a road diversion. I actually arrived 5 minutes late but 2 minutes were wasted talking to the recepcionists and waiting for the nurse to say if she could see me or not. It was difficult to book this appointment due to the very few slots available and having to leave work early. I've never experienced such treatment and, in fact, I've always had to wait 10 minutes plus to be seen. I never complained but I should from now onwards!

    Visited December 2022

    Report as unsuitable

    Lake Road Surgery has not yet replied.


  2. Review titled Always outstanding

    Rated 5 stars out of 5

    by Anonymous - Posted on 20 December 2022

    Even under such pressure this practice always goes above and beyond to help all its patients. I am so grateful for the practice and all its staff, recently helping me with lots of appointments I needed to make after a nasty illness. Wishing them all a merry Christmas and a happy new year.

    Visited December 2022

    Report as unsuitable

    Lake Road Surgery has not yet replied.


  3. Review titled Can't speak to one person

    Rated 2 stars out of 5

    by Anonymous - Posted on 23 November 2022

    For a while now the surgery is just using locums, I haven't been able to speak to the same doctor for nearly 3 years, so my ongoing issue just go around in circles where it's being passed between locums all the time. The surgery used to be fantastic but since this it's really gone down hill

    Visited November 2022

    Report as unsuitable

    Lake Road Surgery has not yet replied.