Lake Road Surgery
Lake Road, Verwood, Dorset, BH31 6EHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking lack of care for patients
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
Nurse refused to see me for being 7 minutes late. Apparently my time slot for a smear test was 15 minutes and that meant I was 50% late?!I work 1.5 hours away and mentioned this when I booked the appointment. I was not planning to come across a broken down lorry and a road diversion. I actually arrived 5 minutes late but 2 minutes were wasted talking to the recepcionists and waiting for the nurse to say if she could see me or not. It was difficult to book this appointment due to the very few slots available and having to leave work early. I've never experienced such treatment and, in fact, I've always had to wait 10 minutes plus to be seen. I never complained but I should from now onwards!
Visited December 2022
Lake Road Surgery has not yet replied.
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Review titled Always outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
Even under such pressure this practice always goes above and beyond to help all its patients. I am so grateful for the practice and all its staff, recently helping me with lots of appointments I needed to make after a nasty illness. Wishing them all a merry Christmas and a happy new year.
Visited December 2022
Lake Road Surgery has not yet replied.
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Review titled Can't speak to one person
Rated 2 stars out of 5
by Anonymous - Posted on 23 November 2022
For a while now the surgery is just using locums, I haven't been able to speak to the same doctor for nearly 3 years, so my ongoing issue just go around in circles where it's being passed between locums all the time. The surgery used to be fantastic but since this it's really gone down hill
Visited November 2022
Lake Road Surgery has not yet replied.