Ladygate Lane Medical Practice
22 Ladygate Lane, Ruislip, Middlesex, HA4 7QUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dr and Nurses lovely but important documents lost
Rated 3 stars out of 5
by Anonymous - Posted on 19 August 2024
Registered here with my young family. The Drs and Nurses were lovely. I chose to move practice as the surgery requested an important genetic heart test letter for referral. The referral was delayed as the practice lost the letter with confidential information on. After speaking with the practice I felt there was a real lack of concern of such a document being misplaced. I also had an issue with an Asthma appointment for my son. They had booked an appointment without enough time to do the lung capacity test, so after travelling here and taking him out of school I had to re book.
Visited August 2024
Review titled Ladygate Lane Medical Practice
Replied on 25 October 2024
Dear Patient, Thank you for your feed back. I am sorry to hear of your recent experience. I would like to meet up with to discuss the above events so please telephone the surgery and arrange to meet me at a suitable time and date. Regards Alpna Chavda Practice Manager
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Review titled Great GP
Rated 5 stars out of 5
by Tracy C - Posted on 16 January 2024
I have always found all members of staff very polite and friendly. Reception team, doctors and nurse all very efficient, kind and caring. I have never had any trouble getting an appointment, no issue waiting long for appointments either. I have had to use the doctor's service a lot over the past year and have always been referred when I have requested which I have been grateful for. The receptionists are helpful and are very informed when I have a question that needs answering, nothing too much trouble....
Visited November 2023
Review titled Ladygate Lane Medical Practice
Replied on 02 February 2024
Dear Tracy, Thank You for sharing your experiences. We are fully committed to delivering the best healthcare services to all patients and we welcome your message. We will also share your comments with all the doctors, nurses and reception team working at Ladygate Lane Surgery. We are grateful for your positive feedback. We highly appreciate your feedback as it will assist us in becoming better at what we do. Regards, Alpna Chavda Practice Manager
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Review titled Would not recommend, will be changing my Dr's
Rated 1 star out of 5
by Anonymous - Posted on 28 August 2024
Made an appointment three times and was referred to a surgery outside of my catchment area for further tests due to availability. I attended all three appointments only to be told they had not been booked (first occasion) and that there was not a long enough time slot booked so I would need to rebook (second time). The third occasion my partner is also attending as a separate patient but for other tests and we were both told independently when checking in that our appointments weren't showing on the system and therefore we couldn't be seen. They also then lost my partners test results so he had to have them all done again.We returned to ladygate lane where they told us it was receptionists error and we would need to rebook. Total waste of time and the receptionists couldn't care a less. My partner was due a follow up appt for which they told us they would be in touch - they contacted him 4 months after the issue, after he had attended a walk in centre as his condition had worsened. Absolutely shocking, I am surprised anyone stays with this practice.
Visited June 2023
Review titled Ladygate Lane Medical Practice
Replied on 25 October 2024
Dear Patient, Thank you for your feed back. I am sorry to hear of your recent experience. I would like to meet up with to discuss the above events so please telephone the surgery and arrange to meet me at a suitable time and date. Regards Alpna Chavda Practice Manager
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Review titled Exemplary Surgery
Rated 5 stars out of 5
by Saygnasith Ratanavong - Posted on 21 November 2022
I have been registered with the surgery for a very long period of time. Happy with the service provided. Always there and ready to help under any circumstances
Visited November 2022
Review titled Ladygate Lane Medical Practice
Replied on 03 May 2023
Dear Saygnasith, Thank You for sharing your experiences. We are fully committed to delivering the best healthcare services to all patients and we welcome your message. We will also share your comments with all the doctors, nurses and reception team working at Ladygate Lane Surgery. We are grateful for your positive feedback. We appreciate your feedback as it will assist us in becoming better at what we do. Kind regards, Practice Manager