Laburnum Health Centre
Althorne Way, Dagenham, Essex, RM10 7DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor practice
Rated 1 star out of 5
by Brad - Posted on 07 January 2024
Went to the doctor about a shoulder injury, took 4 months to be refered to a specialist. I'm still waiting for a appointment from the specialist. Can not get through to the doctors to find out what's happening, just left to wait and suffer. Since then my condition has worsten, effecting my sleep and my daily activities, as well as my work. Can never get through to the gp to book an appointment, the specialist said when I contacted them that I have to wait. This is unreasonable and patient neglect on a high level.
Visited February 2023
Review titled Laburnum Health Centre
Replied on 11 January 2024
Dear Patient We are sorry to hear you have experience difficulty with your specialist appointment and finding it difficult to contact us. If you would like to write to the practice manager with your full details we will investigate your concerns. Kind regards Shafrul Miah - Practice Manager
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
Tried to get an appointment and can never get through. They don't allow to make other appointments for a different day and make you fill out a form just to try and get an appointment. If I'm super Ill why am I filling out a form just to get an appointment? No other surgeries do this!
Visited January 2023
Review titled Laburnum Health Centre
Replied on 30 January 2023
Dear Patient Thank you for your feedback. We are sorry to hear that you have had difficulty in getting an appointment. We acknowledge that there are times when our phone lines are extremely busy and all available appointments get booked very early. We do regularly look at our appointment system to see if there are ways for us to improve this for our patients. However, due to high demand there are times when this cannot be avoided. We have introduced a system where if patients come in to the surgery to book an appointment and there is no availability we ask the patient to complete a form. This ensures patients confidentiality and enables a clinician to triage the request and book appointments if necessary. If you would like to contact the practice with your details we will respond fully to your concerns Kind Regards Linda Franklin - Assistant Manager
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Review titled Asthma education session
Rated 5 stars out of 5
by Andrew Clayton - Posted on 08 December 2022
Good information friendly professional atmosphere covering all aspects of subject.
Visited December 2022
Review titled Laburnum Health Centre
Replied on 22 December 2022
Dear Mr Clayton Thank you for your feedback. I will pass this on to the team involved in your care Kind regards Linda Franklin Assistant Manager
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Review titled Very helpful and Kind
Rated 5 stars out of 5
by Veronika Bocsi - Posted on 21 December 2022
Everyone is very helpfull and kind. I needed advise on a case of mine and they kindly answered all my questions. It was good to feel they are working with me to get my case sorted and find the best solution for me.
Visited December 2022
Review titled Laburnum Health Centre
Replied on 22 December 2022
Dear Miss Bosci Thank you for your feedback. This will be shared with the practice team. Kind regards Linda Franklin Assistant Practice Manager
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Review titled Great practice minus the getting through
Rated 4 stars out of 5
by Kelly - Posted on 25 November 2022
Can’t fault the doctors but getting an appointment is ridiculous. Phone line engaged constantly finally get through and no appointments to ring back the next day. This does not help the working people that have to work long hours and only able to ring on lunch breaks to find surgery is closed for their own lunch break.
Visited November 2022
Review titled Laburnum Health Centre
Replied on 19 December 2022
Dear Patient Thank you for your feedback. We are sorry to hear about the problems you are having trying to get an appointment. Unfortunately due to high demand there are times when our telephone lines are extremely busy and appointments get booked very early in the day. We have looked into ways that we can improve the system for patients and are in the process of implementing a new telephone system which will inform patients of their place in the queue and will also allow more receptionists to answer calls at anyone time. We hope this will help make contacting the practice by telephone easier. Kind regards Linda Franklin Assistant Practice Manager
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Review titled Absolutely unhelpful reception staff
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2022
I received a text message last week from 'GPSurgery' saying my GP surgery inviting me for a free NHS health check and to book an appointment using the link. As the link expired, the information on the page advised me to contact the GP to book an appointment. The receptionist whom I spoke to was absolutely unhelpful and arrogant. Just didn't want to help, on my face told me that I am not even eligible for the health check and as to why the GP would send a msg to me when I am not eligible. She was extremely rude and shut the phone on my face saying there was no record at all showing that they have sent such a msg. The msg is clearly from 'GPSurgery'. The doctors at the surgery are really good and the reception staff on the other hand are extremely horrible, arrogant and very unhelpful.
Visited November 2022
Review titled Laburnum Health Centre
Replied on 19 December 2022
Dear Patient Thank you for your feedback. We are sorry to hear that you felt you were spoken to in a rude manner by one of our receptionists. This will be passed on to all our reception team and will be discussed in our team meeting. Regarding your text for NHS Health Checks this is an external service and text are sent from the provider of this service not Laburnum Health Centre. Once again we apologise for how this was handled and will raise this with the external agency to ensure they inform us of any criteria changes that are in place so that our reception staff are aware and can advise patients accordingly. If you would like to write in to the practice directly with your contact details we can formally respond to you in more detail. Kind regards Linda Franklin Assistant Manager
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Review titled Excellent practice
Rated 4 stars out of 5
by Claire smith - Posted on 03 January 2023
There is 1 particular GP that in my opinion deserves to be recognised for his outstanding work and support in his work and his commitment to the NHS. I have personally received ongoing support and advice that has really helped and made me feel better physically and mentally.He goes above and beyond to give me advice and support on the issue of the health and wellbeing of myself in a way that is very positive and helpful to me.I have myself personally told him about his excellent practice however I would like to acknowledge him on here. Ty Dr (not sure if I’m allowed to mention your name) .
Visited November 2022
Review titled Laburnum Health Centre
Replied on 04 January 2023
Dear Miss Smith Thank you for your feedback. We are pleased to hear that you are happy with the treatment and advice that you have received from the surgery. I will pass your feedback on to the practice team and ensure that the GP that you are referring to is aware of your kind comments. Kind regards Linda Franklin - Assistant Manager