Knebworth & Marymead Practice
7 St Martins Road, Knebworth, Hertfordshire, SG3 6ERContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
by Adele smith - Posted on 16 September 2024
Did an online prescription request for folic acid as high risk pregnant. I gave 10 days notice, more than the practice needed. I was on honeymoon when nurse called about my asthma. I asked about my folic acid and she said it was ready. Upon collecting it I was told the Dr's have nit done it. I called and spoke to unhelpful receptionist who said she cannot help, I'm to call back or do triage. I asked if she was able to speak to Dr ir do triage on my behalf as I was stressed and high risk abd due at hospital - I was told no. I said the phone message Sat's they can do it on our behalf and I was met with no! I then contacted 111 who sorted it. I then did triage form as it was originally closed after 15 mins of opening Monday morning. I was not rude but factual in my request saying what I had encountered- providing dates and a true description. I then received a text saying they've sorted my prescription and I got a reminder not to be rude as they're doing their best. Apologies but in my eyes you are not, your systems do not work and you left a high risk pregnant woman unsupported and caused additional stress. I followed policy but staff misadvised me, lied on the phone and subsequently I have the right to ask for needed medication. Please think about your messages to high risk people. You are supposed to provide a service and did not do that.
Visited September 2024
Knebworth & Marymead Practice has not yet replied.
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Review titled Very disappointed
Rated 1 star out of 5
by Sue - Posted on 06 August 2024
My 80 year old Mum called to make a doctors appointment only to be told that that they can’t make appointments on the phone any longer and she must do it on line - she explained that she doesn’t have on line access to be told ‘get your children to do it’ this is unacceptable- surely there should be exceptions for older people that cannot access technology- she can’t be the only older person who has these issues
Visited August 2024
Knebworth & Marymead Practice has not yet replied.
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Review titled Total Triage
Rated 2 stars out of 5
by Anonymous - Posted on 07 August 2024
Total Triage means it's impossible as an unpaid relative carer for an elderly Mum who is registered at this practice to contact or have any helpful communication with this practice. It's just as difficult getting appointments with Knebworth. You can only complete a form 1st thing in the morning when I'm unavailable or phone and your held in a queue of 15 on average. Then may get called back. Have to remain near a phone all day and the next. Being a busy caree who juggles responsibilities it's impossible. She can't complete the online form or links from a simple mobile phone. She has undiagnosed dementia. She hasn't had a face to face appointment with a GP for the last year. Just telephone appointments with advanced practicioners who she thought were GPs . She's been wrongly diagnosed, given medicine by the out of hours service that is unsuitable because of other conditions she has. Referred to Hospital without an examination first. Appointments organised at the Hospital we find difficult to attend, when there is a more easily accessible one locally. letters sent straight to her, when she doesn't read them or loses them. She's not able to remember phone calls, she's not good at explaining symptoms on the phone.
Visited August 2024
Knebworth & Marymead Practice has not yet replied.
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Review titled 5 star service
Rated 5 stars out of 5
by Jeanne Walsh - Posted on 11 July 2024
5 Star service at Knebworth and Marymead surgery today. Completed the triage, 20 minutes later I was called for an appointment with a senior clinician who was brilliant. A Dr was called for a second opinion who was so kind and helpful. The matter was dealt with compassion and professionalism. I’m very grateful.
Visited July 2024
Knebworth & Marymead Practice has not yet replied.
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Review titled Does anyone read the reviews?
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2024
I don’t understand how this practice works these days. I waited 56 mins ( I was 6th in the queue), only to be told that I couldn’t be seen at Marymead. There seem to be no appointments at Marymead anymore, as I am constantly directed to Knebworth. I don’t drive and am a carer to my husband who has Alzheimer’s. To get to and from knebworth means taking 4 buses in total. As the bus service is appalling, it can take more than 3 hours to attend an appointment. I rarely see a GP, more likely to be a PA or other clinician. There is no continuity of care. Who is actually in charge of this surgery now?
Visited June 2024
Knebworth & Marymead Practice has not yet replied.
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Review titled Lack of information
Rated 2 stars out of 5
by Mr Christopher Main - Posted on 14 June 2024
The Total Triage system is a waste of time. Web site says it's open from 0800hrs but when you try & log in this part doesn't open until 0830hrs. Total lack of information on opening times so I rang the surgery to find out what was going on which defeats the object of the service.
Visited June 2024
Knebworth & Marymead Practice has not yet replied.
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Review titled In person communication failures
Rated 1 star out of 5
by James T - Posted on 24 June 2024
Do not answer the phone, I endeavoured to gain resolve or even an answer over the phone. Lastest experience, I used Four Mobile phones and Two Landlines at 07.59 until 09.17, highest in queue Seventeenth place. Impossible to E-mail either of the surgeries, either directly or via their useless web service. Closing thought. Health care is a personal 'people' business..... Yet the reception window at Marymead, has been blocked off for over a year!!!
Visited June 2024
Knebworth & Marymead Practice has not yet replied.
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Review titled Cancellations
Rated 3 stars out of 5
by Anonymous - Posted on 17 May 2024
I am not able to cancel an appointment due to the on line system consistently being ‘temporarily closed’ due to overload! We are constantly reminded of how much it costs the NHS each time we fail to arrive for an appointment yet frustratingly the system actively prevents cancellation. Is there some way this can be altered so that cancellations alone at least can be acknowledged
Visited May 2024
Knebworth & Marymead Practice has not yet replied.
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Review titled Terrible management of appointment booking
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
I first went online to use systmonline to try to book an appointment, going through the practice home page and it wouldn't let me log in, and wouldn't reset my password. I then tried total triage and it was "outside of core hours" So I finally phoned up the surgery and sat waiting for 40 minutes. On getting through I was told - Systmonline doesn't operate any more - Total triage opens from 8:30am and 2:00pm each week day and stays open only until a certain number of requests have been submitted - And finally that reception does not book appointments, so that was a waste of time and I have to try pot luck next week. How can people think that that is the way anything can be run. I can see why they do it, so they don't have to deal with the volume of people actually needing a doctor.
Visited May 2024
Knebworth & Marymead Practice has not yet replied.
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Review titled Online service
Rated 4 stars out of 5
by Anonymous - Posted on 10 May 2024
I appreciate that the surgery are providing more online services to cope with demand and this seems a really helpful idea. I have logged in online and wish to book a 16week midwife appt and whooping cough vaccine for 4 weeks time. However the ‘book appointment’ form says there are no available appointments for the next 2months. And there is nowhere else to register your request. Perhaps a section to update your details if pregnant, or a request form to fill in for receptionists to process would be helpful? Instead I am left with no option but to phone which is so very busy these days. I have so far been waiting in the phone queue for 30mins and am number 4 in the queue. Perhaps more receptionists may be helpful but I guess there is no budget for that.
Visited May 2024
Knebworth & Marymead Practice has not yet replied.