Kirpal Medical Practice
251 Soho Road, Handsworth, Birmingham, West Midlands, B21 9RYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practise and friendly receptionists
Rated 4 stars out of 5
by Sophie - Posted on 18 October 2024
Reception was really helpful and informative about my time here. I got directed straight to a quick and easy check in process and services available on the app. Would definitely recommend for the friendliness and informative staff.
Visited October 2024
Kirpal Medical Practice has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Nelly - Posted on 11 September 2024
I was seen by gp, he took time listening to my concerns and throughly explained how to proceed with my concerns. A very pleasant experience to have a gp take time and listen instead of rushing the patient out the door.
Visited September 2024
Review titled Kirpal Medical Practice
Replied on 19 September 2024
Dear Nelly, Thank you for taking the time to leave such thoughtful review. We're so happy to hear that you felt listened to and reassured during your visit. Providing clear communication and compassion care is important to us. Our team thrive to deliver the best care possible to all our patients. We are here to help. Warm Regards Mrs Balwir Kaur Chaggar Practice Manager
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Review titled Great Practice & Follow Up
Rated 5 stars out of 5
by Matt - Posted on 31 July 2024
I had a serious condition that needed urgent support. The medical secretary/ frontline reception worker (review won’t let me type her name) was exceptional in following up things with the GP, to enable me to secure treatment to prevent the condition from worsening. Excellent service and support - thank you so much!
Visited July 2024
Review titled Kirpal Medical Practice
Replied on 16 August 2024
Dear Mr Matt, I would like to thank you for taking time out to leave a positive review about the care you received from our front line staff R.N. I am extremely impressed with the dedication, professionalism, compassion and understanding shown towards your medical needs by acting promptly in timely manner. Positive feed back is very rewarding for all staff and serves a powerful motivation in encouraging them and boost their morel. We will continue with delivering the best care possible for all our patients Kind Regards Mrs Balwir Kaur Chaggar Practice Manager
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Review titled admin staff go above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
there is a lady often at the back who deals with prescriptions and who went out her way to help me. she is very understanding and shows great sympathy, she dealt with my query promptly and rang me back the same day having sorted it
Visited May 2024
Review titled Kirpal Medical Practice
Replied on 17 July 2024
Dear Patient. Thank you so much for your kind words, we truly appreciate your feedback. Our aim is to provide the quality care towards all our patients and we are happy to see our patients hare dealt with with care. Warm Regards Mrs Balwir Kaur Chaggar Practice Manager
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Review titled Very helpful
Rated 4 stars out of 5
by David C - Posted on 08 May 2024
Today I went into the surgery and the people on reception was very helpful and the management went above and beyond to help me also with a issue I had she took her time to listen and make sure my issue was corrected
Visited May 2024
Review titled Kirpal Medical Practice
Replied on 14 May 2024
Dear David, Thank you so much for taking time out to leave a positive review on our website. We are delighted to know that your issues were listened to and resolved. your feed back is greatly appreciated and will be shared with our team, we are committed and will continue with providing the best care and support to all our patients and carers, patient satisfaction is our priority. Our team are always here to help. Please do not hesitate to reach out to any team member should you require further assistance. Warm Regards Mrs Balwir Kaur Chaggar Practice Manager
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Review titled Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
Have never been able to get an appointment. Now you can’t even call apparently high number of calls even when you ring at 7:59 being the first person the phone will cut off high number of calls. What is the point if this GP when can never get seen
Visited November 2023
Review titled Kirpal Medical Practice
Replied on 07 November 2023
Dear Patient, Thank you for leaving a review. We are sorry that we didn't meet your expectations due to high volume calls at 8.00am. We take all reviews into consideration to understand how we can improve our services, however as you have remained anonymous, could you kindly contact the surgery where we can discuss on how we can assist you further. Kind Regards Mrs Balwir Kaur Chaggar Practice Manager
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Review titled great experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2023
Receptionists always go out their way to help me. Will call me back with a way to help me even if no appointments available. Clinical team are kind and helpful too
Visited July 2023
Review titled Kirpal Medical Practice
Replied on 07 November 2023
Dear Patient, We're extremely happy that you had a positive experience, and we're grateful for your feedback, this definitely boost staff confidence. Many Thanks Mrs Balwir Kaur Chaggar Practice Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Yasmin Mohamad - Posted on 19 May 2023
The staff and doctors are so supportive, the appointments can be taken so fast. This is the second practice I had used while been here and this is the best.
Visited May 2023
Review titled Kirpal Medical Practice
Replied on 07 November 2023
Dear Yasmin Mohamad, Thank you for taking the time to send us your valuable feedback, We're extremely happy that you had a positive experience, and we're grateful for your feedback, this definitely boost staff confidence. Many Thanks Mrs Balwir Kaur Chaggar Practice Manager
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Review titled Excellent GP
Rated 4 stars out of 5
by Anonymous - Posted on 12 May 2023
Due to numerous health issues, my GP has always gone above & beyond, his professionalism, empathy & caring manner are what all gp's need. My GP is reason why I have remained at kirpal medical practice, One of the receptionists who works in the back office, (has worked there since i joined the surgery 37 yrs ago) has always been most helpful, her caring & professional manner is an inspiration for receptionists working at the practice. I have spoken to the practice manager on numerous occasions, she has shown empathy, care & resolved all issues & concerns within a timely manner.
Visited April 2023
Review titled Kirpal Medical Practice
Replied on 07 November 2023
Dear Patient, “Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded. Thanks again!” Many thanks Mrs Balwir Kaur Chaggar Practice Chaggar